The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Thanks For No-Cost Shutdown Assistance
Navy Federal Credit Union
For Tonya Nixon, a military spouse in Washington state, Navy Federal Credit Union’s no-cost financial assistance program has been a blessing. The program safeguarded her family’s financial security when her husband’s paychecks stopped indefinitely during the 2025 government shutdown. “We were so scared,” said Tonya, whose husband works for the U.S. Department of Defense. “We […]
Finding Confidence In The First Step
OnPath Federal Credit Union
“As a first-time homebuyer, Olivia was experiencing significant stress and uncertainty while navigating a process she had never seen up close. Despite being financially responsible and intentionally saving, she felt overwhelmed by the logistics of buying a home and lacked trusted guidance, having no one in her life who had gone through homeownership before. The […]
A Lesson Bigger Than The Truck
The New Orleans Firemen’s Federal Credit Union
A family of three came to us with a unique situation. A dad bought his son a vehicle before he got his driver’s license. He wanted to do repairs and replace some parts on the truck and thought it would be a great opportunity to show his son how to work on vehicles. This also […]
Stabilizing Today While Building For Tomorrow
Michigan First Credit Union
An 11-year member with challenged credit came to us because she was struggling to make payments on existing debts, desperately needed to complete repairs on her investment property, and had to bring her property taxes current. One of the debts she was struggling with—and that we paid off with this loan—was a $6,000 Small Business […]
Rebuilding From The Ground Up
Loyalty Credit Union
Nicole came to Loyalty Credit Union through our partnership with the REfire Culinary Program. She had been convicted of a federal drug trafficking offense and served her sentence in Florida, far from her home state of California. During her incarceration, her family structure unraveled. Her daughter struggles with addiction, and Nicole’s mother, now in her […]
Supporting Stability Through Every Military Move
Navy Federal Credit Union
At 20, Thays Brown married a childhood friend stationed at Langley Air Force Base near Hampton, VA. Both were Navy Federal members, and opening new accounts together helped them settle into married life with confidence. Soon after, Thays visited a nearby Navy Federal branch — not just as a member, but as a military spouse […]
Redwood Credit Union relocates Ukiah branch to modern new site
Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a ...
Fresno Compact Honors EECU for Longstanding Commitment to Education
FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the ...
LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles
LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing ...
LAFCU to award $2,500 in grants to Michigan teachers
LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across ...
Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research
Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf ...
Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services
As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider
Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
EECU Celebrates Kings County Educators at Annual Excellence in Education Awards
FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program
Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Celebrating 90 years of impact: BECU releases 2025 Annual Report
BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening ...
The Illinois Credit Union League Announces Board of Directors and Officers
The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s ...
Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®
Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, ...
Maine Family Federal Credit Union Appoints Kaj Johansen as Vice President of Lending
Lewiston, ME – Maine Family Federal Credit Union is pleased to announce the appointment of Kaj Johansen as Vice President ...
SchoolsFirst FCU Partners with Santa Maria-Bonita School District to Celebrate 2nd Annual Excellence in Education Awards Gala
SchoolsFirst Federal Union partnered with the Santa Maria-Bonita School District for the 2nd Annual Excellence in Education Awards Gala, held ...
Meriwest Credit Union Celebrates the Grand Reopening of Its Newly Remodeled Santa Clara Branch
Meriwest Credit Union celebrated the grand opening of its newly remodeled Santa Clara branch, marking a renewed investment in serving ...
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf ...
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact ...
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Washington, DC – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, ...
Baker Market Update – Week in Review: April 17, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Sponsors Regional School Safety Symposium
FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education ...
ALM First Launches Inaugural Loan Fund for Credit Unions
Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first ...
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part ...
LAFCU promotes Jamie Jones to contact center branch manager
LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
Boston, MA, April 16, 2026. Boston Firefighters Credit Union (BFCU) is pleased to announce the appointment of Elizabeth Adcock as ...
NASCUS and Critical Ops Launch the 2026 Fraud School
The National Association of State Credit Union Supervisors (NASCUS), in partnership with Critical Ops, announce the launch of the 2026 ...
Callahan Gives Every Credit Union Access To Performance Insights
Washington, DC – Callahan & Associates announced today the launch of CU Profiles, a new free plan within its performance ...
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
[Laurel, Maryland – April 15, 2026] The fan-favorite Bird Bath at Oriole Park at Camden Yards is set to make ...
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
[April 14, 2026 – Laurel, MD] Tower Federal Credit Union hosted a free Shred Day on April 11, 2026, at ...
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
WESTBTROOK, ME (April 14, 2026) – Synergent is pleased to announce it has received two Diamond Awards from America’s Credit ...
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Redwood Credit Union relocates Ukiah branch to modern new site
Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a ...
Fresno Compact Honors EECU for Longstanding Commitment to Education
FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the ...
LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles
LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing ...
LAFCU to award $2,500 in grants to Michigan teachers
LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across ...
Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research
Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf ...
Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services
As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready ...
Alogent Receives Federal Reserve Authorization to Directly Exchange X9 Check Image Files for Banks and Credit Unions, Expanding its Role as a Payments Infrastructure Provider
Alogent announced it has been authorized by the Federal Reserve to send and receive X9 check image exchange files on ...
EECU Celebrates Kings County Educators at Annual Excellence in Education Awards
FRESNO, Calif. (April 22, 2026) – Educational Employees Credit Union (EECU) partnered once again with the Kings County Office of ...
Family Trust joins with Phillis Wheatley Community Center and Furman University’s Riley Institute to Launch Financial Program
Family Trust Federal Credit Union is partnering with the Phillis Wheatley Community Center and Furman University’s Riley Institute to launch ...
Celebrating 90 years of impact: BECU releases 2025 Annual Report
BECU, the fifth largest credit union in the U.S., released its 2025 Annual Report today, marking 90 years of strengthening ...
The Illinois Credit Union League Announces Board of Directors and Officers
The Illinois Credit Union League (ICUL) today announced the results of its 2026 Board of Directors election following the League’s ...
Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®
Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, ...
Maine Family Federal Credit Union Appoints Kaj Johansen as Vice President of Lending
Lewiston, ME – Maine Family Federal Credit Union is pleased to announce the appointment of Kaj Johansen as Vice President ...
SchoolsFirst FCU Partners with Santa Maria-Bonita School District to Celebrate 2nd Annual Excellence in Education Awards Gala
SchoolsFirst Federal Union partnered with the Santa Maria-Bonita School District for the 2nd Annual Excellence in Education Awards Gala, held ...
Meriwest Credit Union Celebrates the Grand Reopening of Its Newly Remodeled Santa Clara Branch
Meriwest Credit Union celebrated the grand opening of its newly remodeled Santa Clara branch, marking a renewed investment in serving ...
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf ...
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact ...
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Washington, DC – Callahan & Associates announced the recent additions of Joshua R. Polanin, Vice President of Analytics & Applied AI, ...
Baker Market Update – Week in Review: April 17, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU Sponsors Regional School Safety Symposium
FRESNO, Calif. (April 17, 2026) – Educational Employees Credit Union (EECU) proudly partnered with the Tulare County Office of Education ...
ALM First Launches Inaugural Loan Fund for Credit Unions
Dallas, Texas – ALM First, a strategic partner for more than 350 financial institutions nationwide, has successfully launched a first ...
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
Victory Bank has selected Alogent’s AccuAccount to modernize its commercial lending workflows, including imaging, tracking, and audit processes, as part ...
LAFCU promotes Jamie Jones to contact center branch manager
LANSING, Mich. — Jamie Jones serves as branch manager of LAFCU’s contact center, following her advancement from assistant branch manager.
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
Boston, MA, April 16, 2026. Boston Firefighters Credit Union (BFCU) is pleased to announce the appointment of Elizabeth Adcock as ...
NASCUS and Critical Ops Launch the 2026 Fraud School
The National Association of State Credit Union Supervisors (NASCUS), in partnership with Critical Ops, announce the launch of the 2026 ...
Callahan Gives Every Credit Union Access To Performance Insights
Washington, DC – Callahan & Associates announced today the launch of CU Profiles, a new free plan within its performance ...
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
[Laurel, Maryland – April 15, 2026] The fan-favorite Bird Bath at Oriole Park at Camden Yards is set to make ...
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
[April 14, 2026 – Laurel, MD] Tower Federal Credit Union hosted a free Shred Day on April 11, 2026, at ...
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
WESTBTROOK, ME (April 14, 2026) – Synergent is pleased to announce it has received two Diamond Awards from America’s Credit ...
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
CU*SOUTH, a 100% credit union-owned credit union service organization (CUSO) that provides essential products and solutions for credit unions, is ...
Redwood Credit Union relocates Ukiah branch to modern new site
Redwood Credit Union (RCU) has moved its Ukiah branch from its current location at 195 S. Orchard Boulevard to a new, modern space at 414 ...
Fresno Compact Honors EECU for Longstanding Commitment to Education
FRESNO, Calif. (April 24, 2026) – Educational Employees Credit Union (EECU) has been recognized by the Fresno Compact with the 2026 Business-Education Partnership Award, honoring ...
LAFCU promotes BethAnn Bailey and Diane Myall to leadership roles
LANSING, Mich. — LAFCU has promoted BethAnn Bailey to branch manager and Diane Myall to assistant quality assurance manager, recognizing their leadership, experience and commitment ...
LAFCU to award $2,500 in grants to Michigan teachers
LANSING, Mich. — LAFCU is once again accepting applications for its Teachers Grant Contest, providing financial support to educators across Michigan to help enhance their ...
Gulf Winds Credit Union Contributes $10,000 Gift to Rally Gulf Coast for Childhood Cancer Research
Pensacola, Florida (April 23, 2025) – Gulf Winds Credit Union is proud to contribute a $10,000 gift to Rally Gulf Coast to advance their mission ...
Three Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Products and Services
As this year’s spring homebuying season continues to build momentum, myCUmortgage announced partnerships with three credit unions that are ready to help their members with ...