The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Financial Independence Makes Golden Years Brighter
CSE Federal Credit Union
For Jackie and David, retirement didn’t look the way they imagined. Between bills, limited income, and no room for life’s little joys — like Jackie’s favorite thing to eat, ice cream — they found themselves relying on their kids more than they wanted to. Then, thanks to a little encouragement from their daughter, Rachel, they […]
A New Home And A New Start
Industrial Credit Union
I had a member who had an opportunity to purchase a trailer for her and her family (husband and two children). The trailer was being sold by a private seller and the asking price was $20,000. The member did not have the time or the money to explore mortgage options so she thought that a […]
Finding Safety And A Place Of Her Own
Through the CDFI program, we were able to assist a young woman in purchasing her first home. The move allowed her to be close to her father and older sister in case of an emergency need, as the member suffers from epilepsy. She is unable to drive due to her condition, and the property is […]
The Strength To Keep Going
A member had an unexpected expensive medical issue that turned her life upside down back in 2018-19. She came to our branch asking for a personal loan because she had to choose between medical care and her power bill. She came from an underserved, low income, low educated part of the community. She worked as […]
Finding Light After the Fire
Rogue Credit Union
My family was evacuated from our home for eight days after the Almeda Fire destroyed our hometown of Phoenix, OR, in September of 2020. During that time we were not able to return to our home for necessities and quickly had to find resources for clothes, food, and basic items for our family of four, […]
A Salon Built On Grit And Community
Erie FCU was approached by two women in business who were looking to create a new hair salon together, each coming from their own prospective skill sets. One of the women, was the owner and operator of her own salon, while the other woman was working for a well-established/competitor hair salon in Erie, PA. The […]
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Baker Market Update – Week in Review: April 17, 2026
EECU Sponsors Regional School Safety Symposium
ALM First Launches Inaugural Loan Fund for Credit Unions
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
LAFCU promotes Jamie Jones to contact center branch manager
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
NASCUS and Critical Ops Launch the 2026 Fraud School
Callahan Gives Every Credit Union Access To Performance Insights
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026
Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans
Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians
Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K
SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year
3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana
Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum
Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition
Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award
LAFCU honors longtime board members whose guidance shaped decades of growth
Registration Now Open for 2026 ALM First Financial Forum
Sound Credit Union and Junior Achievement Expand Partnership
SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions
OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS
Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Baker Market Update – Week in Review: April 17, 2026
EECU Sponsors Regional School Safety Symposium
ALM First Launches Inaugural Loan Fund for Credit Unions
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
LAFCU promotes Jamie Jones to contact center branch manager
For Immediate Release – Boston Firefighters Credit Union Appoints Elizabeth Adcock as Chief Digital & Information Officer
NASCUS and Critical Ops Launch the 2026 Fraud School
Callahan Gives Every Credit Union Access To Performance Insights
Tower Federal Credit Union and the Baltimore Orioles Announce New Bird Bath Sponsorship at Camden Yards
Tower Federal Credit Union Hosts Free Shred Day To Fight Fraud & Prevent Identity Theft
Synergent and Partner Bayer Heritage Federal Credit Union Recognized with Two Diamond Awards from America’s Credit Unions
CU*SOUTH Board Member Jimmy Smith Inducted into Credit Union House Hall of Leaders
Corelation Surpasses 300 Total Clients as 12 Credit Unions Select the KeyStone Core in First Quarter 2026
Student Choice Launches Employer Choice to Boost the Financial Resilience of Working Americans
Century Federal Credit Union Named Official Credit Union of the Cleveland Guardians
Credit Unions Raise $506,230 for CMN Hospitals at Credit Union Cherry Blossom 10 Mile & 5K
SchoolsFirst Federal Credit Union Ranked #1 in Member Satisfaction by JD Power for the Second Consecutive Year
3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana
Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum
Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition
Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award
LAFCU honors longtime board members whose guidance shaped decades of growth
Registration Now Open for 2026 ALM First Financial Forum
Sound Credit Union and Junior Achievement Expand Partnership
SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions
OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS
Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open
Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament
Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Baker Market Update – Week in Review: April 17, 2026
EECU Sponsors Regional School Safety Symposium
ALM First Launches Inaugural Loan Fund for Credit Unions