The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
From Denial To Door Keys
FirstLight Federal Credit Union
Back in September, I received a call from Ms. Destiny Lane. She had seen our Home Match Program flyer and inquired about the process. While talking with her, I learned that she had tried not one, but three different lenders. Each of them denied her, with one dragging the process on until the day of […]
Turning A Conversation Into Financial Relief
Empower Federal Credit Union
A new member recently visited our Buffalo branch to learn more about who we are and how we can help. What began as a conversation about refinancing an auto loan quickly revealed an opportunity to offer a more competitive rate. Not only were we able to save the member money on their vehicle loan, but […]
Second Chances Start Before Release
A formerly incarcerated individual recently walked into one of American 1 Credit Union’s branches shortly after release and asked to work with our team. During the conversation, the member expressed heartfelt gratitude for American 1’s involvement inside the correctional facility and for the time our staff invested before release ever occurred. They shared that this […]
No Drive-Thru? No Problem!
At our Cypress branch, we don’t have a drive-thru — but that didn’t stop one of our incredible team members from going the extra mile. When a member who had recently undergone hip surgery arrived and needed assistance with a withdrawal, Sophia didn’t hesitate. She stepped outside and walked right up to the member’s vehicle […]
A Commitment To Security
Affinity Federal Credit Union
An Affinity member contacted us to recognize the outstanding service provided by one of our senior specialists during a recent fraud-related incident. What initially appeared to be an unauthorized credit card transaction ultimately revealed a more serious situation involving unauthorized access to the member’s bank account. Through her attentiveness and keen listening skills, our representative […]
Preventing A Scam And Creating Member Loyalty
A member came in requesting a $9,000 cash withdrawal. She initially worked with one of our tellers, who asked standard questions about the purpose of such a large cash withdrawal. After this, the member stepped outside to make a phone call, then returned and asked the assistant branch manager (ABM) to process the withdrawal instead. […]
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union
Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro
Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Baker Market Update – Week in Review: June 18, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
TDFCU Announces New CEO to Drive Its Vision Forward
Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins
Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined
LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits
Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
BECU expands further into South Puget Sound with new locations in Tumwater and Lacey
SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year
Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award
Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Baker Market Update – Week in Review: June 05, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union
Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro
Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls
Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Baker Market Update – Week in Review: June 18, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
TDFCU Announces New CEO to Drive Its Vision Forward
Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins
Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined
LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits
Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
BECU expands further into South Puget Sound with new locations in Tumwater and Lacey
SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year
Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center
Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT
NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year
Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Baker Market Update – Week in Review: June 12, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing
Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union
National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance
Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award
Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Baker Market Update – Week in Review: June 05, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event
Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches
SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning
All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026
The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND BAXTER CREDIT UNION (BCU)
HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Birthday Benefit Bash hits a high note for North Bay youth music programs
The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of Redwood Credit Union (RCU), and ...
Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies
Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions maximize operational impact with Alogent’s ...
LAFCU promotes Steve Jorgensen to vice president of lending
LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s consumer lending to help members ...
Sound Credit Union Recognizes 2026 Scholarship Recipients
TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution awarded 12 Sound members each ...
SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State
SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support staff recognition programs and events, ...
SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships
SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education Award scholarship program.