The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Leading With Care When It Matters Most
For our team member Bettie, what was a routine request quickly became something more. One day, a member approached Bettie at the front line and asked to withdraw $2,000 from her savings. Although this was a routine transaction for the member, Bettie noticed she seemed unusually anxious. “I gently asked if anyone was pressuring her […]
Saving A Grieving Widow From A Scam
A couple weeks ago TDECU received this feedback from a member: “Madison and Brook have been performing exceptionally hard for me. I lost my husband and without Brook I would not have been able to bury him. Brook and Madison took care of my finances when I had a scam that almost took all my […]
Marine Hockey Team Builds Stronger Bonds On And Off The Ice
Navy Federal Credit Union
Ten years ago, Marine Tyler Bluder revived a hockey team for U.S. Marines, turning sticks and pucks into a way to keep the brotherhood alive. Today, the team brings veterans together from across the country not only to compete, but also to connect. Instead of hotels and restaurants, they share rental homes and home-cooked meals, […]
From Housing Crisis To Keys In Hand
Plus Credit Union
The “W” family has been part of our credit union for more than 22 years. What started as a connection through family has grown into a relationship built on trust, familiarity, and being there when it matters most. When their landlord unexpectedly sold their apartment, the family was given just 30 days to move. With […]
Vigilance Uncovers A Vishing Scheme
Navy Federal Credit Union
When Monae A., a member service representative at Navy Federal Credit Union, received a call requesting a $12,500 member-to-member transfer, everything initially seemed legitimate — the caller even provided the correct one-time passcode (OTP). Yet Monae sensed something was off. As she asked additional questions, inconsistencies emerged. The caller stalled and provided details that didn’t match Navy Federal’s records. “The […]
Member Service Representative Prevents Fraud Loss Of $165,000
Navy Federal Credit Union
When Devina H., a member service representative mentor at Navy Federal Credit Union, received a call requesting a $2,100 Zelle transfer, her fraud instincts kicked in. The caller provided basic details but failed verification steps. Devina noticed another red flag: the caller seemed to impersonate someone with a deep voice. She declined the transaction and […]
Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary
Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink ...
Fort Worth Community Credit Union Announces Name Change to Worth Credit Union
Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will ...
Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park
Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May ...
Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings
A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
CASE Credit Union and Team One Credit Union Announce Strategic Partnership
CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit ...
Alogent Earns Three Finalist Nominations at the 2026 PayTech Awards for AI Driven Fraud Prevention and Consumer and Business Payments
Alogent has been named a finalist in three categories at the PayTech Awards, earning recognition for Best AI Solution – ...
Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Meriwest Credit Union Celebrates 65 Years of Member Focused Service
We’re proud to celebrate 65 years of partnership, progress, and community impact. From our roots serving IBM employees to supporting ...
LAFCU celebrates graduates of financial education program aimed at strengthening community financial stability
LANSING, Mich. — For many participants, the Pathway to Financial Transformation program represents more than financial education — it’s a ...
Employee-Led Giving at 3Rivers Drives $1.5M+ in Community Impact
I’m sharing a story from 3Rivers Credit Union on how our employee-led giving campaign has generated more than $1.5 million ...
One Nevada Named a 2026 USA TODAY Top Workplaces Winner
LAS VEGAS, NV. – One Nevada Credit Union has been named a 2026 USA TODAY Top Workplaces Winner, joining an ...
LAFCU offering $10,000 in grants to help individuals improve their financial futures
LANSING, Mich. — For many people, financial progress can be undone by one medical bill, one high-interest balance or one ...
CU STUDENT CHOICE MARKS 18 YEARS OF SERVICE WITH WORDS OF WISDOM AND SCHOLARSHIP DOLLARS
CU Student Choice, the leading provider of education financing solutions for credit unions, marked its 18th anniversary on May 5 ...
Family Trust Federal Credit Union Renames Charitable Foundation
Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the ...
TW Lending Group Selects Square 1 Credit Suite by Suntell
TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment ...
Tina Muth Promoted to Market President of Aggieland Credit Union
Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program
LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Baker Market Update – Week in Review: May 01, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
R.I.A. Federal Credit Union and Redbrand Credit Union Merger
Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand ...
Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing
Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions ...
eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions
eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to ...
LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program
LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to ...
Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion
Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership ...
SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner
SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education ...
Vizo Financial’s May 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
EECU Helps First-Generation College Students Build Credit Confidence
FRESNO, Calif. (April 29, 2026) – First-generation college students in Fresno City College’s PUENTE program took a step toward financial ...
Coastal Credit Union Issues 2026 Impact Report
Coastal Credit Union’s 2026 Member & Community Impact Report is now available. In addition to highlighting Coastal’s 2025 accomplishments and ...
Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members
Corporate Central continues to invest in the future of the credit union movement, proudly welcoming two de novo credit union ...
DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration
DaLand CUSO, in collaboration with Corelation, is highlighting the KeyStone integration of Coin2Core®, an innovative digital asset solution built using ...
Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary
Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink ...
Fort Worth Community Credit Union Announces Name Change to Worth Credit Union
Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will ...
Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park
Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May ...
Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings
A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
CASE Credit Union and Team One Credit Union Announce Strategic Partnership
CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit ...
Alogent Earns Three Finalist Nominations at the 2026 PayTech Awards for AI Driven Fraud Prevention and Consumer and Business Payments
Alogent has been named a finalist in three categories at the PayTech Awards, earning recognition for Best AI Solution – ...
Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network
Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Meriwest Credit Union Celebrates 65 Years of Member Focused Service
We’re proud to celebrate 65 years of partnership, progress, and community impact. From our roots serving IBM employees to supporting ...
LAFCU celebrates graduates of financial education program aimed at strengthening community financial stability
LANSING, Mich. — For many participants, the Pathway to Financial Transformation program represents more than financial education — it’s a ...
Employee-Led Giving at 3Rivers Drives $1.5M+ in Community Impact
I’m sharing a story from 3Rivers Credit Union on how our employee-led giving campaign has generated more than $1.5 million ...
One Nevada Named a 2026 USA TODAY Top Workplaces Winner
LAS VEGAS, NV. – One Nevada Credit Union has been named a 2026 USA TODAY Top Workplaces Winner, joining an ...
LAFCU offering $10,000 in grants to help individuals improve their financial futures
LANSING, Mich. — For many people, financial progress can be undone by one medical bill, one high-interest balance or one ...
CU STUDENT CHOICE MARKS 18 YEARS OF SERVICE WITH WORDS OF WISDOM AND SCHOLARSHIP DOLLARS
CU Student Choice, the leading provider of education financing solutions for credit unions, marked its 18th anniversary on May 5 ...
Family Trust Federal Credit Union Renames Charitable Foundation
Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the ...
TW Lending Group Selects Square 1 Credit Suite by Suntell
TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment ...
Tina Muth Promoted to Market President of Aggieland Credit Union
Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program
LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Baker Market Update – Week in Review: May 01, 2026
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
R.I.A. Federal Credit Union and Redbrand Credit Union Merger
Hello, I’m reaching out to share a press release announcing the approved merger of R.I.A. Federal Credit Union and Redbrand ...
Greater Texas|Aggieland Credit Union Earns Three National Diamond Awards for Innovative Marketing
Greater Texas|Aggieland Credit Union has been recognized for national excellence in marketing, earning three Diamond Awards from America’s Credit Unions ...
eDOC Innovations Partners with Corelation to Deliver Seamless, Core-Connected eSignature Solutions for Credit Unions
eDOC and Corelation partners to create a direct integration between eDOCSignature and the Keystone core, with continued enhancements planned to ...
LendKey and Member Student Lending Announce Fourth Annual $20,000 Scholarship Program
LendKey, the pioneer of digital network lending, and Member Student Lending, a national credit union service organization (CUSO) dedicated to ...
Coastal Credit Union Promotes Jennifer Gallagher to VP, Support Services & Branch Expansion
Coastal Credit Union has promoted Jennifer Gallagher to Vice President of Support Services and Branch Expansion. In this expanded leadership ...
SchoolsFirst FCU Partners with North Valley Regional Chamber of Commerce for 7th Annual Heroes in Education Awards Dinner
SchoolsFirst Federal Credit Union partnered with the North Valley Regional Chamber of Commerce for the Seventh Annual Heroes in Education ...
Vizo Financial’s May 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
EECU Helps First-Generation College Students Build Credit Confidence
FRESNO, Calif. (April 29, 2026) – First-generation college students in Fresno City College’s PUENTE program took a step toward financial ...
Coastal Credit Union Issues 2026 Impact Report
Coastal Credit Union’s 2026 Member & Community Impact Report is now available. In addition to highlighting Coastal’s 2025 accomplishments and ...
Corporate Central Expands Support for Emerging Credit Unions, Welcomes Two De Novo Members
Corporate Central continues to invest in the future of the credit union movement, proudly welcoming two de novo credit union ...
DaLand CUSO and Corelation Advance Digital Asset Capabilities to KeyStone Credit Unions Through Coin2Core Integration
DaLand CUSO, in collaboration with Corelation, is highlighting the KeyStone integration of Coin2Core®, an innovative digital asset solution built using ...
Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary
Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink Ribbon Connection as the 2026–2027 ...
Fort Worth Community Credit Union Announces Name Change to Worth Credit Union
Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will o8icially change its name to ...
Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park
Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May 6 for a hands-on financial ...
Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings
A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The goal is to offer credit ...
Redwood Credit Union Elects Board of Directors
Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
CASE Credit Union and Team One Credit Union Announce Strategic Partnership
CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit unions, each with more than ...