The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Truck That Opened New Doors

Altura Credit Union

A 37-year-old iron worker had dreams of getting an auto loan to help transport his machinery to jobsites. After shopping around at various financial institutions and dealerships, he and his wife were continually offered higher rates than their credit profiles justified. “They all wanted to take advantage of us,” he shared in a written testimonial. […]

A Townhome Before The School Bell

Financial Partners Credit Union

A 33-year-old music teacher and FPCU member was seeking a fresh start in 2024 when he applied for a new teaching job in the Sacramento area, where he could live more comfortably on a teacher’s salary. The member faced a very tight timeline. He needed to finish out the school year at Orange Unified in […]

A Second Look That Brought Relief

Suncoast Credit Union

A member came in for a cash-out refinance. She was in the process of applying for Habitat for Humanity, but because she had inherited credit card debt from her divorce, her debt-to-income ratio was too high. Habitat advised her that this needed to be resolved before she could qualify.The member shared that she had reached […]

A New Beginning And A Safer Road Ahead

Connections Credit Union

This past year, I had a member come in who was desperate to separate from her spouse and the debt tied to their marriage. At the time of her loan, her credit score was in the low 500s, so she was not hopeful that she would be able to do much at all. She had […]

Hope Through A Simple Plan

Fairwinds Credit Union

A member came to us requesting a debt consolidation loan. After listening carefully, one of our crewmembers took the time to offer an alternative approach: the debt snowball method. Working one-on-one with our member, she organized the outstanding debts from smallest to largest, then created a plan for the member to aggressively pay toward the […]

A Home Protected When It Mattered Most

A longtime Day Air Credit Union member and grandmother in Dayton, Ohio worked for years toward a single goal: stable homeownership for herself and the family she helps support. Living on a modest income as a caregiver, she had limited access to affordable credit through traditional lenders. Over time, Day Air supported her with responsible […]

Charity Events

Birthday Benefit Bash hits a high note for North Bay youth music programs

The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Strategic Partnerships

Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies

Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
Personnel Promotions

LAFCU promotes Steve Jorgensen to vice president of lending

LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Making A Difference

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Technology

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
New Product Releases

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Strategic Partnerships

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 18, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center

Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
Industry Analysis & Trends

UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT

NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Other

Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year

Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 12, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing

Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
Lending

National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union

National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Personnel Promotions

Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance

Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Marketing

Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award

Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Industry Analysis & Trends

Baker Market Update – Week in Review: June 05, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event

Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
Other

SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches

SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Other

Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning

All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
Making A Difference

3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026

The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
Strategic Partnerships

MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND  BAXTER CREDIT UNION (BCU) 

HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...
Charity Events

Birthday Benefit Bash hits a high note for North Bay youth music programs

The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of ...
Strategic Partnerships

Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies

Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions ...
Personnel Promotions

LAFCU promotes Steve Jorgensen to vice president of lending

LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s ...
Making A Difference

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education ...
Technology

Historic Scale, Successful Outcome: Corelation Completes Largest Conversion in Company History with Mountain America Credit Union

Corelation, Inc. is proud to announce the successful conversion of Mountain America Credit Union to its KeyStone core processing platform. ...
New Product Releases

Corporate Central Partners with Advanced Fraud Solutions to Deliver ACH Fraud Scanning Through Beastro

Corporate Central is pleased to announce it now offers ACH Fraud Scanning through a partnership with Advanced Fraud Solutions (AFS). ...
Strategic Partnerships

Quavo Fraud & Disputes Earns SOC 1® Report, Demonstrating Commitment to Financial Institution Controls

Wilmington, DE — June 23, 2026 — Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 18, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

TDFCU Announces New CEO to Drive Its Vision Forward

Washington, D.C. – June 22, 2026 – The Treasury Department Federal Credit Union (TDFCU) Board of Directors is pleased to ...
Marketing

Greater Texas|Aggieland Credit Union Sweeps Pinnacle Awards With Six Wins

Greater Texas|Aggieland Credit Union took home six prestigious Pinnacle Awards at the annual Cornerstone League marketing competition, demonstrating outstanding creative ...
Lending

One Fintech Opened More New Checking Accounts Last Year Than All U.S. Credit Unions Combined

LendKey announced the release of “How Credit Unions Can Steal SoFi’s Playbook: A Guide to Member Acquisition, Relationship Depth, and ...
Making A Difference

Redwood Credit Union hosts free North Bay Shred‑a‑thons to fight fraud and support local nonprofits

Santa Rosa, Calif., June 17, 2026 — People wanting to protect themselves from fraud and identity theft should start with ...
Other

BECU expands further into South Puget Sound with new locations in Tumwater and Lacey

SEATTLE (June 17, 2026) — BECU, Washington’s largest credit union, is adding new Neighborhood Financial Centers (NFCs) in Tumwater and ...
Other

Chartway Ranked No. 1 Credit Union in Virginia by Forbes, Earns America’s Best-In-State Honor for Fifth Consecutive Year

Chartway Credit Union has been ranked the No. 1 credit union in Virginia and named to the Forbes list of ...
Other

Clearview Federal Credit Union Expands Pittsburgh-Area Presence with Flagship Financial Center

Clearview Federal Credit Union announced plans to expand its Pittsburgh-area presence with a new flagship financial center in Green Tree, ...
Industry Analysis & Trends

UNITED NATIONS FEDERAL CREDIT UNION PUBLISHES 2025 IMPACT REPORT

NEW YORK, 15 June 2026 – The United Nations Federal Credit Union, UNFCU, announced the release of its 2025 Impact ...
Other

Meriwest Credit Union Named a 2026 Best Place to Work for the Seventh Consecutive Year

Honored to be named a 2026 Best Place to Work by the San Francisco Business Times and Silicon Valley Business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 12, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Gulf Winds Welcomes Jennifer Perez as Vice President of Marketing

Gulf Winds Credit Union is excited to announce that Pensacola native Jennifer Perez has joined the senior leadership team as ...
Lending

National Cooperative Bank Provides $4 Million Subordinated Debt Loan to OnPath Federal Credit Union

National Cooperative Bank provided a $4 million subordinated debt loan to OnPath Federal Credit Union to support strategic initiatives, including ...
Personnel Promotions

Tower Federal Credit Union Welcomes Darena Merdzhanova as New Vice President of Compliance

Tower Federal Credit Union, one of Maryland’s largest credit unions, announces the hiring of Darena Merdzhanova, JD, MBA, CRCM as ...
Marketing

Indianapolis Star Names Indiana Members Credit Union a Winner of the Central Indiana Top Workplaces 2026 Award

Indiana Members Credit Union has been awarded a Top Workplaces 2026 honor by Indianapolis Star.
Industry Analysis & Trends

Baker Market Update – Week in Review: June 05, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Chartway’s Week of Giving Brings Utah Communities Together for Celebrations and Sell-Out Fundraising Event

Chartway Credit Union’s Chartway Promise Foundation recently wrapped up a weeklong series of celebratory and fundraising events dedicated to delivering ...
Other

SchoolsFirst Federal Credit Union Expands Across California With Seven New Branches

SchoolsFirst Federal Credit Union is expanding its statewide presence with seven new branches, bringing accessible, personalized financial services closer to ...
Other

Five credit unions earn California’s Cal IIP Awards with assistance from CU Strategic Planning

All five credit unions that CU Strategic Planning assisted with applications to the California Investment & Innovation Program (Cal IIP) ...
Making A Difference

3Rivers Credit Union Foundation Surpasses $132,000 in Community Giving During First Half of 2026

The 3Rivers Credit Union Foundation awarded $63,000 to 21 nonprofit organizations during its second grant cycle of 2026, bringing the ...
Strategic Partnerships

MERGER PLANNED FOR HEALTHCARE ASSOCIATES CREDIT UNION (HACU) AND  BAXTER CREDIT UNION (BCU) 

HealthCare Associates Credit Union (HACU), a $479.4 million credit union headquartered in Lisle, IL, and Baxter Credit Union (BCU), a $6.5 ...

Birthday Benefit Bash hits a high note for North Bay youth music programs

The fourth annual Birthday Benefit Bash, a community fundraiser that celebrates the birthdays of Brett Martinez, President and CEO of Redwood Credit Union (RCU), and ...

Alogent and Solution Optimizers Partner to Help Financial Institutions Optimize and Scale ECM Strategies

Alogent announced a strategic partnership with Solution Optimizers, a professional services and consulting firm, to help banks and credit unions maximize operational impact with Alogent’s ...

LAFCU promotes Steve Jorgensen to vice president of lending

LANSING, Mich. — LAFCU has promoted Steve Jorgensen to vice president of lending, where he focuses on the credit union’s consumer lending to help members ...

Sound Credit Union Recognizes 2026 Scholarship Recipients

TACOMA, WA – Sound Credit Union (Sound) recently recognized its scholarship recipients for the 2026–2027 academic year. The financial institution awarded 12 Sound members each ...

SchoolsFirst Federal Credit Union Announces Five-Year Partnership with the University Foundation at Sacramento State

SchoolsFirst Federal Credit Union has established a five-year partnership with the University Foundation on behalf of Sacramento State to support staff recognition programs and events, ...

SchoolsFirst Federal Credit Union Announces Winners of 2026 Member Education Award Scholarships

SchoolsFirst FCU has awarded more than $200,000 in college scholarships to 245 recipients as part of its 2026 Member Education Award scholarship program.
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