Our vigilant TDECU front-line teammates continue to go above and beyond to protect our members from scammers. Earlier this month, a member walked into our Lake Jackson location while on the phone with a suspected scammer. The caller claimed the member would be arrested for missing jury duty but that the situation could be resolved […]

At the American Legion State Convention in Wildwood, NJ, our Navy Federal team met Gunnery Sergeant Purkins. As the saying goes, “Once a Marine, always a Marine.” Gunny embodies the very best of military service — leadership, loyalty, integrity, and a deep commitment to helping others — paired with a warm smile and larger-than-life personality. […]

Mr. Jones was searching for a way to ease the burden of his high-interest auto loan. Although he had previously worked for a select employee group (SEG), he had never joined Ardent Credit Union. Now living out of state, he wasn’t sure if membership was an option — but through Ardent’s multiple common bond, he […]

When a senior member approached Juan with an unusual request, he noticed something didn’t feel right. The member seemed hesitant, vulnerable, and unable to clearly explain the reason behind her transaction. Instead of proceeding, Juan slowed down and leaned in with empathy. Through calm, thoughtful questions and active listening, he created a safe space for […]

At Telhio Credit Union, we believe the best banking relationships go beyond the bottom line. They’re built on trust, community, and a genuine commitment to the people we serve. Preston Vance knows what it means to build something from nothing and then do it all over again. The owner of a fleet maintenance and trailer […]

When Patelco member Floyd first inquired about an auto loan, he was eager but not yet ready — he didn’t have a driver’s license. He soon returned, proud to share he had obtained one. Floyd had spent many years incarcerated, and everyday financial processes were still new to him. When it came time to apply […]