The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Turning A Crash Into Confidence
Lake Trust Credit Union
Early one morning, 18-year-old Kadence was taking a familiar drive on her way to her job at a local animal shelter. Suddenly, three deer jumped out onto the road. Kadence swerved to avoid the first two but unfortunately hit the third. After pulling off the road and calling for help, she realized her car was […]
A Member Finds Financial Relief And Confidence
When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference. Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% […]
Help To Grow From 2 Employees To 22
Greylock Federal Credit Union
Many people dream of starting their own business. Charliston Santos brought his dream to the Berkshires of Western Massachusetts. But to make his dream a reality, Charliston needed a financial partner. Here, Charliston shares his story of how finding Greylock Federal Credit Union was key to his success. I own C & A Cleaning Services. […]
Expertise Adds Confidence To A Last-Minute Decision
When GreenState member Jill reached out with a last-minute decision to invest in a certificate of deposit and an investor money market, Zac didn’t just process the request — he turned it into an opportunity to build clarity and confidence. Taking the time to understand Jill’s goals, Zac walked through every detail of the investment […]
Service That Builds Trust And Friendship
When Ric reached out to review his loans, he expected a straightforward financial conversation. What he experienced instead was the kind of personalized care that defines GreenState Credit Union. Simon took the time to walk Ric through his payment options for two existing loans, patiently explaining how each choice would impact his budget and future […]
Entrepreneurship And Enchiladas
Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]
EECU and Madera County Superintendent of Schools Celebrate New ATM with Ribbon-Cutting Ceremony
Cleveland Monsters Unveil Jersey Patch with Century FCU
42nd Annual Tower Classic Charity Golf Tournament Raises $72,420 for the Johns Hopkins Children’s Center—Bringing Total Donated to Helping Children in Need to Over $1.1 Million
Credit Unions Sound the Alarm on Student Loan Procrastination — Urge Families to Lock in Flexible Line of Credit Before Fall Deadlines
SchoolsFirst FCU Recognizes Four San Diego School Superintendents at the Classroom of the Future Foundation Innovation in Education Awards
Redwood Credit Union Birthday Bash Raises Over $31,000 for Youth Arts Programs
Baker Market Update – Week in Review: June 20, 2025
Synergent Names Tyler Hudson as President
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
EECU Wins in Three Categories of 2025 Best of Central California Awards
Velera Promotes Mark L. Robnett to Director of its Board
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
BECU expands in Pierce County with new location coming to Lakewood, Washington
TriUnity Foundation Awards $95,000 in Grants
EECU Hosts Member Appreciation Days at 22 Branch Locations
Baker Market Update – Week in Review: June 13, 2025
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS
Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award
TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
NASCUS Opens Nominations for 2025 Pierre Jay Award
One Credit Union Extends Long-Standing Core Processing Relationship with Synergent
EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students
Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation
Baker Market Update – Week in Review: June 06, 2025
Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships
EECU and Madera County Superintendent of Schools Celebrate New ATM with Ribbon-Cutting Ceremony
Cleveland Monsters Unveil Jersey Patch with Century FCU
42nd Annual Tower Classic Charity Golf Tournament Raises $72,420 for the Johns Hopkins Children’s Center—Bringing Total Donated to Helping Children in Need to Over $1.1 Million
Credit Unions Sound the Alarm on Student Loan Procrastination — Urge Families to Lock in Flexible Line of Credit Before Fall Deadlines
SchoolsFirst FCU Recognizes Four San Diego School Superintendents at the Classroom of the Future Foundation Innovation in Education Awards
Redwood Credit Union Birthday Bash Raises Over $31,000 for Youth Arts Programs
Baker Market Update – Week in Review: June 20, 2025
Synergent Names Tyler Hudson as President
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
EECU Wins in Three Categories of 2025 Best of Central California Awards
Velera Promotes Mark L. Robnett to Director of its Board
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
BECU expands in Pierce County with new location coming to Lakewood, Washington
TriUnity Foundation Awards $95,000 in Grants
EECU Hosts Member Appreciation Days at 22 Branch Locations
Baker Market Update – Week in Review: June 13, 2025
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS
Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award
TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
NASCUS Opens Nominations for 2025 Pierre Jay Award
One Credit Union Extends Long-Standing Core Processing Relationship with Synergent
EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students
Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation
Baker Market Update – Week in Review: June 06, 2025
Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships
DUGOOD CREDIT UNION SPOTLIGHTS EMPLOYEE PROMOTIONS
The Next Generation of CU Leaders Takes Shape as Applications Open for CUES Emerge 2026
ALM First Executive Benefits Expands Team, Welcoming Cameron Kasteler and Rebecca Myers-Haeussler
Callahan & Associates And Quantum Governance, L3C™ Unite to Advance Credit Union Governance
Richland Federal Credit Union Partners with Synergent in New Technology Agreement
Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits