The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
Empowering Access, One Van At A Time
Centric Federal Credit Union
A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
Callahan & Associates Marks 40 Years With Cherry Tree Dedication At Hains Point
In celebration of its 40th anniversary, Callahan & Associates planted a Yoshino cherry tree at Hains Point in Washington, D.C.
Appli Launches Special Pricing Initiative for Small Credit Unions
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced a market-disrupting pricing initiative designed specifically for ...
Shoreline Hometown Credit Union Selects Appli for Better Digital Engagement and Conversions
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Shoreline Hometown Credit Union, based in ...
FUTURE OF LENDING TAKES CENTER STAGE: ORIGENCE ANNOUNCES POWERFUL BREAKOUT SESSION LINEUP FOR LENDING TECH LIVE ‘25
Origence, the leading lending technology solutions provider for credit unions, announces breakout sessions for its Lending Tech Live ’25 conference, ...
Valley First Credit Union Welcomes Patrick Brown as Vice President of Commercial Banking
MODESTO, Calif. April 23, 2025 – Valley First Credit Union is proud to welcome Patrick Brown as its new Vice ...
FedChoice Charitable Foundation Brings Education & Welfare Initiatives to Community with Vizo Financial Empowerment Grant
Funds awarded through Vizo Financial Corporate Credit Union’s Empowerment Grants program, established in 2023, enabled the FedChoice Charitable Foundation to ...
Deadline Nears For LAFCU’s $10K Innovation For Education Grant
LANSING, Mich. — Michigan K-12 schools have until April 30 to apply for LAFCU’s Innovation for Education (LIFE) grant, which ...
LGE Community Credit Union awards $17,500 in scholarships to local high school students
LGE Community Credit Union is proud to announce the winners of the 2025 LGE Community Credit Union Scholarship. These awards ...
County Schools Federal Credit Union Appoints April Remnant As President/CEO
Ventura, CA, April 21, 2025. The Board of Directors of County Schools Federal Credit Union is pleased to announce the ...
Alogent Recognized as a Top Fintech Leader in TAG’s 2025 Top 40 List of Innovative Tech Companies
Alogent has been named one of the 2025 Top 40 Innovative Companies in Georgia by the Technology Association of Georgia ...
Baker Market Update – Week in Review: April 17, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Illinois Credit Union League Welcomes New Team Members
ICUL has recently welcomed two experienced professionals to their team: Brian O’Kelly as Regional Director and Roberta Devorsky as Compliance ...
SECU Foundation Grants $500,000 to Raleigh Rescue Mission for New Campus to Help Address Homelessness
SECU Foundation has awarded a $500,000 challenge grant to Raleigh Rescue Mission (RRM) to support the non-profit’s construction of a ...
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house ...
CSPI Kicks Off 2025 with Strong Momentum – Several Core Renewals-New Digital Banking-Document Management Agreement Contracts Secured in Q1
CSPI, a trusted fintech partner to credit unions nationwide, announced today the successful renewal of several core processing agreements in ...
Corelation Signs Seven Credit Unions in the First Quarter 2025, Expanding the KeyStone Core Impact
Corelation is kicking off 2025 with incredible momentum, signing seven new credit unions (cumulative total of $5.6 billion in assets; ...
SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits
SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending
Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County
A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Baker Market Update – Week in Review: April 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits
[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Elan Financial Services Appoints Peter Klukken as New Leader
New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases
CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Credit Union Sponsors Black Maternal Health Week Events
In honor of Black Maternal Health Week (April 11 to 17), Educational Employees Credit Union (EECU) is proud to sponsor ...
Sound Credit Union Announces Leadership Promotions to Drive Growth and Operational Excellence
TACOMA, Wash. – Sound Credit Union (Sound) is pleased to announce multiple leadership promotions designed to strengthen the institution, enhance ...
FileInvite Launches Connected Workflows for Lending Document Collection
New integrations with Salesforce, Hubspot and CRM platforms enhance efficiency, security, and customer experience for commercial lenders.
Intrepid Credit Union Selects Cindy Trimp as Vice President of Finance
Helena, MT, April 3, 2025. Intrepid Credit Union proudly announces Cindy Trimp as its new Vice President of Finance. In ...
Novo Federal Credit Union Selects George San Martin as President & CEO
Norco, CA, April 3, 2025. The Board of Directors of Novo Federal Credit Union is pleased to announce the appointment ...
Illinois Credit Union League’s Advocacy Secures Nearly $1.2 Million in Regulatory Fee Credits for State’s Credit Unions
The Illinois Credit Union League is pleased to announce that state-chartered credit unions will receive a credit from the State ...
Callahan & Associates Marks 40 Years With Cherry Tree Dedication At Hains Point
In celebration of its 40th anniversary, Callahan & Associates planted a Yoshino cherry tree at Hains Point in Washington, D.C.
Appli Launches Special Pricing Initiative for Small Credit Unions
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced a market-disrupting pricing initiative designed specifically for ...
Shoreline Hometown Credit Union Selects Appli for Better Digital Engagement and Conversions
Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Shoreline Hometown Credit Union, based in ...
FUTURE OF LENDING TAKES CENTER STAGE: ORIGENCE ANNOUNCES POWERFUL BREAKOUT SESSION LINEUP FOR LENDING TECH LIVE ‘25
Origence, the leading lending technology solutions provider for credit unions, announces breakout sessions for its Lending Tech Live ’25 conference, ...
Valley First Credit Union Welcomes Patrick Brown as Vice President of Commercial Banking
MODESTO, Calif. April 23, 2025 – Valley First Credit Union is proud to welcome Patrick Brown as its new Vice ...
FedChoice Charitable Foundation Brings Education & Welfare Initiatives to Community with Vizo Financial Empowerment Grant
Funds awarded through Vizo Financial Corporate Credit Union’s Empowerment Grants program, established in 2023, enabled the FedChoice Charitable Foundation to ...
Deadline Nears For LAFCU’s $10K Innovation For Education Grant
LANSING, Mich. — Michigan K-12 schools have until April 30 to apply for LAFCU’s Innovation for Education (LIFE) grant, which ...
LGE Community Credit Union awards $17,500 in scholarships to local high school students
LGE Community Credit Union is proud to announce the winners of the 2025 LGE Community Credit Union Scholarship. These awards ...
County Schools Federal Credit Union Appoints April Remnant As President/CEO
Ventura, CA, April 21, 2025. The Board of Directors of County Schools Federal Credit Union is pleased to announce the ...
Alogent Recognized as a Top Fintech Leader in TAG’s 2025 Top 40 List of Innovative Tech Companies
Alogent has been named one of the 2025 Top 40 Innovative Companies in Georgia by the Technology Association of Georgia ...
Baker Market Update – Week in Review: April 17, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Illinois Credit Union League Welcomes New Team Members
ICUL has recently welcomed two experienced professionals to their team: Brian O’Kelly as Regional Director and Roberta Devorsky as Compliance ...
SECU Foundation Grants $500,000 to Raleigh Rescue Mission for New Campus to Help Address Homelessness
SECU Foundation has awarded a $500,000 challenge grant to Raleigh Rescue Mission (RRM) to support the non-profit’s construction of a ...
Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results
HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house ...
CSPI Kicks Off 2025 with Strong Momentum – Several Core Renewals-New Digital Banking-Document Management Agreement Contracts Secured in Q1
CSPI, a trusted fintech partner to credit unions nationwide, announced today the successful renewal of several core processing agreements in ...
Corelation Signs Seven Credit Unions in the First Quarter 2025, Expanding the KeyStone Core Impact
Corelation is kicking off 2025 with incredible momentum, signing seven new credit unions (cumulative total of $5.6 billion in assets; ...
SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits
SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution
CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending
Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County
A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Baker Market Update – Week in Review: April 11, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits
[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Elan Financial Services Appoints Peter Klukken as New Leader
New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases
CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Credit Union Sponsors Black Maternal Health Week Events
In honor of Black Maternal Health Week (April 11 to 17), Educational Employees Credit Union (EECU) is proud to sponsor ...
Sound Credit Union Announces Leadership Promotions to Drive Growth and Operational Excellence
TACOMA, Wash. – Sound Credit Union (Sound) is pleased to announce multiple leadership promotions designed to strengthen the institution, enhance ...
FileInvite Launches Connected Workflows for Lending Document Collection
New integrations with Salesforce, Hubspot and CRM platforms enhance efficiency, security, and customer experience for commercial lenders.
Intrepid Credit Union Selects Cindy Trimp as Vice President of Finance
Helena, MT, April 3, 2025. Intrepid Credit Union proudly announces Cindy Trimp as its new Vice President of Finance. In ...
Novo Federal Credit Union Selects George San Martin as President & CEO
Norco, CA, April 3, 2025. The Board of Directors of Novo Federal Credit Union is pleased to announce the appointment ...
Illinois Credit Union League’s Advocacy Secures Nearly $1.2 Million in Regulatory Fee Credits for State’s Credit Unions
The Illinois Credit Union League is pleased to announce that state-chartered credit unions will receive a credit from the State ...
QuantyPhi Launches ALM360, a Unified Balance Sheet Management Platform for Credit Unions
QuantyPhi, a wholly owned CUSO of Corporate Central, is proud to announce the launch of ALM360, a comprehensive platform delivered through Beastro that unifies Asset/Liability ...
Baker Market Update – Week in Review: December 05, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.
AccuAccount Wins Best-in-Class Loan Management System at IBSi Global FinTech Innovation Awards (GFIA) 2025
Alogent announced that its AccuAccount platform has been named Best-in-Class Loan Management System at the IBSi Global FinTech Innovation Awards (GFIA) 2025. This honor recognizes ...
Maine Family Federal Credit Union Donates $15,000 to Support Hunger Relief in Maine
LEWISTON, ME — Maine Family Federal Credit Union is proud to announce three $5,000 donations to Good Shepherd Food Bank, High Street Food Pantry, and ...
Coastal Credit Union Announces Leadership Promotions in Lending Division
Coastal Credit Union has announced two promotions within its lending division. Jenee Alston has been promoted to Vice President of Consumer Lending and Matthew Swanner ...
EECU’s Mobile Branch Brings Financial Services to Rural Fresno County Residents
FRESNO, Calif. (Dec. 3, 2025) – In a town where many residents face long drives to reach the nearest full-service bank, a large blue and ...