The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Turning A Homeownership Dream Into A Reality
For Henry, buying a first home from out of state could have been a complicated and stressful experience, but with GreenState Credit Union, it was smooth, personal, and even inspiring. From start to finish, the process took about a month. With most communication handled through text, email, and DocuSign, Henry appreciated how efficient and easy […]
Building Futures, One Youth Account At A Time
I recently helped a mother who visited our branch with questions about our youth accounts. She was clearly interested in making informed financial decisions for her children, so I took the time to walk her through our youth account options in detail. I explained the benefits, features, and long-term value of starting financial education early. […]
Big Dreams Wrapped In A Custom Bow Tie
Lake Trust Credit Union
Bleu Bowtique, a men’s clothier in Detroit, started from humble beginnings. Ne’Gyle Beaman’s passion for fashion gave him the idea to make custom bow ties, which he started selling at local craft fairs. But when it was time to scale his business, he couldn’t find funding for the equipment he needed. His business was in […]
Guiding Generations Toward Financial Confidence
I recently helped a member who had opened a share and a checking account based on a recommendation she had received from her friend but had yet to make the final decision to move her entire relationship to Redwood Credit Union. Our member stated she has received positive feedback from friends and RCU and wanted […]
From Summer Home Upgrade To Smart Debt Relief
A Patelco Credit Union member came in to inquire about a home equity loan as he was planning on renovating his summer home. Originally, he requested $75,000 to cover the renovation expenses, however, during our assessment we uncovered the member has debt at quite high interest rates outside of Patelco. Our team brought up the […]
From Estate Accounts To Everyday Banking
When a woman walked into a Redwood Credit Union branch with questions about estate accounts and how to open one at RCU, I saw an opportunity to turn confusion into clarity and hesitation into trust. She wasn’t yet a member and was unfamiliar with the process. To ensure she felt fully supported, I invited our […]
Baker Market Update – Week in Review: June 20, 2025
Synergent Names Tyler Hudson as President
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
EECU Wins in Three Categories of 2025 Best of Central California Awards
Velera Promotes Mark L. Robnett to Director of its Board
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
BECU expands in Pierce County with new location coming to Lakewood, Washington
TriUnity Foundation Awards $95,000 in Grants
EECU Hosts Member Appreciation Days at 22 Branch Locations
Baker Market Update – Week in Review: June 13, 2025
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS
Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award
TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
NASCUS Opens Nominations for 2025 Pierre Jay Award
One Credit Union Extends Long-Standing Core Processing Relationship with Synergent
EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students
Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation
Baker Market Update – Week in Review: June 06, 2025
Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts
Coastal Credit Union Hires Karen DeSalvo as VP, Marketing
Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback
Baker Market Update – Week in Review: May 30, 2025
Baker Market Update – Week in Review: June 20, 2025
Synergent Names Tyler Hudson as President
Alogent Supports Lead Bank’s Drive for Innovation with Unify Platform
Justice Federal Credit Union Strengthens Its Commitment to the Justice, Law Enforcement, and Public Safety Community
EECU Wins in Three Categories of 2025 Best of Central California Awards
Velera Promotes Mark L. Robnett to Director of its Board
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
The Impact of Credit Union Mergers on Debt Recovery and Member Engagement
Cutting Costs Without Cutting Corners – Unlocking Operational Efficiency Through First-Party Technology Solutions
BECU expands in Pierce County with new location coming to Lakewood, Washington
TriUnity Foundation Awards $95,000 in Grants
EECU Hosts Member Appreciation Days at 22 Branch Locations
Baker Market Update – Week in Review: June 13, 2025
Sean Cervantes and Lisa Sprague join LAFCU’s business development team
ORIGENCE AND ALLOY PARTNER TO DELIVER BEST-IN-CLASS FRAUD PROTECTION FOR CREDIT UNIONS
Cloudvirga honored with PROGRESS in Lending’s 2025 Connections Award
TEACHERS FEDERAL CREDIT UNION RAISES MORE THAN $924,000 FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
NASCUS Opens Nominations for 2025 Pierre Jay Award
One Credit Union Extends Long-Standing Core Processing Relationship with Synergent
EECU Sponsors Latinx Graduation Celebration Honoring Fresno Students
Public Corporation for the Supervision and Insurance of Cooperatives of Puerto Rico Receives NASCUS Accreditation
Baker Market Update – Week in Review: June 06, 2025
Westerly Community Credit Union Adds CU Student Choice’s Student Loan Refinance Solution
SchoolsFirst Federal Credit Union Announces Winners of 2025 Member Education Award Scholarships
SECU Awards Summer Camp Scholarships to 457 Youth Members Statewide
Quavo Fraud & Disputes Named “Best Dispute Management & Resolution Solution” by Fintech Futures
Appli and First Source FCU Turn Financial Calculators into Conversion Catalysts
Coastal Credit Union Hires Karen DeSalvo as VP, Marketing
Prizeout Unveils CashBack+ Pay: A New Way For Credit Union Members To Pay And Earn Cashback
Baker Market Update – Week in Review: May 30, 2025
Meriwest Community Foundation Celebrates Transformative Inaugural Year of Impact
Energy One Federal Credit Union Implements AI-Powered Calculators from Appli
NASCUS Supports NCUA Regulatory Modernization While Urging Clarity, Consistency, and Strong Supervisory Foundations
LendKey Surpasses $8 Billion in Loan Originations, Accelerating Growth for Credit Unions and Banks Nationwide
Capital Area Federal Credit Union Renews Core Processing Partnership with Synergent
SECU Foundation Strengthens Support for Students, Communities with $1.95 Million Commitment to Public Fellows Internship Program