The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Stability For A Father And Three Daughters

California Credit Union

A father in his late 50s was struggling to secure a home loan due to the financial challenges of a divorce after 20 years of marriage. He was referred to me by a partner to help finance a vehicle he received as part of the divorce settlement. The situation was especially difficult because the car […]

Commitment That Led To The Keys

Commodore Perry Federal Credit Union

A married couple came to us seeking a mortgage to purchase a family home. One member’s grandmother was moving into assisted living, and they were determined to keep the home in the family. They had been actively participating in our BOSS program to prepare for budgeting a mortgage payment and understanding the full costs of […]

Belief In A Determined Parent

Molokai Community Federal Credit Union

A member was experiencing significant difficulty making ends meet and wanted help consolidating her debt, paying off higher-interest loans, and getting slightly ahead financially. She was the first member I worked with in our Resource Center, which was created to support our community with financial literacy, debt consolidation guidance, assistance with loan and job applications, […]

Peace Of Mind After A Hard Goodbye

St. Tammany Federal Credit Union

A husband and wife had been members since 2003. The husband was diagnosed with Alzheimer’s disease in February 2024. They had a VISA loan with us, and during her husband’s illness, the wife relied on the VISA to cover daily living expenses. As a result, she stopped making payments on the account. We later received […]

A Second Chance After A Costly Scam

Heritage Financial Credit Union

At 86 years old, a grandmother and mother faced one of the most difficult challenges of her life after becoming the victim of elder fraud. After a long career in the banking industry, she was extremely upset with herself for unknowingly sharing her personal information with a scammer posing as a financial institution employee. The […]

Help During Hurricane Milton

JetStream Federal Credit Union

During Hurricane Milton, one of our longtime members called and explained that he was in need of funds to assist with purchasing supplies for the hurricane and requested an increase on his credit card. After getting him approved almost immediately, he shared how grateful and excited he was that we were able to assist him. […]

Making A Difference

3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana

3Rivers Federal Credit Union has partnered with Junior Achievement of Northern Indiana and Fort Wayne Community Schools to develop and ...
Marketing

Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will ...
Other

Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition

Redwood Credit Union has won two Diamond Awards in America’s Credit Unions Marketing, PR & Development Council’s annual nationwide competition ...
Other

Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award

Chartway Credit Union is proud to announce that it has earned the prestigious 2026 USA Today Top Workplaces Award for ...

LAFCU honors longtime board members whose guidance shaped decades of growth

LANSING, Mich. — LAFCU employees gave a standing ovation to retiring members of its board of directors during the credit ...

Registration Now Open for 2026 ALM First Financial Forum

Dallas, Texas – Financial institution executives and board members are encouraged to register now for ALM First’s 2026 Financial Forum, ...
Making A Difference

Sound Credit Union and Junior Achievement Expand Partnership

TACOMA, Wash. – Sound Credit Union (Sound) celebrated its partnership with Junior Achievement of Washington (JA) with a ribbon-cutting ceremony ...
Other

SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions

The Marketing & Business Development Council of America’s Credit Unions awarded SchoolsFirst Federal Credit Union seven Diamond Awards, one of ...
Lending

OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS

CU Student Choice announced its student loan and refinance solutions will soon be available to members of OceanAir Federal Credit ...
Other

Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open

MADISON, WI — April 8, 2026 — Nominations are open through May 15 for the 2026 CUES Awards & Recognition ...
Strategic Partnerships

Mainstreet Credit Union Selects Arkatechture as Strategic Data Analytics Partner to Accelerate Digital Transformation

Mainstreet Credit Union’s partnership with Arkatechture will empower faster decision-making, predictive insights, and more personalized member service.
Marketing

BCU SHINES IN 2026 DIAMOND AWARDS HONORING MARKETING EXCELLENCE 

BCU was among 181 credit unions nationwide honored with the prestigious Diamond Awards at the America’s Credit Unions Marketing, PR ...
Marketing

LGE Community Credit Union recognized with Diamond Award for outstanding social media efforts

LGE Community Credit Union was recently named as a winner of a Diamond Award, the America’s Credit Unions Marketing, PR ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 03, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Great Plains FCU Selects Brad Schneider as New VP of Information Technology

Joplin, MO — Great Plains Federal Credit Union has selected Brad Schneider to serve as its new Vice President of Information ...

LAFCU recognized as a 2026 Inclusive Workplace

LANSING, Mich. — LAFCU, a Michigan-based credit union, has been recognized as a 2026 Inclusive Workplace by Best Companies Group. The ...
Technology

Alogent’s Unify Shortlisted for Best PayTech Solution for Banks and FIs at the Banking Tech Awards USA 2026

Unify has been named a finalist for Best PayTech Solution for Banks & FIs at the 2026 Banking Tech Awards ...
Technology

Callahan Introduces Dashboard-Level AI Analysis In Peer Suite

Washington, DC  – Callahan & Associates announced the release of dashboard-level AI Analysis (beta) in Peer Suite, a new capability designed to help ...
Other

Justice Federal Credit Union Recognized as a 2026 Best Place to Work in Virginia

Justice Federal Credit Union, (Justice Federal), is honored to be recognized as a 2026 Best Places to Work in Virginia, ...
Other

Mark L. Robnett Announced as New CUES Board Chair

Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the ...
Making A Difference

State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events

In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming ...
Other

Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant

LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, ...
Strategic Partnerships

Community Credit Union Renews Core Processing Partnership with Synergent

WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement ...
New Product Releases

Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation

Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Other

CUES Announces Mark Robnett as New Board Chair

MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the ...
Other

Virginia Business Announces Chartway Credit Union as One of the 2026 Best Places to Work in Virginia for Second Consecutive Year

For the second year in a row, Virginia Business has named Chartway Credit Union as one of the 2026 Best ...
New Product Releases

Cooperative Credit Union Association Launches Data Strategy Assessment Initiative Powered by Arkatechture

New program gives credit union leaders a clear picture of where their data stands today and a custom playbook for ...
Technology

St. Cloud Financial Credit Union Surpasses 10 Bitcoin in Digital Asset Vault Milestone

St. Cloud Financial Credit Union (SCFCU) has surpassed 10 Bitcoin safeguarded in its CU-Digital Asset Vault™, reaching the milestone within ...
Making A Difference

EECU Supports 8th Annual Laotian Educational Conference

FRESNO, Calif. (March 30, 2026) – Educational Employees Credit Union (EECU) proudly sponsored the Annual Laotian Educational Conference hosted by ...
Industry Analysis & Trends

Baker Market Update – Week in Review: March 27, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

3Rivers Credit Union Partners with Local Organizations to Expand Real-World Financial Education Across Indiana

3Rivers Federal Credit Union has partnered with Junior Achievement of Northern Indiana and Fort Wayne Community Schools to develop and ...
Marketing

Appli CEO Tim Pranger to Demo AI-Powered Lending Tools at Financial Brand Forum

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Founder and CEO Tim Pranger will ...
Other

Redwood Credit Union receives two Diamond Awards for marketing excellence at America’s Credit Unions competition

Redwood Credit Union has won two Diamond Awards in America’s Credit Unions Marketing, PR & Development Council’s annual nationwide competition ...
Other

Chartway Credit Union Wins Sixth Straight USA Today Top Workplaces Award

Chartway Credit Union is proud to announce that it has earned the prestigious 2026 USA Today Top Workplaces Award for ...

LAFCU honors longtime board members whose guidance shaped decades of growth

LANSING, Mich. — LAFCU employees gave a standing ovation to retiring members of its board of directors during the credit ...

Registration Now Open for 2026 ALM First Financial Forum

Dallas, Texas – Financial institution executives and board members are encouraged to register now for ALM First’s 2026 Financial Forum, ...
Making A Difference

Sound Credit Union and Junior Achievement Expand Partnership

TACOMA, Wash. – Sound Credit Union (Sound) celebrated its partnership with Junior Achievement of Washington (JA) with a ribbon-cutting ceremony ...
Other

SchoolsFirst Federal Credit Union Earns Seven Diamond Awards from America’s Credit Unions

The Marketing & Business Development Council of America’s Credit Unions awarded SchoolsFirst Federal Credit Union seven Diamond Awards, one of ...
Lending

OCEANAIR FCU TO LAUNCH SUITE OF STUDENT CHOICE LENDING SOLUTIONS

CU Student Choice announced its student loan and refinance solutions will soon be available to members of OceanAir Federal Credit ...
Other

Spotlighting the Industry’s Trailblazers: 2026 CUES Awards Nominations Now Open

MADISON, WI — April 8, 2026 — Nominations are open through May 15 for the 2026 CUES Awards & Recognition ...
Strategic Partnerships

Mainstreet Credit Union Selects Arkatechture as Strategic Data Analytics Partner to Accelerate Digital Transformation

Mainstreet Credit Union’s partnership with Arkatechture will empower faster decision-making, predictive insights, and more personalized member service.
Marketing

BCU SHINES IN 2026 DIAMOND AWARDS HONORING MARKETING EXCELLENCE 

BCU was among 181 credit unions nationwide honored with the prestigious Diamond Awards at the America’s Credit Unions Marketing, PR ...
Marketing

LGE Community Credit Union recognized with Diamond Award for outstanding social media efforts

LGE Community Credit Union was recently named as a winner of a Diamond Award, the America’s Credit Unions Marketing, PR ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 03, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Great Plains FCU Selects Brad Schneider as New VP of Information Technology

Joplin, MO — Great Plains Federal Credit Union has selected Brad Schneider to serve as its new Vice President of Information ...

LAFCU recognized as a 2026 Inclusive Workplace

LANSING, Mich. — LAFCU, a Michigan-based credit union, has been recognized as a 2026 Inclusive Workplace by Best Companies Group. The ...
Technology

Alogent’s Unify Shortlisted for Best PayTech Solution for Banks and FIs at the Banking Tech Awards USA 2026

Unify has been named a finalist for Best PayTech Solution for Banks & FIs at the 2026 Banking Tech Awards ...
Technology

Callahan Introduces Dashboard-Level AI Analysis In Peer Suite

Washington, DC  – Callahan & Associates announced the release of dashboard-level AI Analysis (beta) in Peer Suite, a new capability designed to help ...
Other

Justice Federal Credit Union Recognized as a 2026 Best Place to Work in Virginia

Justice Federal Credit Union, (Justice Federal), is honored to be recognized as a 2026 Best Places to Work in Virginia, ...
Other

Mark L. Robnett Announced as New CUES Board Chair

Justice Federal Credit Union, (Justice Federal), is pleased to announce that Mark L. Robnett, President and CEO will assume the ...
Making A Difference

State Employees’ Credit Union Helps North Carolinians Build Financial Skills Through Free Education Events

In recognition of Financial Literacy Month in April, State Employees’ Credit Union (SECU) is highlighting its free financial education programming ...
Other

Final call for Michigan schools to apply for LAFCU’s $10K Innovation for Education Grant

LANSING, Mich. — Michigan K–12 schools have until May 1 to apply for LAFCU’s 2026 Innovation for Education (LIFE) Grant, ...
Strategic Partnerships

Community Credit Union Renews Core Processing Partnership with Synergent

WESTBROOK, ME (April 1, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing renewal agreement ...
New Product Releases

Quavo Unveils Industry’s First AI-Powered Analyst Delivering End-to-End 24/7 Dispute Automation

Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Other

CUES Announces Mark Robnett as New Board Chair

MADISON, Wis.—March 31, 2026—CUES is pleased to announce that Mark Robnett, President/CEO of Justice Federal Credit Union, will assume the ...
Other

Virginia Business Announces Chartway Credit Union as One of the 2026 Best Places to Work in Virginia for Second Consecutive Year

For the second year in a row, Virginia Business has named Chartway Credit Union as one of the 2026 Best ...
New Product Releases

Cooperative Credit Union Association Launches Data Strategy Assessment Initiative Powered by Arkatechture

New program gives credit union leaders a clear picture of where their data stands today and a custom playbook for ...
Technology

St. Cloud Financial Credit Union Surpasses 10 Bitcoin in Digital Asset Vault Milestone

St. Cloud Financial Credit Union (SCFCU) has surpassed 10 Bitcoin safeguarded in its CU-Digital Asset Vault™, reaching the milestone within ...
Making A Difference

EECU Supports 8th Annual Laotian Educational Conference

FRESNO, Calif. (March 30, 2026) – Educational Employees Credit Union (EECU) proudly sponsored the Annual Laotian Educational Conference hosted by ...
Industry Analysis & Trends

Baker Market Update – Week in Review: March 27, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Boucoup Wins Gold Stevie® Award in 2026 American Business Awards®

Boucoup won a Gold Stevie® Award in the 2026 American Business Awards® in the Apps for Family & Kids category, standing out among more than ...

Maine Family Federal Credit Union Appoints Kaj Johansen as Vice President of Lending

Lewiston, ME – Maine Family Federal Credit Union is pleased to announce the appointment of Kaj Johansen as Vice President of Lending. With more than ...

SchoolsFirst FCU Partners with Santa Maria-Bonita School District to Celebrate 2nd Annual Excellence in Education Awards Gala

SchoolsFirst Federal Union partnered with the Santa Maria-Bonita School District for the 2nd Annual Excellence in Education Awards Gala, held March 27 at the Santa ...

Meriwest Credit Union Celebrates the Grand Reopening of Its Newly Remodeled Santa Clara Branch

Meriwest Credit Union celebrated the grand opening of its newly remodeled Santa Clara branch, marking a renewed investment in serving the financial needs of the ...

Gulf Winds Credit Union Raises Over $100,000 in Chip in Fore Charity Golf Tournament

Good morning, My name is Meghan Lyons, and I am the Communications Specialist at Gulf Winds Credit Union. On behalf of Gulf Winds, I am ...

Kayvee Kondapalli Named EVP and CIO at Greater Texas|Aggieland Credit Union

Greater Texas|Aggieland Credit Union has promoted Kayvee Kondapalli to Executive Vice President & Chief Information Officer, recognizing his transformative impact and the enterprise-wide modernization he ...
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