The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Connection That Came Full Circle

When GreenState Credit Union launched its new auto recapture list in early 2024, Leen immediately saw it as more than a data initiative — it was a chance to deepen relationships. Blake was one of the first members she assisted from that list, and during the next three months, Leen helped Blake and his family […]

Hope Delivered Just In Time

Central Willamette Credit Union

We had a newly married couple join the credit union in 2022. During the account opening, we found out that the couple was unexpectedly pregnant and the husband had lost his job, got a new, lower paying job and as such they were forced to move. As the husband had an ITIN, his traditional credit […]

A Young Father’s Road To Stability

Zeal Credit Union

A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]

Setting Up Members For Financial Success

California Credit Union

When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]

Moving Members Out Of A Debt Cycle

California Credit Union

A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]

Homeownership Education Sparks Generational Change

A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]

Strategic Partnerships

myCUmortgage Starts the Year Strong by Signing Eight New Credit Union Partnerships

myCUmortgage kicked off 2025 prominently by partnering with eight credit unions from across the country, providing them with a comprehensive ...
Making A Difference

Coastal Credit Union 2025 Impact Report

Coastal Credit Union’s 2025 Member & Community Impact Report is now available. In addition to highlighting our 2024 accomplishments and ...
Operations & HR

InterLutions Welcomes Kelly Balodis as New Client Services Manager

InterLutions, the nation’s fastest-growing employee benefits Credit Union Service Organization (CUSO), proudly announces the addition of Kelly Balodis as Client ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Announces 2025 Scholarship Recipients

The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its 2025 Scholarship Program. This year, the ...
Other

Vizo Financial’s May 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 25, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Callahan & Associates Marks 40 Years With Cherry Tree Dedication At Hains Point

In celebration of its 40th anniversary, Callahan & Associates planted a Yoshino cherry tree at Hains Point in Washington, D.C.
Technology

Appli Launches Special Pricing Initiative for Small Credit Unions

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced a market-disrupting pricing initiative designed specifically for ...
Strategic Partnerships

Shoreline Hometown Credit Union Selects Appli for Better Digital Engagement and Conversions

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Shoreline Hometown Credit Union, based in ...
Lending

FUTURE OF LENDING TAKES CENTER STAGE: ORIGENCE ANNOUNCES POWERFUL BREAKOUT SESSION LINEUP FOR LENDING TECH LIVE ‘25

Origence, the leading lending technology solutions provider for credit unions, announces breakout sessions for its Lending Tech Live ’25 conference, ...
Personnel Promotions

Valley First Credit Union Welcomes Patrick Brown as Vice President of Commercial Banking

MODESTO, Calif. April 23, 2025 – Valley First Credit Union is proud to welcome Patrick Brown as its new Vice ...
Making A Difference

FedChoice Charitable Foundation Brings Education & Welfare Initiatives to Community with Vizo Financial Empowerment Grant

Funds awarded through Vizo Financial Corporate Credit Union’s Empowerment Grants program, established in 2023, enabled the FedChoice Charitable Foundation to ...
Personnel Promotions

Deadline Nears For LAFCU’s $10K Innovation For Education Grant

LANSING, Mich. — Michigan K-12 schools have until April 30 to apply for LAFCU’s Innovation for Education (LIFE) grant, which ...
Making A Difference

LGE Community Credit Union awards $17,500 in scholarships to local high school students

LGE Community Credit Union is proud to announce the winners of the 2025 LGE Community Credit Union Scholarship. These awards ...
Personnel Promotions

County Schools Federal Credit Union Appoints April Remnant As President/CEO

Ventura, CA, April 21, 2025. The Board of Directors of County Schools Federal Credit Union is pleased to announce the ...
Technology

Alogent Recognized as a Top Fintech Leader in TAG’s 2025 Top 40 List of Innovative Tech Companies

Alogent has been named one of the 2025 Top 40 Innovative Companies in Georgia by the Technology Association of Georgia ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 17, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Illinois Credit Union League Welcomes New Team Members

ICUL has recently welcomed two experienced professionals to their team: Brian O’Kelly as Regional Director and Roberta Devorsky as Compliance ...
Making A Difference

SECU Foundation Grants $500,000 to Raleigh Rescue Mission for New Campus to Help Address Homelessness

SECU Foundation has awarded a $500,000 challenge grant to Raleigh Rescue Mission (RRM) to support the non-profit’s construction of a ...
Strategic Partnerships

Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results

HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house ...
Technology

CSPI Kicks Off 2025 with Strong Momentum – Several Core Renewals-New Digital Banking-Document Management Agreement Contracts Secured in Q1

CSPI, a trusted fintech partner to credit unions nationwide, announced today the successful renewal of several core processing agreements in ...
Technology

Corelation Signs Seven Credit Unions in the First Quarter 2025, Expanding the KeyStone Core Impact

Corelation is kicking off 2025 with incredible momentum, signing seven new credit unions (cumulative total of $5.6 billion in assets; ...
Making A Difference

SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits

SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Lending

Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Operations & HR

Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending

Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
Making A Difference

SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County

A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 11, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits

[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Operations & HR

Elan Financial Services Appoints Peter Klukken as New Leader

New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
Other

CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases

CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...
Strategic Partnerships

myCUmortgage Starts the Year Strong by Signing Eight New Credit Union Partnerships

myCUmortgage kicked off 2025 prominently by partnering with eight credit unions from across the country, providing them with a comprehensive ...
Making A Difference

Coastal Credit Union 2025 Impact Report

Coastal Credit Union’s 2025 Member & Community Impact Report is now available. In addition to highlighting our 2024 accomplishments and ...
Operations & HR

InterLutions Welcomes Kelly Balodis as New Client Services Manager

InterLutions, the nation’s fastest-growing employee benefits Credit Union Service Organization (CUSO), proudly announces the addition of Kelly Balodis as Client ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Announces 2025 Scholarship Recipients

The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its 2025 Scholarship Program. This year, the ...
Other

Vizo Financial’s May 2025 Education Calendar

At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 25, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Callahan & Associates Marks 40 Years With Cherry Tree Dedication At Hains Point

In celebration of its 40th anniversary, Callahan & Associates planted a Yoshino cherry tree at Hains Point in Washington, D.C.
Technology

Appli Launches Special Pricing Initiative for Small Credit Unions

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced a market-disrupting pricing initiative designed specifically for ...
Strategic Partnerships

Shoreline Hometown Credit Union Selects Appli for Better Digital Engagement and Conversions

Appli, the creator of the industry’s first AI-powered smart financial calculator, today announced that Shoreline Hometown Credit Union, based in ...
Lending

FUTURE OF LENDING TAKES CENTER STAGE: ORIGENCE ANNOUNCES POWERFUL BREAKOUT SESSION LINEUP FOR LENDING TECH LIVE ‘25

Origence, the leading lending technology solutions provider for credit unions, announces breakout sessions for its Lending Tech Live ’25 conference, ...
Personnel Promotions

Valley First Credit Union Welcomes Patrick Brown as Vice President of Commercial Banking

MODESTO, Calif. April 23, 2025 – Valley First Credit Union is proud to welcome Patrick Brown as its new Vice ...
Making A Difference

FedChoice Charitable Foundation Brings Education & Welfare Initiatives to Community with Vizo Financial Empowerment Grant

Funds awarded through Vizo Financial Corporate Credit Union’s Empowerment Grants program, established in 2023, enabled the FedChoice Charitable Foundation to ...
Personnel Promotions

Deadline Nears For LAFCU’s $10K Innovation For Education Grant

LANSING, Mich. — Michigan K-12 schools have until April 30 to apply for LAFCU’s Innovation for Education (LIFE) grant, which ...
Making A Difference

LGE Community Credit Union awards $17,500 in scholarships to local high school students

LGE Community Credit Union is proud to announce the winners of the 2025 LGE Community Credit Union Scholarship. These awards ...
Personnel Promotions

County Schools Federal Credit Union Appoints April Remnant As President/CEO

Ventura, CA, April 21, 2025. The Board of Directors of County Schools Federal Credit Union is pleased to announce the ...
Technology

Alogent Recognized as a Top Fintech Leader in TAG’s 2025 Top 40 List of Innovative Tech Companies

Alogent has been named one of the 2025 Top 40 Innovative Companies in Georgia by the Technology Association of Georgia ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 17, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Operations & HR

Illinois Credit Union League Welcomes New Team Members

ICUL has recently welcomed two experienced professionals to their team: Brian O’Kelly as Regional Director and Roberta Devorsky as Compliance ...
Making A Difference

SECU Foundation Grants $500,000 to Raleigh Rescue Mission for New Campus to Help Address Homelessness

SECU Foundation has awarded a $500,000 challenge grant to Raleigh Rescue Mission (RRM) to support the non-profit’s construction of a ...
Strategic Partnerships

Navigating Collections with Care: A Story of Overcoming Staffing Challenges and Driving Results

HealthCare Associates Credit Union encountered staffing constraints as they struggled to find and retain qualified collections personnel. Maintaining an in-house ...
Technology

CSPI Kicks Off 2025 with Strong Momentum – Several Core Renewals-New Digital Banking-Document Management Agreement Contracts Secured in Q1

CSPI, a trusted fintech partner to credit unions nationwide, announced today the successful renewal of several core processing agreements in ...
Technology

Corelation Signs Seven Credit Unions in the First Quarter 2025, Expanding the KeyStone Core Impact

Corelation is kicking off 2025 with incredible momentum, signing seven new credit unions (cumulative total of $5.6 billion in assets; ...
Making A Difference

SECU Foundation Awards $480,000 in Mission Development Grants to Support 12 North Carolina Non-profits

SECU Foundation is pleased to announce its first cohort of Mission Development Grant (MDG) recipients for 2025, welcoming 12 new ...
Lending

Northern Communities Credit Union Adds CU Student Choice’s Private Student Lending Solution

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced its student lending solution ...
Operations & HR

Redwood Credit Union welcomes Debbie Ingle Senior Vice President of Mortgage Lending

Debbie Ingle recently joined Redwood Credit Union (RCU) as senior vice president of Mortgage Lending.
Making A Difference

SECU Foundation Awards $500,000 to Helpmate for Domestic Violence Shelter in Buncombe County

A $500,000 grant awarded by SECU Foundation will contribute toward the construction of a new shelter for Western North Carolina’s ...
Industry Analysis & Trends

Baker Market Update – Week in Review: April 11, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

Quantum Governance, L3C Launches the Michael G. Daigneault Excellence in Governance Grant to Empower Credit Unions and Nonprofits

[HENNIKER, NH] – Quantum Governance, L3C is thrilled to announce the launch of its groundbreaking governance grant program, honoring Co-Founder ...
Operations & HR

Elan Financial Services Appoints Peter Klukken as New Leader

New head of Elan Credit Card solutions brings extensive banking and payments experience to top credit card issuance provider Elan ...
Other

CULA Grows by Double Digits in 2024, Saves Credit Union Members ~$63M Annually with Vehicle Leases

CULA credit union partner members’ monthly vehicle lease payments averaged $159 less vs traditional auto loan payments; CULA grew credit ...

Coastal Credit Union Surpasses $6 Billion in Assets

Coastal Credit Union announced that it has reached $6 billion in assets. Through the end of December, Coastal’s assets are $6.03 billion, an increase of ...

13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program

For one Novato family of four, the start of a new year marks a milestone they once thought impossible—celebrating in a home of their own.

Vizo Financial Recaps Successful Year of Credit Union Education in 2025

In 2025, Vizo Financial Corporate Credit Union initiated its Education Rewards Program, which allows attendees to earn points on an individual and credit union level ...

Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026

SchoolsFirst Federal Credit Union has earned a spot on Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list for the third consecutive year, ranking ...

Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations

MINNEAPOLIS — Elan Credit Card today announced the expansion of its charitable giving program, delivering $250,000 in donations to 25 nonprofit organizations nationwide. Each $10,000 ...

One Nevada Announces Promotions for Five Leaders

LAS VEGAS, NV. – One Nevada Credit Union, one of the strongest credit unions in the country, recently announced five promotions within its leadership team ...
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