The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
LAFCU strengthens team with key promotion and new hires
LAFCU celebrates reading month with a sweet lesson in financial literacy
36 CUES Emerge Participants Selected from Record Number of Applicants
USSFCU Recognized Nationally as a 2025 USA Today Top Workplace
Protecht secures strategic investment to accelerate innovation and growth.
First Federal Savings Bank Selects Square 1 Credit Suite by Suntell
ORIGENCE ANNOUNCES AI FUTURIST STEVE BROWN AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25
SchoolsFirst Federal Credit Union Joins National “Don’t Tax My Credit Union” Movement to Protect Members’ Financial Well-Being
TowerCares Foundation Makes $300,000 Commitment to Maryland’s UMBC Cybersecurity Institute
Omnichannel Communication Strategies for Generational Consumer Engagement
Coastal Credit Union Promotes Michelle Shelton to Chief Operations Officer
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Redwood Credit Union Names Esteban Zuno Senior Vice President of Wealth, Insurance & Deposit Services
Truliant Foundation Awards $45,000 in Education Grants to Schools
Gulf Winds Credit Union Proudly Sponsors Springtime Tallahassee
Origence Lending Services serves 360,000 members and grows to 167 credit unions in 2024
DaLand CUSO Welcomes Blaze Credit Union as a Shareholder and Strategic Partner
Coastal Credit Union Opens Standalone Drive-Up Interactive Teller Machine in Knightdale, NC
Valley First Credit Union Celebrates 75 Years of Service, Commitment, and Community
CUNA Strategic Services’ Newest Alliance Provider Peacefully Simplifies Complex End-of-Life Planning and Estate Settlement
TruPartner Credit Union Expands Employee Giving with Matching Donations
CREDIT UNIONS FOR KIDS HOSTS 20TH WINE AUCTION RAISING $2.2 MILLION FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
Indiana Members Credit Union Contributes $10,000 to Caroline Symmes Children’s Cancer Endowment for Cancer Awareness Card
State Employees’ Credit Union Announces 2025 Community Shred Day Events
Baker Market Update – Week in Review: March 14, 2025
A Tribute to Ed Fox: Honoring the Life and Leadership of Mid-Atlantic Corporate’s Former CEO
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Unitus Community Credit Union Celebrates International Community Heart Award Winners
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
Rivermark Donates $3 Million to Rebuilding Together PNW
LAFCU strengthens team with key promotion and new hires
LAFCU celebrates reading month with a sweet lesson in financial literacy
36 CUES Emerge Participants Selected from Record Number of Applicants
USSFCU Recognized Nationally as a 2025 USA Today Top Workplace
Protecht secures strategic investment to accelerate innovation and growth.
First Federal Savings Bank Selects Square 1 Credit Suite by Suntell
ORIGENCE ANNOUNCES AI FUTURIST STEVE BROWN AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25
SchoolsFirst Federal Credit Union Joins National “Don’t Tax My Credit Union” Movement to Protect Members’ Financial Well-Being
TowerCares Foundation Makes $300,000 Commitment to Maryland’s UMBC Cybersecurity Institute
Omnichannel Communication Strategies for Generational Consumer Engagement
Coastal Credit Union Promotes Michelle Shelton to Chief Operations Officer
Quavo Fraud & Disputes Publishes Consumer Research Revealing How Fraud Resolution Shapes Customer Loyalty
Redwood Credit Union Names Esteban Zuno Senior Vice President of Wealth, Insurance & Deposit Services
Truliant Foundation Awards $45,000 in Education Grants to Schools
Gulf Winds Credit Union Proudly Sponsors Springtime Tallahassee
Origence Lending Services serves 360,000 members and grows to 167 credit unions in 2024
DaLand CUSO Welcomes Blaze Credit Union as a Shareholder and Strategic Partner
Coastal Credit Union Opens Standalone Drive-Up Interactive Teller Machine in Knightdale, NC
Valley First Credit Union Celebrates 75 Years of Service, Commitment, and Community
CUNA Strategic Services’ Newest Alliance Provider Peacefully Simplifies Complex End-of-Life Planning and Estate Settlement
TruPartner Credit Union Expands Employee Giving with Matching Donations
CREDIT UNIONS FOR KIDS HOSTS 20TH WINE AUCTION RAISING $2.2 MILLION FOR CHILDREN’S MIRACLE NETWORK HOSPITALS
Indiana Members Credit Union Contributes $10,000 to Caroline Symmes Children’s Cancer Endowment for Cancer Awareness Card
State Employees’ Credit Union Announces 2025 Community Shred Day Events
Baker Market Update – Week in Review: March 14, 2025
A Tribute to Ed Fox: Honoring the Life and Leadership of Mid-Atlantic Corporate’s Former CEO
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Unitus Community Credit Union Celebrates International Community Heart Award Winners
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
Rivermark Donates $3 Million to Rebuilding Together PNW
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
One Nevada Announces Promotions for Five Leaders
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network