The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Unitus Community Credit Union Celebrates International Community Heart Award Winners
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
Rivermark Donates $3 Million to Rebuilding Together PNW
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Envisant Acquires IronSafe Software System
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
Southeast Financial Credit Union Signs New Core Agreement with Synergent
EECU Sponsors Disaster Preparedness Workshop
FORUM Credit Union Selects CULA Vehicle Leasing Program
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
LAFCU expands finance team with two new appointments
Deadline nears for LAFCU essay contest offering $20K in scholarships
EECU Crowned Best Credit Union and Home Loans in North SLO County
Baker Market Update – Week in Review: March 07, 2025
Jon Looman joins LAFCU as vice president of facilities
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
New Book Helps Credit Unions Drive Purpose-Driven Growth
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
Intelligent Banking Solutions Launches SAFIRE-IQ
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Cloudvirga completes enhanced integration with ICE Mortgage Technology
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
Unitus Community Credit Union Celebrates Former Board Chair’s Induction to AACUC Hall of Fame
Unitus Community Credit Union Celebrates International Community Heart Award Winners
BCU PRESIDENT, CEO MIKE VALENTINE RECOGNIZED WITH HERB WEGNER MEMORIAL AWARD, THE CREDIT UNION MOVEMENT’S HIGHEST NATIONAL HONOR
Rivermark Donates $3 Million to Rebuilding Together PNW
LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award
Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award
Envisant Acquires IronSafe Software System
ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE
Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board
Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion
USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation
Southeast Financial Credit Union Signs New Core Agreement with Synergent
EECU Sponsors Disaster Preparedness Workshop
FORUM Credit Union Selects CULA Vehicle Leasing Program
Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer
LAFCU expands finance team with two new appointments
Deadline nears for LAFCU essay contest offering $20K in scholarships
EECU Crowned Best Credit Union and Home Loans in North SLO County
Baker Market Update – Week in Review: March 07, 2025
Jon Looman joins LAFCU as vice president of facilities
LAFCU wins national award for Shields Up! Phase Two in SIAA competition
New Book Helps Credit Unions Drive Purpose-Driven Growth
LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation
SchoolsFirst FCU Enhances Partnership with Los Rios Community College District
United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith
GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans
Intelligent Banking Solutions Launches SAFIRE-IQ
Unitus Community Credit Union Earns LEED Certification for Tigard Facility
Cloudvirga completes enhanced integration with ICE Mortgage Technology
IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software
One Nevada Announces Promotions for Five Leaders
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central