The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
Origence Closes 2024 Funding $53 Billion For Two Million Members
Truliant Foundation Celebrates 2024 Giving Impact
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
INOVA Federal Raises over $3,300 for Special Olympics Indiana
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Baker Market Update – Week in Review: February 21, 2025
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution
Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley
Maine Highlands Federal Credit Union Renews Partnership with Synergent
Baker Market Update – Week in Review: February 14, 2025
Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink
United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend
Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
Origence Closes 2024 Funding $53 Billion For Two Million Members
Truliant Foundation Celebrates 2024 Giving Impact
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
INOVA Federal Raises over $3,300 for Special Olympics Indiana
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Baker Market Update – Week in Review: February 21, 2025
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution
Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley
Maine Highlands Federal Credit Union Renews Partnership with Synergent
Baker Market Update – Week in Review: February 14, 2025
Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink
United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend
Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
Vizo Financial Recaps Successful Year of Credit Union Education in 2025