The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
Empowering Access, One Van At A Time
Centric Federal Credit Union
A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
Baker Market Update – Week in Review: February 21, 2025
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SchoolsFirst FCU Sponsors Bite of Reality® Financial Education Events for Students at California Schools
United Federal Credit Union Names New Mortgage Advisor in Rogers, AR
Cetera Financial Institution Welcomes Mainstreet Credit Union
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Maine Credit Unions Reach New Milestone Raising $1.3 Million to End Hunger
Newsweek Names Redwood Credit Union One of “America’s Best” Credit Unions
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Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform
Blue Federal Credit Union donates over $150,000 to Children’s Hospital Colorado
World’s 1st cloud-native, AI-powered, digital-era LOS
EECU Brings Innovative Financial Education to High School Campus
Coastal Wealth Management Advisors Earn Awards for Outstanding Performance
SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals
African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program
Baker Market Update – Week in Review: February 21, 2025
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
CUNA Strategic Services Announces Newest Alliance Provider, Casap, to Automate Dispute Resolution
Valley First Credit Union Receives Prestigious Grant from Federal Home Loan Bank of San Francisco to Empower Underserved Communities and Drive Economic Growth in the Central Valley
Maine Highlands Federal Credit Union Renews Partnership with Synergent
Baker Market Update – Week in Review: February 14, 2025
Eltropy Advances Digital Lending for Credit Unions and Community Banks through its Partnership with MeridianLink
United Federal Credit Union Promotes Lisa Hansen to Branch Manager in South Bend
Coastal Credit Union Earns Four Awards from Carolinas Credit Union Foundation
Royal Credit Union Selects Alogent’s Unify Platform to Streamline Back-Office Processing and Enhance Operational Efficiency
SchoolsFirst FCU Sponsors Bite of Reality® Financial Education Events for Students at California Schools
United Federal Credit Union Names New Mortgage Advisor in Rogers, AR
Cetera Financial Institution Welcomes Mainstreet Credit Union
Santa Isabel Chooses Sharetec for its Comprehensive Core System
EECU’s Newest Branch Has Wheels, Will Travel
Maine Credit Unions Reach New Milestone Raising $1.3 Million to End Hunger
Newsweek Names Redwood Credit Union One of “America’s Best” Credit Unions
Baker Market Update – Week in Review: February 07, 2025
Fibre Federal Credit Union Reduces HR Response Time by 95% Using Eltropy’s AI-Powered Texting Platform
Blue Federal Credit Union donates over $150,000 to Children’s Hospital Colorado
World’s 1st cloud-native, AI-powered, digital-era LOS
EECU Brings Innovative Financial Education to High School Campus
Coastal Wealth Management Advisors Earn Awards for Outstanding Performance
SchoolsFirst FCU Celebrates 2024 Year of Giving to Children’s Miracle Network Hospitals
African-American Credit Union Coalition (AACUC) Awards Scholarship for Humanedge Executive Leadership Program
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals