The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Young Father’s Road To Stability
Zeal Credit Union
A Zeal member since 2009 never had a loan over $1,000. After a charged-off credit card in 2019, he worked with our asset recovery team to repay his balance and regain full services. A few years later, he applied for an auto loan, but due to limited credit history, he only qualified with a co-signer […]
Setting Up Members For Financial Success
California Credit Union
When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]
Moving Members Out Of A Debt Cycle
California Credit Union
A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]
Homeownership Education Sparks Generational Change
A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
Baker Market Update – Week in Review: February 28, 2025
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
Origence Closes 2024 Funding $53 Billion For Two Million Members
Truliant Foundation Celebrates 2024 Giving Impact
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
INOVA Federal Raises over $3,300 for Special Olympics Indiana
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Baker Market Update – Week in Review: February 21, 2025
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
TruPartner Credit Union Elevates Member Experience by Launching Buy Now, Pay Later
C.W. Williams Community Health Center Awarded $500,000 Grant for New Medical Facility in Charlotte
Baker Market Update – Week in Review: February 28, 2025
News Release: Dirigo Federal Credit Union Extends Long-Term Partnership with Synergent
SECU Foundation Honored with CCUF Hero Award for Partner in Philanthropy
Justice Federal Credit Union $1 Billion in Assets and Growing
Justice Federal Offers Resources for Members Affected by the Federal Government’s Downsizing of the Federal Workforce
SECU Foundation Initiates Phase Three Disaster Relief Package of $3.45 Million for Western North Carolina
Credit Unions First Partners with CU*SOUTH to Use Technology to Reshape Traditional Insurance Mode
Finalytics.ai and CUNA Strategic Services Announce New Alliance to Drive Personalization and Growth for Credit Unions
Origence Closes 2024 Funding $53 Billion For Two Million Members
Truliant Foundation Celebrates 2024 Giving Impact
For Immediate Release – Bay Federal Credit Union Selects Mark Ely as Senior Vice President & Chief Marketing Officer (CMO)
Christian Financial Outreach & Impact Foundation Awards $26,563 in Grants to Local Nonprofits
USSFCU Featured on The Balancing Act Local Edition Washington D.C.,
Cloudvirga joins ACUMA to help credit unions elevate the member lending experience
INOVA Federal Raises over $3,300 for Special Olympics Indiana
GTE Financial Kicks Off 14th Annual Student Scholarship Program to Support Academic Excellence and Community Engagement
United Federal Credit Union Names New Mortgage Advisor in Northern Michigan
SECU Foundation Awards $2 Million Grant to Support Expansion of the North Carolina Aquarium at Fort Fisher
Algebrik AI and Conductiv Elevate Lending with Permissioned Data, Automated Stipulations, and Smarter Underwriting
Pioneer Valley Credit Union Speeds Loan Processing with Eltropy’s AI-Powered Digital Platform
Baker Market Update – Week in Review: February 21, 2025
Chartway Holds 66th Annual Meeting and Announces 2025-2026 Board of Directors
Jackson joins Truliant Financial Advisors as Senior Advisor for Upstate, S.C.
CUES Advanced Management Program from Cornell Returns—Get Future Leaders Ready
SchoolsFirst FCU Extends Support and Care to Members, School Employees, and Their Communities Affected by Southern California Wildfires
AccuAccount Named a Finalist in CreditUnions.com Innovation Series, Lending Category, for the Second Year in a Row
GTE Financial Celebrates 90 Years with the Grand Opening of New Channelside Community Financial Center
First Independent Bank Selects Square 1 Credit Suite by Suntell
PARK COMMUNITY CREDIT UNION FOUNDATION ANNOUNCES $97,960 IN GRANTS THROUGH PATHWAYS TO PROSPERITY PROGRAM
Call for Entries: LAFCU’s 2026 Write to Educate Essay Contest
LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials
CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System
Coastal Credit Union Expands Mortgage Options with VA Loan Programs