The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Member Finds Financial Relief And Confidence
When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference. Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% […]
Help To Grow From 2 Employees To 22
Greylock Federal Credit Union
Many people dream of starting their own business. Charliston Santos brought his dream to the Berkshires of Western Massachusetts. But to make his dream a reality, Charliston needed a financial partner. Here, Charliston shares his story of how finding Greylock Federal Credit Union was key to his success. I own C & A Cleaning Services. […]
Expertise Adds Confidence To A Last-Minute Decision
When GreenState member Jill reached out with a last-minute decision to invest in a certificate of deposit and an investor money market, Zac didn’t just process the request — he turned it into an opportunity to build clarity and confidence. Taking the time to understand Jill’s goals, Zac walked through every detail of the investment […]
Service That Builds Trust And Friendship
When Ric reached out to review his loans, he expected a straightforward financial conversation. What he experienced instead was the kind of personalized care that defines GreenState Credit Union. Simon took the time to walk Ric through his payment options for two existing loans, patiently explaining how each choice would impact his budget and future […]
Entrepreneurship And Enchiladas
Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]
Cowboy Pools Helps Everybody Cool Off
When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Cumberland County FCU Announces New Hire and Multiple Promotions
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Baker Market Update – Week in Review: January 31, 2025
INOVA Federal Donates $510 To Church Community Services
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Elan Charitable Giving Program Surpasses $2 Million in Donations
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Abbey Investment Services, LLC purchases Thein Financial, LLC
Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration
Baker Market Update – Week in Review: January 24, 2025
eDOC Innovations Grows with Fourteen New Clients in Q1
UMassFive Announces New Board Member Peter Rosskothen
Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary
For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)
Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin
Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience
IDB Global Federal Credit Union Selects Jennifer Vinciguerra as Chief Human Resource Officer
Craig Money Joins NASCUS Staff
BCU, AVIARYAI PARTNER TO REVOLUTIONIZE MEMBER SERVICES THROUGH AI FOLLOWING HURRICANE RELIEF OUTREACH
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Cumberland County FCU Announces New Hire and Multiple Promotions
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Baker Market Update – Week in Review: January 31, 2025
INOVA Federal Donates $510 To Church Community Services
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Elan Charitable Giving Program Surpasses $2 Million in Donations
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Abbey Investment Services, LLC purchases Thein Financial, LLC
Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration
Baker Market Update – Week in Review: January 24, 2025
eDOC Innovations Grows with Fourteen New Clients in Q1
UMassFive Announces New Board Member Peter Rosskothen
Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary
For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)
Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin
Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience
IDB Global Federal Credit Union Selects Jennifer Vinciguerra as Chief Human Resource Officer
Craig Money Joins NASCUS Staff
BCU, AVIARYAI PARTNER TO REVOLUTIONIZE MEMBER SERVICES THROUGH AI FOLLOWING HURRICANE RELIEF OUTREACH
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program