The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
Why I Love Securityplus FCU
I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Cumberland County FCU Announces New Hire and Multiple Promotions
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Baker Market Update – Week in Review: January 31, 2025
INOVA Federal Donates $510 To Church Community Services
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Elan Charitable Giving Program Surpasses $2 Million in Donations
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Abbey Investment Services, LLC purchases Thein Financial, LLC
Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration
Baker Market Update – Week in Review: January 24, 2025
eDOC Innovations Grows with Fourteen New Clients in Q1
UMassFive Announces New Board Member Peter Rosskothen
Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary
For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)
Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin
Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience
IDB Global Federal Credit Union Selects Jennifer Vinciguerra as Chief Human Resource Officer
Craig Money Joins NASCUS Staff
BCU, AVIARYAI PARTNER TO REVOLUTIONIZE MEMBER SERVICES THROUGH AI FOLLOWING HURRICANE RELIEF OUTREACH
United Federal Credit Union to Offer Down Payment Assistance to Mortgage Borrowers in agreement with the Arkansas Development Finance Authority
USSFCU Welcomes Don DiMatteo as Chief Lending Officer
CUNA Strategic Services Aligns With Wipfli to Provide Access to Top C-Suite Talent and Streamline Loan Reviews
Chartway Announces Promotions of Dana Brock, Kelsey Jones and Jace White
GTE Financial Celebrates 90 Years of Service in the Tampa Bay Community
Cumberland County FCU Announces New Hire and Multiple Promotions
Unitus Community Credit Union Announces Partnership with The Wetlands Conservancy
Eltropy to demonstrate practical applications of generative AI for credit unions at GAC 2025
Baker Market Update – Week in Review: January 31, 2025
INOVA Federal Donates $510 To Church Community Services
Corporate One Presents CU Forward: Sharing Knowledge, Shaping Success on February 26, 2025
Sparrow and CUNA Strategic Services Unite to Empower Gen Z & Millennial Financial Futures
Advia Credit Union Exceeds $1 Million in 2024 Giving Across Michigan, Wisconsin, and Illinois
Meridia Community Credit Union Signs New and Renewal Agreements with Synergent
Elan Charitable Giving Program Surpasses $2 Million in Donations
Pasadena Federal Credit Union Selects Hector Martin as Chief Strategy Officer (CSO)
Education Foundation for California Schools Announces Grant Recipients for 2024 Applicants
Quavo Unveils Winners of Inaugural Trust in Banking Awards
Abbey Investment Services, LLC purchases Thein Financial, LLC
Redwood Credit Union Commemorates 75th Anniversary with Yearlong Celebration
Baker Market Update – Week in Review: January 24, 2025
eDOC Innovations Grows with Fourteen New Clients in Q1
UMassFive Announces New Board Member Peter Rosskothen
Chartway Opens New Branch in Virginia Beach, Celebrates Milestone Anniversary
For Immediate Release: First Alliance Credit Union Selects Jake Dorsch as Chief Financial Officer (CFO)
Truliant Continues Upstate S.C. Expansion with New Branch in Mauldin
Post Office Employees’ Credit Union (POECU) Partners with Sharetec to Streamline Operations & Improve the Member Experience
IDB Global Federal Credit Union Selects Jennifer Vinciguerra as Chief Human Resource Officer
Craig Money Joins NASCUS Staff
BCU, AVIARYAI PARTNER TO REVOLUTIONIZE MEMBER SERVICES THROUGH AI FOLLOWING HURRICANE RELIEF OUTREACH
Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union
Baker Market Update – Week in Review: January 30, 2026
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Vizo Financial’s February 2026 Education Calendar
Coastal Credit Union Surpasses $6 Billion in Assets
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program