The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Heat Restored Before Winter Set In.
Heritage Financial Credit Union
A member lost her husband last year, and without his additional income, her monthly budget became tighter than ever. While she was managing to get by, she was burdened with credit card debt from funeral expenses and prior purchases, along with high month‑to‑month interest. She was able to cover her bills each month, but there […]
Guidance That Turned Rent Into Ownership
Suncoast Credit Union
As immigrants from Haiti, members M and E were renting an apartment that was significantly overpriced. They both had jobs and wanted to own a home, so they came to Suncoast and applied for a mortgage. Unfortunately, they did not qualify due to income limitations and a lack of credit. Neither M nor E had […]
From Uncertainty To Joy On Four Wheels
Empower Federal Credit Union
I helped a member about four months ago who came in explaining that she needed a vehicle to get to and from work but had a zero credit score. As a first-time auto borrower, she had no idea what to do or what to look for, so she came to see us. Because she had […]
From Produce Aisle To Business Owner
FirstLight Federal Credit Union
The member was a long-time employee at a local produce market in Bonifay, Holmes County, Florida, where they worked for more than 20 years and built deep industry knowledge along with a long-held dream of owning their own market. When the member decided to pursue that goal, the primary barrier was access to startup capital […]
From Maxed Out To Moving Forward
A 49-year-old single parent was struggling to make ends meet after overtime hours at work were eliminated, significantly reducing household income. As a result, credit cards became maxed out, and only minimum payments could be made. One credit card ultimately charged off because the required payment was no longer affordable. When the member reached out […]
Finding Stability After Setbacks
Connections Credit Union
A non-member came into the branch after being referred by an existing member, looking for help with an unsecured loan to pay off collections and back taxes. They shared that they were struggling to keep up with multiple payments while still covering basic living expenses. The financial strain began after an unexpected major surgery that […]
Quavo Named Winner of the 2026 CreditUnions.com Innovation Series Fraud Prevention and Resolution Category
For Immediate Release – Peake Federal Credit Union Appoints Stacie Sloan as President/CEO
Vizo Financial’s April 2026 Education Calendar
CreditUnions.com Wraps Up The 2026 Innovation Series
LAFCU to host free Shred Day event April 25
36 Innovators, One Transformative Program: Introducing the 2026 CUES Emerge Cohort
2026 ALM First Financial Institute Wraps Up with Insightful Key Takeaways after 3-Days of Learning
Sound Credit Union Welcomes Jamie Mullenix as SVP/Chief People and Culture Office
Day 1 of ALM First Financial Institute Kicks Off with Economic Overview, Depository Trends & Timely Insights
For Immediate Release – Securityplus Federal Credit Union Elevates Strategy and Lending Leadership with Key Executive Moves
Orsa Credit Union Selects Appli to Modernize Digital Member Experience
University of Lending: Strengthening Credit Union Lending from the Inside Out
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
Women make up 60% of the workforce at 3Rivers Federal Credit Union
ACUMA Recognized with Great Benefits Award from Mployer
LAFCU promotes longtime employee Kim Hengsbach to assistant collections manager
ACUMA Welcomes Three New Board Members
eDOC Innovations and Advanced Fraud Solutions Partner to Bring Deposit Fraud Intelligence to Credit Union Check Imaging
Indiana Members Credit Union Celebrates Bottleworks Headquarters Grand Opening and 70th Anniversary
Maine Credit Unions Expand Financial Education with New Curriculum Focused on Protecting Assets and Preventing Fraud
LGE Community Credit Union honored with MemberXP Best of the Best Award
Illinois Credit Union League Announces New Young Professional Associate Director Position
FMSI and Appli Partner to Help Credit Union Branches Drive Member Revenue
Alogent’s FASTdocs Earns Finalist Spot in CreditUnions.com’s 2026 Innovation Series for Employee Enablement
Vizo Financial Named 2026 Gallup Exceptional Workplace Award Winner for Fourth Consecutive Year
EECU Sponsors Clovis Unified’s Latino Student Success Conference
Suntell launches AI-powered SpreadIQ™ to accelerate tax return analysis and underwriting workflows
Quavo Named Winner of the 2026 CreditUnions.com Innovation Series Fraud Prevention and Resolution Category
For Immediate Release – Peake Federal Credit Union Appoints Stacie Sloan as President/CEO
Vizo Financial’s April 2026 Education Calendar
CreditUnions.com Wraps Up The 2026 Innovation Series
LAFCU to host free Shred Day event April 25
36 Innovators, One Transformative Program: Introducing the 2026 CUES Emerge Cohort
2026 ALM First Financial Institute Wraps Up with Insightful Key Takeaways after 3-Days of Learning
Sound Credit Union Welcomes Jamie Mullenix as SVP/Chief People and Culture Office
Day 1 of ALM First Financial Institute Kicks Off with Economic Overview, Depository Trends & Timely Insights
For Immediate Release – Securityplus Federal Credit Union Elevates Strategy and Lending Leadership with Key Executive Moves
Orsa Credit Union Selects Appli to Modernize Digital Member Experience
University of Lending: Strengthening Credit Union Lending from the Inside Out
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
Women make up 60% of the workforce at 3Rivers Federal Credit Union
ACUMA Recognized with Great Benefits Award from Mployer
LAFCU promotes longtime employee Kim Hengsbach to assistant collections manager
ACUMA Welcomes Three New Board Members
eDOC Innovations and Advanced Fraud Solutions Partner to Bring Deposit Fraud Intelligence to Credit Union Check Imaging
Indiana Members Credit Union Celebrates Bottleworks Headquarters Grand Opening and 70th Anniversary
Maine Credit Unions Expand Financial Education with New Curriculum Focused on Protecting Assets and Preventing Fraud
LGE Community Credit Union honored with MemberXP Best of the Best Award
Illinois Credit Union League Announces New Young Professional Associate Director Position
FMSI and Appli Partner to Help Credit Union Branches Drive Member Revenue
Alogent’s FASTdocs Earns Finalist Spot in CreditUnions.com’s 2026 Innovation Series for Employee Enablement
Vizo Financial Named 2026 Gallup Exceptional Workplace Award Winner for Fourth Consecutive Year
EECU Sponsors Clovis Unified’s Latino Student Success Conference
Suntell launches AI-powered SpreadIQ™ to accelerate tax return analysis and underwriting workflows
Callahan Welcomes Joshua R. Polanin And Jason Ross To The Team
Baker Market Update – Week in Review: April 17, 2026
EECU Sponsors Regional School Safety Symposium
ALM First Launches Inaugural Loan Fund for Credit Unions
Victory Bank Selects AccuAccount to Streamline Loan Imaging, Exception Tracking, and Audit Readiness
LAFCU promotes Jamie Jones to contact center branch manager