A member came to me with a very low credit score and limited income. Her mother had passed away the previous year, and she was still living at her mother’s residence. The member needed help navigating the probate process and was able to gather everything required from probate before coming back to complete the loan […]

A devoted couple, long-standing members of our credit union since 2016, found themselves in a difficult financial situation as they worked to support their daughter through college while managing a mortgage and multiple auto loans. Both the husband and wife were working tirelessly to assist their daughter by covering tuition fees that were charged to […]

Lifestyle and accessibility needs brought long-time members to the credit union to discuss home lending options. After deciding to sell their home and move in with their daughter, they were looking for ways to make the process as smooth and worthwhile as possible. Our loan officers were able to assist them with a HELOC so […]

An out-of-state member was laid off from work and was struggling to make loan payments with the limited income he was receiving through unemployment. We were able to help by offering a no-cost skip payment on one loan and filing a debt protection claim on the other loan. Because the unsecured loan had debt protection, […]

A 64-year-old member of ours who lost her husband to a sudden heart attack about a year and a half ago called recently to ask for help. Since the loss of her husband, she has had to make significant changes to her budget and spending and wanted to see if there was any way to […]

Early last spring, a member reached out to us in need of a new furnace for her home. During the application process, she mentioned that her credit was not in great shape, which prompted a conversation. She explained that she had lost her husband a few years ago and that prior to his passing, they […]