The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
Paycheck Program Eases Shutdown Fears
Navy Federal Credit Union
This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]
“Mr. Mayor” Finds His Way Home
Navy Federal Credit Union
When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]
Nobody Else Came But Her
Navy Federal Credit Union
Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]
Every Moment Matters — And These Belong To Blue
After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]
Five Generations, One Credit Union
Signet Federal Credit Union
It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]
First U.S. Community Credit Union Selects Tyler Welch as Chief Financial Officer (CFO)
Baker Market Update – Week in Review: October 18, 2024
SchoolsFirst Federal Credit Union Celebrates International Credit Union Day
Making an Impact on International Credit Union Day, Elan donates $45,000 on behalf of credit union partners
NorState Federal Credit Union Signs Renewal Agreement with Synergent
Corporate Central’s Michael Baumann Earns Prestigious CCUIP Designation
Alogent and CheckAlt Partner to Deliver Complete Receivables Solution for Financial Institutions
Illinois Credit Union League Celebrates Community Spirit & Excellence at 94th Annual Convention
Coastal Credit Union Foundation Grants Nearing $1 Million for 2024
SchoolsFirst Federal Credit Union Opens New Branch Location on Cal Poly Pomona Campus
Noble Credit Union Partners with Arkatechture to Enhance Data Analytics and Drive Member Engagement
Eltropy Named Finalist for AI Innovation in 2024 Credit Union Times Luminaries Awards
Indiana Members Foundation Charity Golf Outing Benefitting Evansville Vanderburgh School Corporation Foundation Raises Over $30,000
UMassFive Celebrates International Credit Union Day and 50,000-Member Milestone
United Federal Credit Union Promotes Jacob Alexander to Senior Relationship Development Manager in Indiana
Mastering Credit Dispute Management: Adapting to Modern Influences
Texas State University Student Wins Cruise by Using Greater Texas|Aggieland Card
Truliant Names Troutman Chief Operating Officer
Chartway Hosts Members and Community Partners at Sunset Branch to Celebrate its Sixth Juntos Avanzamos Designated Branch, First in Southern Utah
Unitus Community Credit Union Celebrates International Credit Union Day with World Foundation for Credit Unions
Unitus Community Credit Union Awarded the John Pembroke “Catalyst for Change” Award
Velera’s TriVerity Appoints David Knowles as President
Baker Market Update – Week in Review: October 04, 2024
Tower Federal Credit Union’s Brand Refresh Wins Four Awards from the Marketing Association of Credit Unions (MAC), Brings Award Count for Rebrand Campaign to Seven
SHANECE ROBINSON NAMED 2024 CUES EMERGE WINNER
Sharetec Introduces Reimagined & Enhanced Mobile Banking Experience: Sharetec On-the-Go Mobile
CUSO’s CU-Save Program Delivers Major Cost Savings for Credit Unions
UMassFive Hosting Winter Coat and Cold-Weather Clothing Drive
United Federal Credit Union Names New Mortgage Advisor in Carson City
Sharetec Expands Partnership with Larky to Provide nudge® Push Notification Platform to All Clients
First U.S. Community Credit Union Selects Tyler Welch as Chief Financial Officer (CFO)
Baker Market Update – Week in Review: October 18, 2024
SchoolsFirst Federal Credit Union Celebrates International Credit Union Day
Making an Impact on International Credit Union Day, Elan donates $45,000 on behalf of credit union partners
NorState Federal Credit Union Signs Renewal Agreement with Synergent
Corporate Central’s Michael Baumann Earns Prestigious CCUIP Designation
Alogent and CheckAlt Partner to Deliver Complete Receivables Solution for Financial Institutions
Illinois Credit Union League Celebrates Community Spirit & Excellence at 94th Annual Convention
Coastal Credit Union Foundation Grants Nearing $1 Million for 2024
SchoolsFirst Federal Credit Union Opens New Branch Location on Cal Poly Pomona Campus
Noble Credit Union Partners with Arkatechture to Enhance Data Analytics and Drive Member Engagement
Eltropy Named Finalist for AI Innovation in 2024 Credit Union Times Luminaries Awards
Indiana Members Foundation Charity Golf Outing Benefitting Evansville Vanderburgh School Corporation Foundation Raises Over $30,000
UMassFive Celebrates International Credit Union Day and 50,000-Member Milestone
United Federal Credit Union Promotes Jacob Alexander to Senior Relationship Development Manager in Indiana
Mastering Credit Dispute Management: Adapting to Modern Influences
Texas State University Student Wins Cruise by Using Greater Texas|Aggieland Card
Truliant Names Troutman Chief Operating Officer
Chartway Hosts Members and Community Partners at Sunset Branch to Celebrate its Sixth Juntos Avanzamos Designated Branch, First in Southern Utah
Unitus Community Credit Union Celebrates International Credit Union Day with World Foundation for Credit Unions
Unitus Community Credit Union Awarded the John Pembroke “Catalyst for Change” Award
Velera’s TriVerity Appoints David Knowles as President
Baker Market Update – Week in Review: October 04, 2024
Tower Federal Credit Union’s Brand Refresh Wins Four Awards from the Marketing Association of Credit Unions (MAC), Brings Award Count for Rebrand Campaign to Seven
SHANECE ROBINSON NAMED 2024 CUES EMERGE WINNER
Sharetec Introduces Reimagined & Enhanced Mobile Banking Experience: Sharetec On-the-Go Mobile
CUSO’s CU-Save Program Delivers Major Cost Savings for Credit Unions
UMassFive Hosting Winter Coat and Cold-Weather Clothing Drive
United Federal Credit Union Names New Mortgage Advisor in Carson City
Sharetec Expands Partnership with Larky to Provide nudge® Push Notification Platform to All Clients
Corporate Central Welcomes Nikkita Martino as Relationship Development Manager
Corporate One Federal Credit Union Returns $13.6 Million to Members in 2025
Baker Market Update – Week in Review: January 9, 2026
Altamaha Federal Credit Union Enters New Technology Partnership with Synergent
DUGOOD CREDIT UNION SPOTLIGHTS EMPLOYEE PROMOTIONS
The Next Generation of CU Leaders Takes Shape as Applications Open for CUES Emerge 2026