The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Clothes And Kindness For A Member In Need

Affinity Plus Federal Credit Union

When Sarah walked into the Winona branch to open a new account, no one expected how much her visit would impact the day. She didn’t have proof of address, so after chatting with Neelie, she headed to the Winona State Housing office and returned shortly after. While waiting, staff overheard Sarah on the phone with […]

A Person, Not A Checklist

Affinity Plus Federal Credit Union

Anissa Keyes Powell founded Arubah Emotional Health Services to provide culturally responsive care for marginalized communities, integrating therapy and indigenous healing and expanding through partnerships to deliver mental health support where it’s needed most. Anissa’s entrepreneurial spirit also led her to purchase and renovate the Northside Epicenter, a 20,000-square-foot historic building that now houses 14 […]

Out-Of-This-World Member Service

Affinity Plus Federal Credit Union

Vanessa’s journey to increasing her credit score in two months started with a phone call about outer space. More specifically, a phone call about Affinity Plus employees in Bemidji potentially taking a celebratory outing to the Headwaters Science Center’s Starlab, a portable planetarium that gives a front-row seat to the stars. Vanessa works at the […]

A Single Mother Achieves Her Dream Of Homeownership

Commodore Perry Federal Credit Union

A single mother came to Commodore Perry FCU overwhelmed and discouraged. With her children’s father incarcerated, she was juggling two jobs, falling behind on rent, frequently overdrawing her account, and unable to break the cycle of paycheck-to-paycheck living. Even so, she maintained an auto loan and direct deposit with us, and when she needed a […]

Stopping Foreclosure In Its Tracks. No Cartwheels Required.

Brewster Federal Credit Union

In mid-October, a member contacted me about a loan to purchase his aunt’s house. His aunt asked him if he wanted to buy her house from her for $6,000.00, based on a tax foreclosure sale that would be taking place on Oct. 31, 2025. If he paid the $6,000.00 owed in back taxes, that would […]

Quick Thinking And Sound Systems Prevent Heartbreak

Logix Federal Credit Union

A member of Logix was in the process of buying their first home. They were excited that their hard work of saving and preparing was finally paying off. They received instructions by email from an escrow company on where to send their down payment and closing funds. To their shock, they were notified by our […]

Making A Difference

SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Technology

Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation

Eltropy, the leading conversations platform for community financial institutions (CFIs), showcased its innovative safe AI technology at VentureTech 2024, held ...
Technology

Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience

Advia Credit Union, serving nearly 200,000 members across Michigan, Wisconsin, and Illinois, is excited to share that it now offers ...
Investments

Cetera Welcomes Eglin Federal Credit Union

Florida -based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment ...
Making A Difference

Horizon Helps Build a Better Future With $10,000 Donation

SPOKANE VALLEY, WA, November 4, 2024 – Horizon Credit Union helped secure the future of local families by awarding $10,000 ...
Personnel Promotions

GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams

GTE Financial is excited to announce the promotions of two key leaders within its Talent Organization. Josh Lansing has been ...
Making A Difference

Coastal Credit Union Collecting Toys for Tots

Coastal Credit Union has partnered with iHeart Radio and the United States Marine Corps to sponsor this year’s Toys for ...
Strategic Partnerships

Six Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Services

As part of its ongoing efforts to help more credit union members with homeownership, myCUmortgage is excited to announce six ...
Marketing

LGE Community Credit Union wins two Marketing Association of Credit Unions awards

LGE Community Credit Union is proud to announce that it has been recognized with two awards from the Marketing Association ...
Charity Events

INTRODUCING TRIUNITY FOUNDATION: HELPING ELIMINATE DEBT FOR THOSE FACING TERMINAL ILLNESSES

St. Cloud Financial Credit Union is proud to announce the launch of TriUnity Foundation, a groundbreaking foundation in the credit ...
Personnel Promotions

United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan

United Federal Credit Union (United) has promoted Natalie Polaskey to Senior Relationship Development Manager in Michigan. Polaskey is based at ...
Making A Difference

SchoolsFirst Federal Credit Union Recognizes Los Angeles County Teachers and Classified Employees of the Year

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, hosted ...
Making A Difference

SECU’s Annual Statewide Toy Drive is Happening Now

State Employees’ Credit Union (SECU) is excited to announce that its third annual statewide Toy Drive is officially underway and ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 8, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
New Product Releases

Seattle Credit Union Receives $900 Thousand In CDFI Funding To Support Their ITIN Affordable Housing Mortgage Product

SEATTLE, WA—Seattle Credit Union received $900 thousand in CDFI (Community Development Financial Institution) funding to support the development of their 30-year fixed below market rate ...
Strategic Partnerships

eDOC Adds Seven New In-House Imaging Clients through Strategic Partnerships

eDOC added seven new in-house imaging clients in 2024 driven by its strong relationships with key network partners and reflecting ...
Technology

LAFCU earns national recognition as finalist for Credit Union Times Luminaries Award

LANSING, MI – LAFCU has been named a finalist for the Credit Union Times Luminaries Award in the category of Innovation in Tech – AI/Cybersecurity/Mobile ...
Other

CUES Welcomes New Leader to Help Elevate Industry Partnerships

CUES is pleased to announce a new leadership position that will play a critical role in establishing and cultivating supplier ...
Charity Events

GTE Financial Proudly Awards $5,000 Grant to Tampa Bay Kayak Anglers at Tampa Bay Lightning’s Noche Latina Night

GTE Financial is proud to announce the awarding of a $5,000 grant to Tampa Bay Kayak Anglers (TBKA) during the ...
Making A Difference

Students Practice Real-World Financial Skills at Reality Fair Hosted by UMassFive and the MassHire Franklin Hampshire Workforce Board

UMassFive College Federal Credit Union and MassHire Franklin Hampshire Workforce Board (MFHWB) recently partnered to hold a Reality Fair for ...
Making A Difference

Clearview President & CEO Lisa Florian Honored with C-Suite Award for Leadership Excellence

Lisa Florian, President & CEO of Clearview Federal Credit Union, was honored with a Pittsburgh Business Times C-Suite Award for ...
Industry Analysis & Trends

Advia Credit Union Named Best Credit Union and Best Investments; Wisconsin & Illinois

Advia Credit Union is proud to announce its recognition as a Community Favorite in the categories of Best Credit Union ...
Personnel Promotions

Corporate One Federal Credit Union Promotes Regina Lewie to Senior VP and Chief Risk Officer

FOR IMMEDIATE RELEASE November 7, 2024 Corporate One Contact Adam Gibbs 614-581-5715 agibbs@corporateone.coop Corporate One Federal Credit Union Promotes Regina ...
Making A Difference

EECU Helps Victims of Hurricanes and Wildfires

EECU is helping its members who were impacted by recent hurricanes and wildfires by offering financial support through its disaster ...
Making A Difference

Lucy Daniels Center Receives $750,000 Grant for Youth Mental Health Facility and Resource Center

SECU Foundation has awarded a $750,000 challenge grant to Lucy Daniels Center (LDC) for the construction of a youth mental ...
Other

myCUmortgage Recognizes Partner Credit Unions for Trailblazing the Mortgage Frontier

Celebrating the best of the best in credit union mortgage lending, myCUmortgage recognized 17 winners during the 19th Annual myCUmortgage ...
Personnel Promotions

Trent Hudson Joins Chartway Credit Union as Senior Vice President of Finance

Chartway is pleased to announce that Trent Hudson has joined the credit union as its new senior vice president of ...
Operations & HR

Corporate Central Welcomes Chelsea Menge as Relationship Development Manager

Corporate Central is excited to announce the addition of Chelsea Menge as Relationship Development Manager. In this vital role, Menge ...
Making A Difference

Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit

In partnership with Federal Home Loan Bank of Des Moines, Business Impact Northwest will receive $100,000 in grant funds
Charity Events

Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day

On October 17, Redwood Credit Union (RCU) joined credit unions around the world in celebrating International Credit Union (ICU) Day, ...
Making A Difference

SchoolsFirst Federal Credit Union Announces Application Timeline for Member Education Award Scholarships

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Technology

Eltropy Showcases AI-Driven Solutions at VentureTech 2024, Celebrates Industry Innovation

Eltropy, the leading conversations platform for community financial institutions (CFIs), showcased its innovative safe AI technology at VentureTech 2024, held ...
Technology

Advia Credit Union Launches Instant Payments with FedNow® and RTP, Enhancing Member Experience

Advia Credit Union, serving nearly 200,000 members across Michigan, Wisconsin, and Illinois, is excited to share that it now offers ...
Investments

Cetera Welcomes Eglin Federal Credit Union

Florida -based credit union with 70-year track record to collaborate with Cetera Financial Institutions to grow and deliver member-focused investment ...
Making A Difference

Horizon Helps Build a Better Future With $10,000 Donation

SPOKANE VALLEY, WA, November 4, 2024 – Horizon Credit Union helped secure the future of local families by awarding $10,000 ...
Personnel Promotions

GTE Financial Announces Key Promotions in Talent Development and Talent Administration Teams

GTE Financial is excited to announce the promotions of two key leaders within its Talent Organization. Josh Lansing has been ...
Making A Difference

Coastal Credit Union Collecting Toys for Tots

Coastal Credit Union has partnered with iHeart Radio and the United States Marine Corps to sponsor this year’s Toys for ...
Strategic Partnerships

Six Credit Unions Partner with myCUmortgage for Comprehensive Home Loan Services

As part of its ongoing efforts to help more credit union members with homeownership, myCUmortgage is excited to announce six ...
Marketing

LGE Community Credit Union wins two Marketing Association of Credit Unions awards

LGE Community Credit Union is proud to announce that it has been recognized with two awards from the Marketing Association ...
Charity Events

INTRODUCING TRIUNITY FOUNDATION: HELPING ELIMINATE DEBT FOR THOSE FACING TERMINAL ILLNESSES

St. Cloud Financial Credit Union is proud to announce the launch of TriUnity Foundation, a groundbreaking foundation in the credit ...
Personnel Promotions

United Federal Credit Union Promotes Natalie Polaskey to Senior Relationship Development Manager in Michigan

United Federal Credit Union (United) has promoted Natalie Polaskey to Senior Relationship Development Manager in Michigan. Polaskey is based at ...
Making A Difference

SchoolsFirst Federal Credit Union Recognizes Los Angeles County Teachers and Classified Employees of the Year

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, hosted ...
Making A Difference

SECU’s Annual Statewide Toy Drive is Happening Now

State Employees’ Credit Union (SECU) is excited to announce that its third annual statewide Toy Drive is officially underway and ...
Industry Analysis & Trends

Baker Market Update – Week in Review: November 8, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
New Product Releases

Seattle Credit Union Receives $900 Thousand In CDFI Funding To Support Their ITIN Affordable Housing Mortgage Product

SEATTLE, WA—Seattle Credit Union received $900 thousand in CDFI (Community Development Financial Institution) funding to support the development of their 30-year fixed below market rate ...
Strategic Partnerships

eDOC Adds Seven New In-House Imaging Clients through Strategic Partnerships

eDOC added seven new in-house imaging clients in 2024 driven by its strong relationships with key network partners and reflecting ...
Technology

LAFCU earns national recognition as finalist for Credit Union Times Luminaries Award

LANSING, MI – LAFCU has been named a finalist for the Credit Union Times Luminaries Award in the category of Innovation in Tech – AI/Cybersecurity/Mobile ...
Other

CUES Welcomes New Leader to Help Elevate Industry Partnerships

CUES is pleased to announce a new leadership position that will play a critical role in establishing and cultivating supplier ...
Charity Events

GTE Financial Proudly Awards $5,000 Grant to Tampa Bay Kayak Anglers at Tampa Bay Lightning’s Noche Latina Night

GTE Financial is proud to announce the awarding of a $5,000 grant to Tampa Bay Kayak Anglers (TBKA) during the ...
Making A Difference

Students Practice Real-World Financial Skills at Reality Fair Hosted by UMassFive and the MassHire Franklin Hampshire Workforce Board

UMassFive College Federal Credit Union and MassHire Franklin Hampshire Workforce Board (MFHWB) recently partnered to hold a Reality Fair for ...
Making A Difference

Clearview President & CEO Lisa Florian Honored with C-Suite Award for Leadership Excellence

Lisa Florian, President & CEO of Clearview Federal Credit Union, was honored with a Pittsburgh Business Times C-Suite Award for ...
Industry Analysis & Trends

Advia Credit Union Named Best Credit Union and Best Investments; Wisconsin & Illinois

Advia Credit Union is proud to announce its recognition as a Community Favorite in the categories of Best Credit Union ...
Personnel Promotions

Corporate One Federal Credit Union Promotes Regina Lewie to Senior VP and Chief Risk Officer

FOR IMMEDIATE RELEASE November 7, 2024 Corporate One Contact Adam Gibbs 614-581-5715 agibbs@corporateone.coop Corporate One Federal Credit Union Promotes Regina ...
Making A Difference

EECU Helps Victims of Hurricanes and Wildfires

EECU is helping its members who were impacted by recent hurricanes and wildfires by offering financial support through its disaster ...
Making A Difference

Lucy Daniels Center Receives $750,000 Grant for Youth Mental Health Facility and Resource Center

SECU Foundation has awarded a $750,000 challenge grant to Lucy Daniels Center (LDC) for the construction of a youth mental ...
Other

myCUmortgage Recognizes Partner Credit Unions for Trailblazing the Mortgage Frontier

Celebrating the best of the best in credit union mortgage lending, myCUmortgage recognized 17 winners during the 19th Annual myCUmortgage ...
Personnel Promotions

Trent Hudson Joins Chartway Credit Union as Senior Vice President of Finance

Chartway is pleased to announce that Trent Hudson has joined the credit union as its new senior vice president of ...
Operations & HR

Corporate Central Welcomes Chelsea Menge as Relationship Development Manager

Corporate Central is excited to announce the addition of Chelsea Menge as Relationship Development Manager. In this vital role, Menge ...
Making A Difference

Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit

In partnership with Federal Home Loan Bank of Des Moines, Business Impact Northwest will receive $100,000 in grant funds
Charity Events

Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day

On October 17, Redwood Credit Union (RCU) joined credit unions around the world in celebrating International Credit Union (ICU) Day, ...

Wings Credit Union Signs with Corelation, Selecting KeyStone to Elevate Its Future

Wings Credit Union has signed with Corelation, confirming their decision to select the KeyStone core to power what is a newly combined cooperative following a ...

FI Connect Expands with Home Improvement Lending Channel, Helping Credit Unions Access New Home Renovation Loan Opportunities

Origence, the leading credit union lending technology company in the U.S., announced that its subsidiary, FI Connect, has expanded its embedded financing program to include ...

Callahan & Gallup Welcome Two Credit Unions To The Member Engagement And Financial Wellbeing Consortium

Callahan & Associates, a recognized leader in performance measurement, leadership development, strategic advisory and community development for credit unions, and Gallup, a global analytics and ...

QuantyPhi Welcomes Max Bade as ALM & CECL Analyst

QuantyPhi, a wholly owned CUSO of Corporate Central, is pleased to welcome Max Bade as ALM & CECL Analyst as the organization continues expanding its ...

LAFCU, Quality Dairy partner for third annual Paczki Palooza to benefit local charities

LANSING, Mich. — LAFCU partnered with Quality Dairy for the third consecutive year as co-sponsor of Pączki Palooza, the popular pączki eating contest held Feb. ...

EECU Celebrates Fresno Unified Excellence in Education Honorees

FRESNO, Calif. (Feb. 20, 2026) – Educational Employees Credit Union (EECU) proudly sponsored the Fresno Unified School District’s annual Excellence in Education awards ceremony, an ...
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