The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Protecting A Member In The Right Moment
Affinity Plus Federal Credit Union
When our member Steve came into the branch looking serious, member consultant Marisol started asking questions. He said he needed to take out $12,000 from a few different accounts because his daughter called him from jail and needed money to be paid to an attorney. Marisol asked if he spoke to his daughter, he said […]
A Cherished Presence And Notable Absence
Digital Federal Credit Union
In today’s fast-paced world, genuine human connections often feel rare. Yet, at DCU, the story of Larry and Duda is a powerful reminder that establishing relationships make a difference. Larry has been visiting one branch for years, long enough that his presence has become a cherished routine. He could easily be helped by anyone, yet […]
Finding The “Yes” In A Complex Car Deal
A member reached out to RCU Auto Services with questions regarding a complicated trade-in and private party purchase he wanted to complete. It involved trading in his current vehicle, which was underwater, while purchasing his brother-in-law’s car at the same time. Due to the complexity of the request, I knew I had to team up […]
The Power Of Priorities And Pressing Pause
I had the privilege of working with a Redwood Credit Union member, Linda, during a recent financial coaching appointment. She sought support in creating a budget to achieve her dream of homeownership while also planning for a comfortable retirement. My goal was to provide her with practical strategies and insights to help her balance these […]
A Business Member’s Journey From Struggle To Strategy
Being a Business Development Officer, I have the pleasure and opportunity to develop impactful relationships, create strategic partnerships, and help provide access to solution-based products and services to our business members and community. I reach out to new business members via a thank you email to ensure they have a resource for any immediate or […]
A Team That Said “Yes” — And Made It Happen.
When Luis and Marisol walked into our community homeownership workshop, they were carrying more than questions — they were carrying urgency. Their lease wasn’t being renewed, their move-out date was approaching fast, and they were expecting their first child any day. The mix of excitement and fear was unmistakable. After the workshop, our homeownership counselor […]
Seattle Credit Union Receives $900 Thousand In CDFI Funding To Support Their ITIN Affordable Housing Mortgage Product
SEATTLE, WA—Seattle Credit Union received $900 thousand in CDFI (Community Development Financial Institution) funding to support the development of their 30-year fixed below market rate ...
eDOC Adds Seven New In-House Imaging Clients through Strategic Partnerships
eDOC added seven new in-house imaging clients in 2024 driven by its strong relationships with key network partners and reflecting ...
LAFCU earns national recognition as finalist for Credit Union Times Luminaries Award
LANSING, MI – LAFCU has been named a finalist for the Credit Union Times Luminaries Award in the category of Innovation in Tech – AI/Cybersecurity/Mobile ...
CUES Welcomes New Leader to Help Elevate Industry Partnerships
CUES is pleased to announce a new leadership position that will play a critical role in establishing and cultivating supplier ...
GTE Financial Proudly Awards $5,000 Grant to Tampa Bay Kayak Anglers at Tampa Bay Lightning’s Noche Latina Night
GTE Financial is proud to announce the awarding of a $5,000 grant to Tampa Bay Kayak Anglers (TBKA) during the ...
Students Practice Real-World Financial Skills at Reality Fair Hosted by UMassFive and the MassHire Franklin Hampshire Workforce Board
UMassFive College Federal Credit Union and MassHire Franklin Hampshire Workforce Board (MFHWB) recently partnered to hold a Reality Fair for ...
Clearview President & CEO Lisa Florian Honored with C-Suite Award for Leadership Excellence
Lisa Florian, President & CEO of Clearview Federal Credit Union, was honored with a Pittsburgh Business Times C-Suite Award for ...
Advia Credit Union Named Best Credit Union and Best Investments; Wisconsin & Illinois
Advia Credit Union is proud to announce its recognition as a Community Favorite in the categories of Best Credit Union ...
Corporate One Federal Credit Union Promotes Regina Lewie to Senior VP and Chief Risk Officer
FOR IMMEDIATE RELEASE November 7, 2024 Corporate One Contact Adam Gibbs 614-581-5715 agibbs@corporateone.coop Corporate One Federal Credit Union Promotes Regina ...
EECU Helps Victims of Hurricanes and Wildfires
EECU is helping its members who were impacted by recent hurricanes and wildfires by offering financial support through its disaster ...
Lucy Daniels Center Receives $750,000 Grant for Youth Mental Health Facility and Resource Center
SECU Foundation has awarded a $750,000 challenge grant to Lucy Daniels Center (LDC) for the construction of a youth mental ...
myCUmortgage Recognizes Partner Credit Unions for Trailblazing the Mortgage Frontier
Celebrating the best of the best in credit union mortgage lending, myCUmortgage recognized 17 winners during the 19th Annual myCUmortgage ...
Trent Hudson Joins Chartway Credit Union as Senior Vice President of Finance
Chartway is pleased to announce that Trent Hudson has joined the credit union as its new senior vice president of ...
Corporate Central Welcomes Chelsea Menge as Relationship Development Manager
Corporate Central is excited to announce the addition of Chelsea Menge as Relationship Development Manager. In this vital role, Menge ...
Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit
In partnership with Federal Home Loan Bank of Des Moines, Business Impact Northwest will receive $100,000 in grant funds
Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day
On October 17, Redwood Credit Union (RCU) joined credit unions around the world in celebrating International Credit Union (ICU) Day, ...
Chartway Credit Union Recognized for Second Consecutive Year As One of the 50 Most Community-Minded Companies in Hampton Roads
Chartway Credit Union has been named an honoree of The Civic 50 Hampton Roads by VOLUNTEER Hampton Roads and Points ...
SchoolsFirst Federal Credit Union Sponsors Sacramento Republic FC and Sacramento County Office of Education Teachers of the Year and Classified School Employees of the Year Recognition Event
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recently ...
eDOC Expands Mobile RDC Client Base in 2024
eDOC is pleased to announce significant growth in its RDC solution utilization in 2024. This year, 20 new financial institutions ...
Grant Donation on Behalf of TruPartner
TruPartner Credit Union is proud to announce City Gospel Mission as the recipient of a $5,000 Community Partnership Grant. This ...
United Federal Credit Union Names New Mortgage Advisor in Holland
United Federal Credit Union (United) is pleased to announce the appointment of Zulema Roa to Mortgage Advisor in Holland. Roa ...
Chartway Credit Union Welcomes Desai Madrigal as New Associate Director on its Board of Directors
Chartway Credit Union is pleased to announce a new appointment to its board of directors: Desai Madrigal as associate director. ...
Greater Texas|Aggieland Credit Union Sees Quick Acceptance of New Tex-Line Virtual Assistant
In just a couple of months, implementing an AI-based system into its contact center has yielded impressive efficiency gains along ...
Coastal Credit Union Promotes Marin Sawyer to VP of Deposit Operations
Coastal Credit Union has promoted Marin Sawyer to VP of Deposit Operations. In her role, Sawyer will develop and execute ...
County Federal Becomes Mirastar Federal Credit Union
With a new brand, the same team, and commitment to service, Mirastar represents a bright new day for the credit ...
For Immediate Release – Pasadena Federal Credit Union Selects Ozgun Ulupinar as Chief Information Officer (CIO)
Pasadena, CA, October 29, 2024. Pasadena Federal Credit Union proudly announces Ozgun Ulupinar as its new Chief Information Officer (CIO). ...
SECU Foundation Awards $1 Million to SPCA Wake for State’s First Regional Campus for Pets & People
A $1 million challenge grant from SECU Foundation to SPCA of Wake County (SPCA Wake) will help the largest animal ...
SchoolsFirst Federal Credit Union Extends Sponsorship for ‘Future Pathways: Superintendents Unplugged’ Podcast as Season 2 Wraps and Season 3 Recording Begins
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Corporate Central Welcomes Pete Paulson as Senior Vice President/Chief Operating Officer
Corporate Central is pleased to announce that Pete Paulson has joined the team as Senior Vice President/Chief Operating Officer (SVP/COO). ...
eDOC Expands eDOCSignature Footprint with 48 New Clients in 2024
eDOC is proud to announce the addition of 48 new clients to its eDOCSignature e-Sign platform in 2024. The surge ...
Seattle Credit Union Receives $900 Thousand In CDFI Funding To Support Their ITIN Affordable Housing Mortgage Product
SEATTLE, WA—Seattle Credit Union received $900 thousand in CDFI (Community Development Financial Institution) funding to support the development of their 30-year fixed below market rate ...
eDOC Adds Seven New In-House Imaging Clients through Strategic Partnerships
eDOC added seven new in-house imaging clients in 2024 driven by its strong relationships with key network partners and reflecting ...
LAFCU earns national recognition as finalist for Credit Union Times Luminaries Award
LANSING, MI – LAFCU has been named a finalist for the Credit Union Times Luminaries Award in the category of Innovation in Tech – AI/Cybersecurity/Mobile ...
CUES Welcomes New Leader to Help Elevate Industry Partnerships
CUES is pleased to announce a new leadership position that will play a critical role in establishing and cultivating supplier ...
GTE Financial Proudly Awards $5,000 Grant to Tampa Bay Kayak Anglers at Tampa Bay Lightning’s Noche Latina Night
GTE Financial is proud to announce the awarding of a $5,000 grant to Tampa Bay Kayak Anglers (TBKA) during the ...
Students Practice Real-World Financial Skills at Reality Fair Hosted by UMassFive and the MassHire Franklin Hampshire Workforce Board
UMassFive College Federal Credit Union and MassHire Franklin Hampshire Workforce Board (MFHWB) recently partnered to hold a Reality Fair for ...
Clearview President & CEO Lisa Florian Honored with C-Suite Award for Leadership Excellence
Lisa Florian, President & CEO of Clearview Federal Credit Union, was honored with a Pittsburgh Business Times C-Suite Award for ...
Advia Credit Union Named Best Credit Union and Best Investments; Wisconsin & Illinois
Advia Credit Union is proud to announce its recognition as a Community Favorite in the categories of Best Credit Union ...
Corporate One Federal Credit Union Promotes Regina Lewie to Senior VP and Chief Risk Officer
FOR IMMEDIATE RELEASE November 7, 2024 Corporate One Contact Adam Gibbs 614-581-5715 agibbs@corporateone.coop Corporate One Federal Credit Union Promotes Regina ...
EECU Helps Victims of Hurricanes and Wildfires
EECU is helping its members who were impacted by recent hurricanes and wildfires by offering financial support through its disaster ...
Lucy Daniels Center Receives $750,000 Grant for Youth Mental Health Facility and Resource Center
SECU Foundation has awarded a $750,000 challenge grant to Lucy Daniels Center (LDC) for the construction of a youth mental ...
myCUmortgage Recognizes Partner Credit Unions for Trailblazing the Mortgage Frontier
Celebrating the best of the best in credit union mortgage lending, myCUmortgage recognized 17 winners during the 19th Annual myCUmortgage ...
Trent Hudson Joins Chartway Credit Union as Senior Vice President of Finance
Chartway is pleased to announce that Trent Hudson has joined the credit union as its new senior vice president of ...
Corporate Central Welcomes Chelsea Menge as Relationship Development Manager
Corporate Central is excited to announce the addition of Chelsea Menge as Relationship Development Manager. In this vital role, Menge ...
Unitus Community Credit Union Awards Community Impact Grant to Economic Development Nonprofit
In partnership with Federal Home Loan Bank of Des Moines, Business Impact Northwest will receive $100,000 in grant funds
Redwood Credit Union Donates More than $56,000 to Local Nonprofits for International Credit Union Day
On October 17, Redwood Credit Union (RCU) joined credit unions around the world in celebrating International Credit Union (ICU) Day, ...
Chartway Credit Union Recognized for Second Consecutive Year As One of the 50 Most Community-Minded Companies in Hampton Roads
Chartway Credit Union has been named an honoree of The Civic 50 Hampton Roads by VOLUNTEER Hampton Roads and Points ...
SchoolsFirst Federal Credit Union Sponsors Sacramento Republic FC and Sacramento County Office of Education Teachers of the Year and Classified School Employees of the Year Recognition Event
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recently ...
eDOC Expands Mobile RDC Client Base in 2024
eDOC is pleased to announce significant growth in its RDC solution utilization in 2024. This year, 20 new financial institutions ...
Grant Donation on Behalf of TruPartner
TruPartner Credit Union is proud to announce City Gospel Mission as the recipient of a $5,000 Community Partnership Grant. This ...
United Federal Credit Union Names New Mortgage Advisor in Holland
United Federal Credit Union (United) is pleased to announce the appointment of Zulema Roa to Mortgage Advisor in Holland. Roa ...
Chartway Credit Union Welcomes Desai Madrigal as New Associate Director on its Board of Directors
Chartway Credit Union is pleased to announce a new appointment to its board of directors: Desai Madrigal as associate director. ...
Greater Texas|Aggieland Credit Union Sees Quick Acceptance of New Tex-Line Virtual Assistant
In just a couple of months, implementing an AI-based system into its contact center has yielded impressive efficiency gains along ...
Coastal Credit Union Promotes Marin Sawyer to VP of Deposit Operations
Coastal Credit Union has promoted Marin Sawyer to VP of Deposit Operations. In her role, Sawyer will develop and execute ...
County Federal Becomes Mirastar Federal Credit Union
With a new brand, the same team, and commitment to service, Mirastar represents a bright new day for the credit ...
For Immediate Release – Pasadena Federal Credit Union Selects Ozgun Ulupinar as Chief Information Officer (CIO)
Pasadena, CA, October 29, 2024. Pasadena Federal Credit Union proudly announces Ozgun Ulupinar as its new Chief Information Officer (CIO). ...
SECU Foundation Awards $1 Million to SPCA Wake for State’s First Regional Campus for Pets & People
A $1 million challenge grant from SECU Foundation to SPCA of Wake County (SPCA Wake) will help the largest animal ...
SchoolsFirst Federal Credit Union Extends Sponsorship for ‘Future Pathways: Superintendents Unplugged’ Podcast as Season 2 Wraps and Season 3 Recording Begins
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Corporate Central Welcomes Pete Paulson as Senior Vice President/Chief Operating Officer
Corporate Central is pleased to announce that Pete Paulson has joined the team as Senior Vice President/Chief Operating Officer (SVP/COO). ...
eDOC Expands eDOCSignature Footprint with 48 New Clients in 2024
eDOC is proud to announce the addition of 48 new clients to its eDOCSignature e-Sign platform in 2024. The surge ...
Ocean State Credit Union Selects Synergent for Core Processing and Integrated Services
WESTBROOK, ME (February 26, 2026) – Synergent® has entered into a ten-year hosted Jack Henry™ Symitar® core processing agreement with Ocean State Credit Union. The ...
eDOC Innovations Announces Product Enhancements
eDOC announces product updates and enhancements including new integration capabilities with its e-Sign solution, eDOCSignature, optimization of iDOCVault document management solution, as well as updates ...
Vizo Financial’s March 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we provide a wide array of ...
Meriwest Credit Union Wins Top Honor as Best Credit Union in Silicon Valley 2026
We’re excited to share that Meriwest has been voted as the Best Credit Union in Silicon Valley in 2026 by the Mercury News Readers’ Choice ...
Origence Ends 2025 with 17% Growth in Fundings; Expands AI-Driven Lending Technology
Origence, the leading lending technology solutions provider for credit unions, closed 2025 with $62 billion in total fundings, up 17% from 2024, and signed 89 ...
Xpress Data Inc. hires Kirk Drake as new President
Xpress Data Inc. hires Kirk Drake as new President. Drake brings decades of experience in credit unions and technology strategy and has been consulting with ...