The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Setting Up Members For Financial Success

California Credit Union

When a couple reached out to us for help managing their unsecured debt, they were feeling overwhelmed. After the husband lost his job during COVID, the family relied on credit cards to cover everyday expenses. Before long, their cards were maxed out, interest rates were sky-high, and even though they made their payments, the balances […]

Moving Members Out Of A Debt Cycle

California Credit Union

A member reached out to us feeling overwhelmed by mounting credit card debt. With interest rates ranging from 17.99% to 27%, her minimum payments barely made a dent, keeping her trapped in a cycle of high-interest debt. After listening to her concerns and reviewing her situation, our team suggested a personal loan to consolidate her […]

Homeownership Education Sparks Generational Change

A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]

A Twinkie Can Save A Life

A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]

Marine Hockey Team Builds Brotherhood

Navy Federal Credit Union

Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]

Helping Members Achieve Business Dreams

Navy Federal Credit Union

Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]

Making A Difference

Maine Credit Unions Launch Challenge to Fight Hunger

As part of their longstanding efforts, Maine credit unions are proud to announce the launch of their fifth annual $100,000 ...
Operations & HR

Corporate Central Welcomes Raghu Gandhe as Data and Analytics Architect

Corporate Central is pleased to announce the addition of Raghu Gandhe as Data and Analytics Architect. In this critical role, ...
Strategic Partnerships

myCUmortgage and FedComp Announce Strategic Partnership to Deliver Credit Union Mortgage Services

Partnership enables FedComp core system users to launch and expand mortgage services through myCUmortgage for their members
Charity Events

Teachers Federal Credit Union Sets Goal to Raise $150,000 for the American Cancer Society Making Strides Against Breast Cancer

HAUPPAUGE, N.Y. (October 1, 2024) – Teachers Federal Credit Union, one of the largest credit unions in the United States with more than $9.8 billion ...
Making A Difference

Valley First Credit Union Earns Prestigious Juntos Avanzamos Designation

MODESTO, Calif. (Oct 1, 2024) – Valley First Credit Union is proud to announce that it has obtained the distinguished Juntos Avanzamos designation. This designation ...

81 CDFI CU Grants Push CU Strategic Planning Clients’ Total to Over $1 Billion

When the Community Development Financial Institutions (CDFI) Fund announced its combined FY 2023 and 2024 Financial Assistance (FA) Awards and ...
Strategic Partnerships

Jeanne D’Arc Credit Union Partners With Arkatechture to Improve Member Experience Through Data

With Arkatechture’s help, Jeanne D’Arc Credit Union is maximizing the use of their data in order to improve the member ...
Making A Difference

Day Air Host Member Appreciation Event at Day Air Ballpark

Day Air Credit Union proudly hosted a unique Member Appreciation Event on Sunday, September 22nd, at Day Air Ballpark. More ...
Making A Difference

Habitat for Humanity works with Local Credit Unions to Build Fifth House that Credit Unions Built

Greater Texas Credit Union is one of four CUs that has been collaborating with the Austin Habitat for Humanity to ...
Other

Virginia Bureau of Financial Institutions Receives NASCUS Reaccreditation

The National Association of State Credit Union Supervisors (NASCUS) proudly announces that the Virginia State Corporation Commission, Bureau of Financial ...
Marketing

SchoolsFirst Federal Credit Union Named ‘Best Credit Union’ in the Inland Empire

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, has been named the “Best Credit ...
Investments

Envisant and Curql Fund II Gain Momentum with $2 Million Secured in Early Commitments

I’m pleased to share a press release announcing the growing momentum behind Envisant’s collaboration with Curql Fund II. This initiative ...
Industry Analysis & Trends

Eltropy Showcases AI-Powered Solutions at Over 20 Industry Events to Close Out 2024

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its participation in more than 20 industry ...
Making A Difference

EXECUTIVE DIRECTOR OF LIFE. MONEY. YOU.® AMONG 2024 CU TIMES LUMINARIES FINALISTS

BCU is proud to announce Bjorn Larson, Executive Director of Life. Money. You.®, LLC (LMY) Credit Union Service Organization (CUSO) ...
Other

Orianna Valentine Achieves Prestigious Dual Digital Marketing Certifications

Corporate Central is proud to announce that Orianna Valentine, CCUFC, CDMP, aPCM®, Marketing Strategist, has earned dual certifications in digital ...
Making A Difference

Education Foundation for California Schools Announces Call for Applications for Teacher Grant Awards

The Education Foundation for California Schools, a non-profit organization created by SchoolsFirst Federal Credit Union and the Orange County Department ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 20, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

United Federal Credit Union Names Tracy Mast Branch Manager in Buchanan

United Federal Credit Union (United) has named Tracy Mast Branch Manager at its branch at 808 E Front Street in ...
Other

2024 CUES Emerge Competition Judging Panel Announced

CUES and partner Currency Marketing have selected a team of highly-respected credit union leaders to serve as the 2024 CUES ...
Technology

Alogent Recognized as Finalist in Credit Union Times Luminaries Awards for Payment Solutions Innovation

Alogent announce that its Unify platform has been named a finalist for the Credit Union Times Luminaries Awards in the ...
Other

NASCUS Announces 2024-25 Board and Advisory Council Election Results

In August, the National Association of State Credit Union Supervisors (NASCUS) conducted its annual elections for its Regulator Board and ...
Strategic Partnerships

Coop Manati Chooses Sharetec for Its Modernization & Efficiency

Sharetec, an inventive and advanced leader in credit union technology, recently announced its new partnership with Coop Manati, one of ...
Lending

HealthShare Grants $50,000 in Down Payment Assistance

To support financial stability and homeownership for low-income members, HealthShare Federal Credit Union announced five $10,000 down payment grants, helping ...
Strategic Partnerships

Synergent and Jack Henry Celebrate 20 Years of Partnership

Synergent® and Jack Henry™ recently celebrated the monumental milestone of 20 years of partnership! To commemorate, staff members from both ...
Making A Difference

SchoolsFirst Federal Credit Union Funds Cal Poly Pomona Credentialing Program

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Lending

Centra Credit Union names Lynne Coverdale as new Mortgage Loan Consultant

Hello, Please see the attached press release announcing that Centra Credit Union has added Lynne Coverdale to their team of ...
Strategic Partnerships

Debbie Joins CUNA Strategic Services as New Alliance Provider

CUNA Strategic Services is excited to announce its newest strategic alliance provider, Debbie. Debbie offers a member growth and
Technology

U.S. Senate Federal Credit Union Showcases Innovative AI Use at VMware Explore 2024

The U.S. Senate Federal Credit Union (USSFCU) stood out at VMware Explore 2024, a global conference held at the Venetian ...
Making A Difference

GreenState teams up with local Brewery to make a greener Iowa

Big Grove Brewery and GreenState Credit Union have announced the release of the fourth annual A Greener State of Mind, ...
Charity Events

1st MidAmerica Credit Union Delivers $30,000 in Grant Funds

1st MidAmerica Credit Union delivered $30,000 in grant funds to local small businesses in partnership with the Federal Home Loan ...
Making A Difference

Maine Credit Unions Launch Challenge to Fight Hunger

As part of their longstanding efforts, Maine credit unions are proud to announce the launch of their fifth annual $100,000 ...
Operations & HR

Corporate Central Welcomes Raghu Gandhe as Data and Analytics Architect

Corporate Central is pleased to announce the addition of Raghu Gandhe as Data and Analytics Architect. In this critical role, ...
Strategic Partnerships

myCUmortgage and FedComp Announce Strategic Partnership to Deliver Credit Union Mortgage Services

Partnership enables FedComp core system users to launch and expand mortgage services through myCUmortgage for their members
Charity Events

Teachers Federal Credit Union Sets Goal to Raise $150,000 for the American Cancer Society Making Strides Against Breast Cancer

HAUPPAUGE, N.Y. (October 1, 2024) – Teachers Federal Credit Union, one of the largest credit unions in the United States with more than $9.8 billion ...
Making A Difference

Valley First Credit Union Earns Prestigious Juntos Avanzamos Designation

MODESTO, Calif. (Oct 1, 2024) – Valley First Credit Union is proud to announce that it has obtained the distinguished Juntos Avanzamos designation. This designation ...

81 CDFI CU Grants Push CU Strategic Planning Clients’ Total to Over $1 Billion

When the Community Development Financial Institutions (CDFI) Fund announced its combined FY 2023 and 2024 Financial Assistance (FA) Awards and ...
Strategic Partnerships

Jeanne D’Arc Credit Union Partners With Arkatechture to Improve Member Experience Through Data

With Arkatechture’s help, Jeanne D’Arc Credit Union is maximizing the use of their data in order to improve the member ...
Making A Difference

Day Air Host Member Appreciation Event at Day Air Ballpark

Day Air Credit Union proudly hosted a unique Member Appreciation Event on Sunday, September 22nd, at Day Air Ballpark. More ...
Making A Difference

Habitat for Humanity works with Local Credit Unions to Build Fifth House that Credit Unions Built

Greater Texas Credit Union is one of four CUs that has been collaborating with the Austin Habitat for Humanity to ...
Other

Virginia Bureau of Financial Institutions Receives NASCUS Reaccreditation

The National Association of State Credit Union Supervisors (NASCUS) proudly announces that the Virginia State Corporation Commission, Bureau of Financial ...
Marketing

SchoolsFirst Federal Credit Union Named ‘Best Credit Union’ in the Inland Empire

SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, has been named the “Best Credit ...
Investments

Envisant and Curql Fund II Gain Momentum with $2 Million Secured in Early Commitments

I’m pleased to share a press release announcing the growing momentum behind Envisant’s collaboration with Curql Fund II. This initiative ...
Industry Analysis & Trends

Eltropy Showcases AI-Powered Solutions at Over 20 Industry Events to Close Out 2024

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced its participation in more than 20 industry ...
Making A Difference

EXECUTIVE DIRECTOR OF LIFE. MONEY. YOU.® AMONG 2024 CU TIMES LUMINARIES FINALISTS

BCU is proud to announce Bjorn Larson, Executive Director of Life. Money. You.®, LLC (LMY) Credit Union Service Organization (CUSO) ...
Other

Orianna Valentine Achieves Prestigious Dual Digital Marketing Certifications

Corporate Central is proud to announce that Orianna Valentine, CCUFC, CDMP, aPCM®, Marketing Strategist, has earned dual certifications in digital ...
Making A Difference

Education Foundation for California Schools Announces Call for Applications for Teacher Grant Awards

The Education Foundation for California Schools, a non-profit organization created by SchoolsFirst Federal Credit Union and the Orange County Department ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 20, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

United Federal Credit Union Names Tracy Mast Branch Manager in Buchanan

United Federal Credit Union (United) has named Tracy Mast Branch Manager at its branch at 808 E Front Street in ...
Other

2024 CUES Emerge Competition Judging Panel Announced

CUES and partner Currency Marketing have selected a team of highly-respected credit union leaders to serve as the 2024 CUES ...
Technology

Alogent Recognized as Finalist in Credit Union Times Luminaries Awards for Payment Solutions Innovation

Alogent announce that its Unify platform has been named a finalist for the Credit Union Times Luminaries Awards in the ...
Other

NASCUS Announces 2024-25 Board and Advisory Council Election Results

In August, the National Association of State Credit Union Supervisors (NASCUS) conducted its annual elections for its Regulator Board and ...
Strategic Partnerships

Coop Manati Chooses Sharetec for Its Modernization & Efficiency

Sharetec, an inventive and advanced leader in credit union technology, recently announced its new partnership with Coop Manati, one of ...
Lending

HealthShare Grants $50,000 in Down Payment Assistance

To support financial stability and homeownership for low-income members, HealthShare Federal Credit Union announced five $10,000 down payment grants, helping ...
Strategic Partnerships

Synergent and Jack Henry Celebrate 20 Years of Partnership

Synergent® and Jack Henry™ recently celebrated the monumental milestone of 20 years of partnership! To commemorate, staff members from both ...
Making A Difference

SchoolsFirst Federal Credit Union Funds Cal Poly Pomona Credentialing Program

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Lending

Centra Credit Union names Lynne Coverdale as new Mortgage Loan Consultant

Hello, Please see the attached press release announcing that Centra Credit Union has added Lynne Coverdale to their team of ...
Strategic Partnerships

Debbie Joins CUNA Strategic Services as New Alliance Provider

CUNA Strategic Services is excited to announce its newest strategic alliance provider, Debbie. Debbie offers a member growth and
Technology

U.S. Senate Federal Credit Union Showcases Innovative AI Use at VMware Explore 2024

The U.S. Senate Federal Credit Union (USSFCU) stood out at VMware Explore 2024, a global conference held at the Venetian ...
Making A Difference

GreenState teams up with local Brewery to make a greener Iowa

Big Grove Brewery and GreenState Credit Union have announced the release of the fourth annual A Greener State of Mind, ...
Charity Events

1st MidAmerica Credit Union Delivers $30,000 in Grant Funds

1st MidAmerica Credit Union delivered $30,000 in grant funds to local small businesses in partnership with the Federal Home Loan ...

The Next Generation of CU Leaders Takes Shape as Applications Open for CUES Emerge 2026

Applications are now open for the 2026 CUES Emerge leadership development program. Offered in partnership with Currency Marketing, CUES Emerge was designed to equip rising ...

ALM First Executive Benefits Expands Team, Welcoming Cameron Kasteler and Rebecca Myers-Haeussler

Dallas, Texas – ALM First Executive Benefits, LLC, a subsidiary of ALM First that offers unbiased plan design, expert consulting, plan audits, and seamless administration and plan servicing, ...

Callahan & Associates And Quantum Governance, L3C™ Unite to Advance Credit Union Governance

Callahan & Associates has acquired Quantum Governance, L3C™, a consulting firm specializing in governance and strategy. This partnership combines Callahan’s industry leadership with Quantum Governance’s ...

Richland Federal Credit Union Partners with Synergent in New Technology Agreement

WESTBROOK, ME (January 7, 2026) – Synergent® is proud to share a new partnership with Richland Federal Credit Union, which has signed a ten-year agreement ...

Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits

Sterling Heights, Mich. (Jan. 7, 2026) – Christian Financial Credit Union’s Outreach & Impact Foundation finished the year by awarding $52,427 in community grants to ...

LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026

LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2026 by Newsweek for the third consecutive year. ...
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