The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

A Member Finds Financial Relief And Confidence

When Susan walked into GreenState’s Urbandale branch, she was looking for a way to ease the burden of high interest credit card debt. That’s when Sarah, a member service associate, stepped in to make a meaningful difference. Sarah carefully reviewed Susan’s situation and helped her transfer a balance from a credit card with a 24.9% […]

Help To Grow From 2 Employees To 22

Greylock Federal Credit Union

Many people dream of starting their own business. Charliston Santos brought his dream to the Berkshires of Western Massachusetts. But to make his dream a reality, Charliston needed a financial partner. Here, Charliston shares his story of how finding Greylock Federal Credit Union was key to his success. I own C & A Cleaning Services. […]

Expertise Adds Confidence To A Last-Minute Decision

When GreenState member Jill reached out with a last-minute decision to invest in a certificate of deposit and an investor money market, Zac didn’t just process the request — he turned it into an opportunity to build clarity and confidence. Taking the time to understand Jill’s goals, Zac walked through every detail of the investment […]

Service That Builds Trust And Friendship

When Ric reached out to review his loans, he expected a straightforward financial conversation. What he experienced instead was the kind of personalized care that defines GreenState Credit Union. Simon took the time to walk Ric through his payment options for two existing loans, patiently explaining how each choice would impact his budget and future […]

Entrepreneurship And Enchiladas

Rosa and Aurelio T. have the highest standards when it comes to cooking up delicious Mexican food. Since opening Mi Madre’s Restaurant in East Austin in 1990, the couple has insisted on using only the best ingredients to produce excellent meals for generations of Austinites. “Mr. T and Mama T,” as they are known to […]

Cowboy Pools Helps Everybody Cool Off

When quarantine halted their plans for a big wedding in April 2020, Aaron W. and Amanda S. repurposed their wedding fund to launch a new business. That summer, they started Cowboy Pools, of which they are now co-founders and operators. The company sells and installs chic, low-cost backyard pools designed with galvanized water tanks made […]

Technology

U.S. Senate Federal Credit Union Showcases Innovative AI Use at VMware Explore 2024

The U.S. Senate Federal Credit Union (USSFCU) stood out at VMware Explore 2024, a global conference held at the Venetian ...
Making A Difference

GreenState teams up with local Brewery to make a greener Iowa

Big Grove Brewery and GreenState Credit Union have announced the release of the fourth annual A Greener State of Mind, ...
Charity Events

1st MidAmerica Credit Union Delivers $30,000 in Grant Funds

1st MidAmerica Credit Union delivered $30,000 in grant funds to local small businesses in partnership with the Federal Home Loan ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 13, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

SchoolsFirst Federal Credit Union Supports Successful Education Program at CSU Long Beach

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Strategic Partnerships

Eltropy and Sync 1 Systems Announce Integration to Streamline Loan Origination for Community Financial Institutions

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced an integration with Sync 1 Systems, a ...
Operations & HR

United Federal Credit Union Celebrates Allentown Branches, New Regional Market with Ribbon Cutting Ceremony

United Federal Credit Union (United) celebrated its newest region in Allentown, Pennsylvania with a ribbon cutting ceremony on Tuesday, September ...
Making A Difference

SouthLight Healthcare Awarded $500,000 Grant to Help Expand Access to Outpatient Treatment Services

– SECU Foundation awarded a $500,000 grant to SouthLight Healthcare, one of the area’s leading non-profit providers of outpatient and ...
Marketing

Alloya’s Leadership Symposium Celebrates its Tenth Year in Nashville

Alloya Corporate Federal Credit Union proudly celebrated the tenth anniversary of its Credit Union Leadership Symposium in Nashville, Tennessee last ...
Making A Difference

SECU Foundation Supports Disaster Preparedness with $250,000 Contribution to Feeding the Carolinas

SECU Foundation has awarded a $250,000 grant to Feeding the Carolinas (FTC) for the non-profit’s disaster preparedness efforts in North ...
Charity Events

UMassFive Donates Thousands of Personal Care Items to Local Survival Centers

UMassFive College Federal Credit Union is thrilled to announce the success of its personal care items drive, which was held ...
Operations & HR

United Federal Credit Union Recognized as Global Workplace Leader

Already recognized as one of the Top 100 Workplaces in North America, United Federal Credit Union has earned a new ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 06, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has collaborated ...
Technology

Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition

For the fourth consecutive year, Sound Credit Union (Sound) and the University of Washington Tacoma’s (UWT) Milgard Center for Business Analytics are inviting entrepreneurs to ...
Marketing

Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit

Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased to announce the release of its 2025 Media ...
Operations & HR

Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance

Susanne Miller has been hired as the new senior vice president over Accounting and Finance for Redwood Credit Union.
Other

State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees

The State Employees Association of North Carolina has announced its support and endorsement for Robert Brinson, Mark Fleming, Stelfanie Williams, ...
Industry Analysis & Trends

Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era

The third annual Eltropy Leadership Summit, held August 26-28, 2024, at the Sundance Mountain Resort in Utah, has concluded, leaving ...
Strategic Partnerships

ASA and Sharetec Partner to Transform Credit Union, Fintech Collaboration

ASA, an embedded App Store as a Service provider, today announced a long-term strategic partnership with Sharetec, a web-based core ...
Making A Difference

GTE Financial Celebrates Excellence: Dr. Traci’s House Among Top 15 Finalists At Inaugural Business Ambassador Awards

GTE Financial is dedicated to providing financial solutions, personalized service, and exceptional value to small businesses. The Business Ambassador Awards ...
Marketing

UMassFive Voted ‘Best Credit Union’ and More in Local Reader Polls

UMassFive is once again proud to be honored with the title of Best Credit Union in The Valley Advocate’s annual ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 30, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

SchoolsFirst Federal Credit Union Donates 2,925 Filled Backpacks to 12 County Offices of Education Throughout California

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Technology

Alogent’s Unify Platform Wins TAG Fintech ADVANCE Award for Innovation in Enterprise Deposits Automation

Alogent is proud to announce that its Unify platform has received the TAG Fintech ADVANCE Award, highlighting its leadership in ...
Charity Events

Gulf Winds Supports Escambia County Alabama Area Agency on Aging

I am sharing news about a gift Gulf Winds Credit Union recently made to the Escambia County Area Agency on ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Minden

United Federal Credit Union (United) is pleased to announce the promotion of Natalie Dufty to Mortgage Advisor in Minden. Dufty ...
Other

SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

GreenState Credit Union announces new CFO

GreenState has promoted Heather Stumpf to Chief Financial Officer.
Marketing

Corporate Central Announces Economic Outlook Conference with Keynote Speaker Kim Lear

Corporate Central is excited to announce its highly anticipated Economic Outlook Conference, scheduled for Thursday, September 12, at The Ingleside ...
Technology

U.S. Senate Federal Credit Union Showcases Innovative AI Use at VMware Explore 2024

The U.S. Senate Federal Credit Union (USSFCU) stood out at VMware Explore 2024, a global conference held at the Venetian ...
Making A Difference

GreenState teams up with local Brewery to make a greener Iowa

Big Grove Brewery and GreenState Credit Union have announced the release of the fourth annual A Greener State of Mind, ...
Charity Events

1st MidAmerica Credit Union Delivers $30,000 in Grant Funds

1st MidAmerica Credit Union delivered $30,000 in grant funds to local small businesses in partnership with the Federal Home Loan ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 13, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

SchoolsFirst Federal Credit Union Supports Successful Education Program at CSU Long Beach

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Strategic Partnerships

Eltropy and Sync 1 Systems Announce Integration to Streamline Loan Origination for Community Financial Institutions

Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced an integration with Sync 1 Systems, a ...
Operations & HR

United Federal Credit Union Celebrates Allentown Branches, New Regional Market with Ribbon Cutting Ceremony

United Federal Credit Union (United) celebrated its newest region in Allentown, Pennsylvania with a ribbon cutting ceremony on Tuesday, September ...
Making A Difference

SouthLight Healthcare Awarded $500,000 Grant to Help Expand Access to Outpatient Treatment Services

– SECU Foundation awarded a $500,000 grant to SouthLight Healthcare, one of the area’s leading non-profit providers of outpatient and ...
Marketing

Alloya’s Leadership Symposium Celebrates its Tenth Year in Nashville

Alloya Corporate Federal Credit Union proudly celebrated the tenth anniversary of its Credit Union Leadership Symposium in Nashville, Tennessee last ...
Making A Difference

SECU Foundation Supports Disaster Preparedness with $250,000 Contribution to Feeding the Carolinas

SECU Foundation has awarded a $250,000 grant to Feeding the Carolinas (FTC) for the non-profit’s disaster preparedness efforts in North ...
Charity Events

UMassFive Donates Thousands of Personal Care Items to Local Survival Centers

UMassFive College Federal Credit Union is thrilled to announce the success of its personal care items drive, which was held ...
Operations & HR

United Federal Credit Union Recognized as Global Workplace Leader

Already recognized as one of the Top 100 Workplaces in North America, United Federal Credit Union has earned a new ...
Industry Analysis & Trends

Baker Market Update – Week in Review: September 06, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Lending

CU Student Choice and Directions Credit Union Offer New Financing Option for Aviation Maintenance Trainees

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that it has collaborated ...
Technology

Sound Credit Union and UW Tacoma’s Milgard Center for Business Analytics Announce Statewide FinTech Competition

For the fourth consecutive year, Sound Credit Union (Sound) and the University of Washington Tacoma’s (UWT) Milgard Center for Business Analytics are inviting entrepreneurs to ...
Marketing

Callahan & Associates’ Announces New 2025 CreditUnions.com Media Kit

Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased to announce the release of its 2025 Media ...
Operations & HR

Redwood Credit Union Welcomes Susanne Miller as Senior Vice President of Accounting and Finance

Susanne Miller has been hired as the new senior vice president over Accounting and Finance for Redwood Credit Union.
Other

State Employees Association of North Carolina (SEANC) Announces its Endorsement of SECU’s Board-Nominated Candidates Citing Their Representation for State Employees

The State Employees Association of North Carolina has announced its support and endorsement for Robert Brinson, Mark Fleming, Stelfanie Williams, ...
Industry Analysis & Trends

Eltropy Leadership Summit 2024 Concludes, Highlighting Community Focus and Financial Security in an AI Era

The third annual Eltropy Leadership Summit, held August 26-28, 2024, at the Sundance Mountain Resort in Utah, has concluded, leaving ...
Strategic Partnerships

ASA and Sharetec Partner to Transform Credit Union, Fintech Collaboration

ASA, an embedded App Store as a Service provider, today announced a long-term strategic partnership with Sharetec, a web-based core ...
Making A Difference

GTE Financial Celebrates Excellence: Dr. Traci’s House Among Top 15 Finalists At Inaugural Business Ambassador Awards

GTE Financial is dedicated to providing financial solutions, personalized service, and exceptional value to small businesses. The Business Ambassador Awards ...
Marketing

UMassFive Voted ‘Best Credit Union’ and More in Local Reader Polls

UMassFive is once again proud to be honored with the title of Best Credit Union in The Valley Advocate’s annual ...
Industry Analysis & Trends

Baker Market Update – Week in Review: August 30, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Making A Difference

SchoolsFirst Federal Credit Union Donates 2,925 Filled Backpacks to 12 County Offices of Education Throughout California

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Technology

Alogent’s Unify Platform Wins TAG Fintech ADVANCE Award for Innovation in Enterprise Deposits Automation

Alogent is proud to announce that its Unify platform has received the TAG Fintech ADVANCE Award, highlighting its leadership in ...
Charity Events

Gulf Winds Supports Escambia County Alabama Area Agency on Aging

I am sharing news about a gift Gulf Winds Credit Union recently made to the Escambia County Area Agency on ...
Personnel Promotions

United Federal Credit Union Names New Mortgage Advisor in Minden

United Federal Credit Union (United) is pleased to announce the promotion of Natalie Dufty to Mortgage Advisor in Minden. Dufty ...
Other

SchoolsFirst Federal Credit Union Receives Four National Awards for Financial Education Initiatives from Credit Union Financial Education Network

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

GreenState Credit Union announces new CFO

GreenState has promoted Heather Stumpf to Chief Financial Officer.
Marketing

Corporate Central Announces Economic Outlook Conference with Keynote Speaker Kim Lear

Corporate Central is excited to announce its highly anticipated Economic Outlook Conference, scheduled for Thursday, September 12, at The Ingleside ...

Richland Federal Credit Union Partners with Synergent in New Technology Agreement

WESTBROOK, ME (January 7, 2026) – Synergent® is proud to share a new partnership with Richland Federal Credit Union, which has signed a ten-year agreement ...

Christian Financial Outreach & Impact Foundation Awards $52,427 in Grants to Local Nonprofits

Sterling Heights, Mich. (Jan. 7, 2026) – Christian Financial Credit Union’s Outreach & Impact Foundation finished the year by awarding $52,427 in community grants to ...

LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026

LGE Community Credit Union announced that it was recently recognized as one of America’s Best Credit Unions 2026 by Newsweek for the third consecutive year. ...

Sharetec Appoints New Chief Information & Security Officer

Sharetec, a leading digital banking and core processing technology company serving credit unions, is ringing in the new year with the appointment of Rob Zelinka ...

Alloya Surpasses $150 Million in Capital Dividends, Waives an Additional $3 Million in Fees

As Alloya begins to celebrate its 15th year supporting credit union success, the Board of Directors has announced that the Perpetual Contributed Capital (PCC) dividend ...

For Immediate Release – CHROME Federal Credit Union Appoints Broc Sleek as President/CEO

Washington, PA, January 5, 2026. CHROME Federal Credit Union today announced the appointment of Broc Sleek as its new President and Chief Executive Officer, effective ...
Scroll to Top