The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Single Mother Achieves Her Dream Of Homeownership
Commodore Perry Federal Credit Union
A single mother came to Commodore Perry FCU overwhelmed and discouraged. With her children’s father incarcerated, she was juggling two jobs, falling behind on rent, frequently overdrawing her account, and unable to break the cycle of paycheck-to-paycheck living. Even so, she maintained an auto loan and direct deposit with us, and when she needed a […]
Stopping Foreclosure In Its Tracks. No Cartwheels Required.
Brewster Federal Credit Union
In mid-October, a member contacted me about a loan to purchase his aunt’s house. His aunt asked him if he wanted to buy her house from her for $6,000.00, based on a tax foreclosure sale that would be taking place on Oct. 31, 2025. If he paid the $6,000.00 owed in back taxes, that would […]
Quick Thinking And Sound Systems Prevent Heartbreak
Logix Federal Credit Union
A member of Logix was in the process of buying their first home. They were excited that their hard work of saving and preparing was finally paying off. They received instructions by email from an escrow company on where to send their down payment and closing funds. To their shock, they were notified by our […]
Protecting A Member In The Right Moment
Affinity Plus Federal Credit Union
When our member Steve came into the branch looking serious, member consultant Marisol started asking questions. He said he needed to take out $12,000 from a few different accounts because his daughter called him from jail and needed money to be paid to an attorney. Marisol asked if he spoke to his daughter, he said […]
A Cherished Presence And Notable Absence
Digital Federal Credit Union
In today’s fast-paced world, genuine human connections often feel rare. Yet, at DCU, the story of Larry and Duda is a powerful reminder that establishing relationships make a difference. Larry has been visiting one branch for years, long enough that his presence has become a cherished routine. He could easily be helped by anyone, yet […]
Finding The “Yes” In A Complex Car Deal
A member reached out to RCU Auto Services with questions regarding a complicated trade-in and private party purchase he wanted to complete. It involved trading in his current vehicle, which was underwater, while purchasing his brother-in-law’s car at the same time. Due to the complexity of the request, I knew I had to team up […]
ALM First Wins Top Workplaces Culture Excellence Award
Mid-Hudson Valley Federal Credit Union Selects Razi Qadri as President/CEO
Baker Market Update – Week in Review: November 07, 2025
FAMILY TRUST FEDERAL CREDIT UNION NAMED BEST MORTGAGE LENDER/BROKER IN THE POST AND COURIER’S BEST OF YORK COUNTY AWARDS
Meriwest Credit Union Executive Named 2025 C-Suite Award Winner by Silicon Valley Business Journal
EECU Sponsors Magic of Storytelling Event Bringing Books to Fresno Students
Synergent and Partner Credit Unions Honored with Four MAC Award Wins
Open Lending Launches ApexOne Auto to Expand Auto Lending Decisioning to Full Spectrum of Borrowers
Central Willamette Credit Union Selects Cedric Bousquet as CFO
SchoolsFirst Federal Credit Union Names Michael Pfau SVP of Digital Experience
Synergent and Clutch Sign New Partnership
Meriwest Credit Union Announces Gene Fichtenholz as Vice President, Chief Technology Officer
BECU names Carla Costa-Perales as Chief Impact Officer
TowerCares Foundation Donates $70,000 to Local Food Banks to Help Marylanders Impacted by the Government Shutdown
CUNA Strategic Services Announces Huloop Automation as Latest Alliance Provider Driving Efficiency Through Work Intelligence and Automation for Credit Unions
Centra President and CEO Rick Silvers announces retirement; Centra’s Brad Davis named next President and CEO
Vizo Financial’s November 2025 Education Calendar
Safelight, Inc. Receives $500,000 Grant from SECU Foundation for Domestic Violence Shelter Expansion
Alogent Partners with Vine to Accelerate Commercial Lending Workflows
One Nevada Sets New Food Bank Donation Record During 75th Anniversary Year
ALM First’s 2026 Conference Calendar Announced
Freedom First Announces CEO Retirement and Selection of New CEO
1st Community FCU CEO Bill Nikolauk appointed to CU*Answers Board of Directors
LAFCU Breaks Ground on New Drive-up Teller Site in Perry
SchoolsFirst FCU Opens 71st Branch in California – Burbank Now Open
myCUmortgage Recognizes Partner Credit Unions for Making Members’ Homeownership Dreams a Reality
Corporate Central Energizes the Credit Union Movement at Inaugural Momentum Conference
EECU Earns Prestigious Raddon Crystal Performance Award
Indiana Members Foundation Raises Over $90,000 to Support Local Nonprofits and Schools
Meriwest Community Foundation Honored as Financial Resiliency Champion for Youth Advocacy
ALM First Wins Top Workplaces Culture Excellence Award
Mid-Hudson Valley Federal Credit Union Selects Razi Qadri as President/CEO
Baker Market Update – Week in Review: November 07, 2025
FAMILY TRUST FEDERAL CREDIT UNION NAMED BEST MORTGAGE LENDER/BROKER IN THE POST AND COURIER’S BEST OF YORK COUNTY AWARDS
Meriwest Credit Union Executive Named 2025 C-Suite Award Winner by Silicon Valley Business Journal
EECU Sponsors Magic of Storytelling Event Bringing Books to Fresno Students
Synergent and Partner Credit Unions Honored with Four MAC Award Wins
Open Lending Launches ApexOne Auto to Expand Auto Lending Decisioning to Full Spectrum of Borrowers
Central Willamette Credit Union Selects Cedric Bousquet as CFO
SchoolsFirst Federal Credit Union Names Michael Pfau SVP of Digital Experience
Synergent and Clutch Sign New Partnership
Meriwest Credit Union Announces Gene Fichtenholz as Vice President, Chief Technology Officer
BECU names Carla Costa-Perales as Chief Impact Officer
TowerCares Foundation Donates $70,000 to Local Food Banks to Help Marylanders Impacted by the Government Shutdown
CUNA Strategic Services Announces Huloop Automation as Latest Alliance Provider Driving Efficiency Through Work Intelligence and Automation for Credit Unions
Centra President and CEO Rick Silvers announces retirement; Centra’s Brad Davis named next President and CEO
Vizo Financial’s November 2025 Education Calendar
Safelight, Inc. Receives $500,000 Grant from SECU Foundation for Domestic Violence Shelter Expansion
Alogent Partners with Vine to Accelerate Commercial Lending Workflows
One Nevada Sets New Food Bank Donation Record During 75th Anniversary Year
ALM First’s 2026 Conference Calendar Announced
Freedom First Announces CEO Retirement and Selection of New CEO
1st Community FCU CEO Bill Nikolauk appointed to CU*Answers Board of Directors
LAFCU Breaks Ground on New Drive-up Teller Site in Perry
SchoolsFirst FCU Opens 71st Branch in California – Burbank Now Open
myCUmortgage Recognizes Partner Credit Unions for Making Members’ Homeownership Dreams a Reality
Corporate Central Energizes the Credit Union Movement at Inaugural Momentum Conference
EECU Earns Prestigious Raddon Crystal Performance Award
Indiana Members Foundation Raises Over $90,000 to Support Local Nonprofits and Schools
Meriwest Community Foundation Honored as Financial Resiliency Champion for Youth Advocacy
LGE Community Credit Union named to Newsweek’s America’s Best Credit Unions 2026
Sharetec Appoints New Chief Information & Security Officer
Alloya Surpasses $150 Million in Capital Dividends, Waives an Additional $3 Million in Fees
For Immediate Release – CHROME Federal Credit Union Appoints Broc Sleek as President/CEO
CU NextGen Acquires Constellation Digital Partners
Corporate Central Welcomes Israr Ahmad as Software Engineer – Integration Specialist