The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Guiding Generations Toward Financial Confidence
I recently helped a member who had opened a share and a checking account based on a recommendation she had received from her friend but had yet to make the final decision to move her entire relationship to Redwood Credit Union. Our member stated she has received positive feedback from friends and RCU and wanted […]
From Summer Home Upgrade To Smart Debt Relief
A Patelco Credit Union member came in to inquire about a home equity loan as he was planning on renovating his summer home. Originally, he requested $75,000 to cover the renovation expenses, however, during our assessment we uncovered the member has debt at quite high interest rates outside of Patelco. Our team brought up the […]
From Estate Accounts To Everyday Banking
When a woman walked into a Redwood Credit Union branch with questions about estate accounts and how to open one at RCU, I saw an opportunity to turn confusion into clarity and hesitation into trust. She wasn’t yet a member and was unfamiliar with the process. To ensure she felt fully supported, I invited our […]
Driven To Do Better
I was recently working with a member who had just purchased a car through CarMax. After sitting down and asking her a few questions, I had a better understanding of the situation and was able to leverage my skills as a certified financial coach to improve her situation. I identified quite a few issues with […]
Protection From Repeated Attempted Financial Exploitation
On July 2, Ann visited a Patelco Credit Union branch requesting a $10,000 wire transfer to her Meriwest account, claiming it was for medical expenses. Sensing something was off, I contacted her trusted contact, her son Roy, who confirmed that Ann had no such medical bills. Following his guidance, we declined the transaction. Ann was […]
Family Fraud Stopped In Its Tracks
Valerie’s keen instincts and dedication to member safety were on full display when a longtime Patelco Credit Union member called about closing a CD. Sensing something was off, Valerie uncovered multiple fraudulent attempts, including impersonation. She immediately locked the member’s account, filed reports with Adult Protective Services and the San Ramon Police, and successfully prevented […]
Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge
This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
EECU Provides Financial Education at Parenting Student Conference
FRESNO, Calif. (Sept. 29, 2025) – Educational Employees Credit Union (EECU) was proud to sponsor and participate in Fresno City ...
Redwood Credit Union helps more than 4,000 people safeguard their information at free Shred-a-Thons
This summer, more than 4,000 residents across five counties took a proactive stance against fraud and identity theft—a 37 percent ...
Sound Credit Union and UW Tacoma to Host HuskyHack Hackathon to Spark Financial Innovation
TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Justice Federal Credit Union Welcomes Members of the National Active and Retired Federal Employees Association, NARFE
Justice Federal Credit Union (Justice Federal) is pleased to announce its partnership with the National Active and Retired Federal Employees ...
Justice Federal Credit Union Stands Ready to Offer Members Special Assistance in the Event of a Federal Government Shutdown
With federal funding set to expire September 30, 2025, the threat of a federal government shutdown is rising as Congress ...
Baker Market Update – Week in Review: September 26, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU and Madera County Superintendent Honor County’s Top Educators
FRESNO, Calif. (Sept. 26, 2025) – Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools proudly honored ...
Vizo Financial’s October 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $26,000 FOR CHARITY AT 13TH ANNUAL GOLF OUTING
Parsippany, NJ – Garden Savings Federal Credit Union, a prominent credit union headquartered in Parsippany, New Jersey, proudly serves members ...
2025 ALM First Financial Forum Wraps-Up with Insights on Growth, Regulatory Change and Strategic Thinking
BANFF – The 2025 ALM First Financial Forum wrapped up on Wednesday after three days of engaging sessions focused on driving ...
CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show
CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Vizo Financial Celebrates a Successful 2025 Financial Conference
A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum
Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
ACUMA Elects New Board Officers
ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village
LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals
BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Baker Market Update – Week in Review: September 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
First Capital Federal Credit Union Modernizes Payment Processing with Alogent’s Cloud-Based Unify Platform
First Capital Federal Credit Union is accelerating its digital transformation by moving from Alogent’s on-premises payment solutions to a hosted ...
NASCUS Awards Janet Powell with the Prestigious 2025 Pierre Jay Award
The National Association of State Credit Union Supervisors (NASCUS) is proud to announce that Janet M. Powell, Chief of Regulation ...
Redwood Credit Union members save more than $1.5 million through new financial tools and coaching program
Redwood Credit Union (RCU) members have collectively saved more than $1.5 million in just eight months thanks to a suite ...
Alogent Named Finalist in AI and Mobile Banking Categories of 2025 Luminaries Awards
Alogent was named a finalist in two categories of the 2025 Luminaries Awards, which recognize innovation and impact across the ...
SECU Foundation Grants $350,000 to Imprints Cares to Support New Family Resource Center
SECU Foundation has announced a $350,000 grant to Imprints Cares (IC) for the renovation of a Forsyth County property that ...
SchoolsFirst FCU and Sacramento Republic FC Surprise and Honor 10 School Employees From Sacramento Area
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recognized ...
Callahan & Associates’ Announces New 2026 CreditUnions.com Media Kit
Washington, DC – Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased ...
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture
Baltimore, MD, September 10, 2025. Johns Hopkins Federal Credit Union (JHFCU) is proud to announce the appointment of Kris Callahan ...
Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards
Mark L. Robnett, President & CEO of Justice Federal Credit Union (Justice Federal), has been named a finalist in the ...
Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer
Meriwest Credit Union proudly announces Jihong Huang as our new Chief Financial Officer. Her proven leadership and financial acumen will ...
Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)
Pasadena, CA, September 11, 2025. Pasadena Federal Credit Union (PFCU) is pleased to announce the appointment of Hrach Kahwajian as ...
Maine Credit Unions Rally to Fight Hunger with $100,000 Ending Hunger Challenge
This October, Maine’s credit unions are rallying to raise $100,000 for the Campaign for Ending Hunger, fueling meals through Good ...
EECU Provides Financial Education at Parenting Student Conference
FRESNO, Calif. (Sept. 29, 2025) – Educational Employees Credit Union (EECU) was proud to sponsor and participate in Fresno City ...
Redwood Credit Union helps more than 4,000 people safeguard their information at free Shred-a-Thons
This summer, more than 4,000 residents across five counties took a proactive stance against fraud and identity theft—a 37 percent ...
Sound Credit Union and UW Tacoma to Host HuskyHack Hackathon to Spark Financial Innovation
TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma ...
Justice Federal Credit Union Welcomes Members of the National Active and Retired Federal Employees Association, NARFE
Justice Federal Credit Union (Justice Federal) is pleased to announce its partnership with the National Active and Retired Federal Employees ...
Justice Federal Credit Union Stands Ready to Offer Members Special Assistance in the Event of a Federal Government Shutdown
With federal funding set to expire September 30, 2025, the threat of a federal government shutdown is rising as Congress ...
Baker Market Update – Week in Review: September 26, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
EECU and Madera County Superintendent Honor County’s Top Educators
FRESNO, Calif. (Sept. 26, 2025) – Educational Employees Credit Union (EECU) and the Madera County Superintendent of Schools proudly honored ...
Vizo Financial’s October 2025 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
GARDEN SAVINGS FEDERAL CREDIT UNION RAISES $26,000 FOR CHARITY AT 13TH ANNUAL GOLF OUTING
Parsippany, NJ – Garden Savings Federal Credit Union, a prominent credit union headquartered in Parsippany, New Jersey, proudly serves members ...
2025 ALM First Financial Forum Wraps-Up with Insights on Growth, Regulatory Change and Strategic Thinking
BANFF – The 2025 ALM First Financial Forum wrapped up on Wednesday after three days of engaging sessions focused on driving ...
CUES Emerge 2025: Judges Named as Finalists Prepare for October Pitch Show
CUES and partner Currency Marketing have named a group of highly-respected credit union leaders to serve as judges for the ...
Vizo Financial Celebrates a Successful 2025 Financial Conference
A record number of people participated in Vizo Financial’s 2025 Financial Conference on September 10-12, in Asheville, N.C. Industry experts ...
Callahan & Associates Announces Digital Legacy Sponsorship Of “Unsung Heroes” Exhibit At America’s Credit Union Museum
Washington, DC – Callahan & Associates is honored to serve as the Digital Legacy Sponsor for the upcoming “Woven in ...
ACUMA Elects New Board Officers
ACUMA elected new Board officers at its 2025 Annual Conference: Alissa Sykes Tulloch (Chair), Jason Sasena (Vice Chair), Vince Salinas ...
LGE Community Credit Union celebrates ribbon cutting of new building at Cobb County Safety Village
LGE Community Credit Union recently celebrated the completion of its building at the Cobb County Safety Village with a ribbon ...
2025 ALM First Financial Forum Kicks-Off, Welcoming Over 200 Financial Professionals
BANFF – The 2025 ALM First Financial Forum kicked off yesterday at the Fairmont Banff Springs nestled in the breathtaking Canadian ...
Baker Market Update – Week in Review: September 19, 2025
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
First Capital Federal Credit Union Modernizes Payment Processing with Alogent’s Cloud-Based Unify Platform
First Capital Federal Credit Union is accelerating its digital transformation by moving from Alogent’s on-premises payment solutions to a hosted ...
NASCUS Awards Janet Powell with the Prestigious 2025 Pierre Jay Award
The National Association of State Credit Union Supervisors (NASCUS) is proud to announce that Janet M. Powell, Chief of Regulation ...
Redwood Credit Union members save more than $1.5 million through new financial tools and coaching program
Redwood Credit Union (RCU) members have collectively saved more than $1.5 million in just eight months thanks to a suite ...
Alogent Named Finalist in AI and Mobile Banking Categories of 2025 Luminaries Awards
Alogent was named a finalist in two categories of the 2025 Luminaries Awards, which recognize innovation and impact across the ...
SECU Foundation Grants $350,000 to Imprints Cares to Support New Family Resource Center
SECU Foundation has announced a $350,000 grant to Imprints Cares (IC) for the renovation of a Forsyth County property that ...
SchoolsFirst FCU and Sacramento Republic FC Surprise and Honor 10 School Employees From Sacramento Area
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, recognized ...
Callahan & Associates’ Announces New 2026 CreditUnions.com Media Kit
Washington, DC – Callahan & Associates, a trusted leader in the credit union industry for nearly 40 years, is pleased ...
Johns Hopkins Federal Credit Union Welcomes Kris Callahan as Vice President of People & Culture
Baltimore, MD, September 10, 2025. Johns Hopkins Federal Credit Union (JHFCU) is proud to announce the appointment of Kris Callahan ...
Mark L. Robnett, Finalist in Credit Union Times 2025 Luminaries Awards
Mark L. Robnett, President & CEO of Justice Federal Credit Union (Justice Federal), has been named a finalist in the ...
Meriwest Credit Union Promotes Jihong Huang to Chief Financial Officer
Meriwest Credit Union proudly announces Jihong Huang as our new Chief Financial Officer. Her proven leadership and financial acumen will ...
Pasadena Federal Credit Union Appoints Hrach Kahwajian as Chief Financial Officer (CFO)
Pasadena, CA, September 11, 2025. Pasadena Federal Credit Union (PFCU) is pleased to announce the appointment of Hrach Kahwajian as ...
One Nevada Ranked #1 Credit Union to Work for in 2025
LAS VEGAS, NV. – One Nevada Credit Union was ranked #1 nationally in the Best Credit Unions to Work For in 2025 by American Banker. Only sixty-eight credit ...
Washington State College Students Innovate at First Hackathon Hosted By Sound Credit Union and UW Tacoma
TACOMA, Wash. – Sound Credit Union (Sound) and the Milgard Center for Business Analytics at the University of Washington Tacoma (UWT) welcomed Washington State college ...
Early-Bird Registration Now Open for 2026 ALM First Financial Institute
Dallas, Texas – Registration is now open for ALM First’s 2026 Financial Institute. This must-attend, three-day event was designed to equip financial professionals with the tools and strategies ...
RCU donates $59,000 to expand access to healthy food for International Credit Union Day
More people will have food on their table thanks to the commitment of Redwood Credit Union and other credit unions.
Advia Credit Union Responds to Nationwide SNAP Benefit Reductions with Community Support
Advia Credit Union is taking action to help combat food insecurity in response to the recent nationwide reductions in Supplemental Nutrition Assistance Program (SNAP) benefits. ...
Meriwest Credit Union Officially Launches Meriwest Insurance Services
Meriwest Credit Union proudly launches Meriwest Insurance Services, a full-service, digital insurance agency designed to deliver affordable, convenient coverage. Now live and serving our 80,000+ ...