The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Homeownership Education Sparks Generational Change
A member successfully used GLCU’s homebuyer education and counseling program to reach her goal of becoming a first-time homeowner. She wanted a two-flat unit for her and her daughters. She wanted control over her living comfort. GLCU worked with the member to set a budget, improve her credit, and change her behavior. She eventually was […]
A Twinkie Can Save A Life
A TDECU Member sent us this heartwarming letter: “I came to the bank to do my usual business on Thursday morning. Rocio was a wonderful person. It was my birthday and she gave me a Hostess Twinkie as a small gift. I am an insulin-dependent diabetic, and I was doing some charity work when my […]
Marine Hockey Team Builds Brotherhood
Navy Federal Credit Union
Marine Tyler Bluder revived a Marine Corps hockey team in 2016 to reconnect veterans through the sport they love. Now, the team — made up of Marines, Navy Corpsmen, and active-duty service members from across the globe — heads into the season with deeper bonds and stronger support, thanks in part to Navy Federal Credit […]
Helping Members Achieve Business Dreams
Navy Federal Credit Union
Bruce Reschke discovered his passion for hands-on work at 16, when he got a summer job at an electric motor repair shop in Jacksonville, FL. Over nearly three decades, Bruce climbed the corporate ladder, eventually making his way to a sales position at Westside Electric, a veteran-owned company that offers electric motor repairs, new motor sales, […]
Compassion Meets Credit
Our call center representative, Marcela, helped a non-member trying to take over his ill brother’s auto loan. When the member passed away without a will, Marcela coordinated with our collections team to pause repossession and support the grieving family. She then helped the sister become a member and secure a personal loan to retain the […]
From Transaction To Connection
Western Vista Federal Credit Union
This summer, one of our members stopped by the branch to make a quick deposit. As we chatted, she mentioned that she’d just finished her last round of chemotherapy. Her whole face lit up when she said it. You could feel the joy radiating from her. I congratulated her, and she smiled, her voice catching […]
GTE Financial Donates More Than 23K To Metro Inclusive Health, Supports DEI and Pride All Year Long
COCC Executes Strategic Partnership to Deliver Clover® State-of-the-art Merchant Services
Perfect Alignment: How COCC’s Client Success Team Powers Community Financial Institutions Through Strategic Innovation
Baker Market Update – Week in Review: July 26, 2024
Education Foundation for California Schools Raises an Estimated $160,000 During Annual Golf Tournament Fundraiser
SchoolsFirst Federal Credit Union Team Raises $56,390 for CHOC Walk in the Park 2024
BECU Expands Services in Spokane with New Neighborhood Financial Center in South Hill
myCUES Dashboard Gets Smarter: CUES Announces Upgrade Powered by Amazon Web Services
Eltropy Leads Credit Unions and Community Banks into New “Safe AI” Era with Comprehensive AI Suite
BCU Announces 2024 Scholarship Program Recipients
Advia Credit Union Partners with ECHO, Inc to Support Wisconsin Tornado Relief Efforts with $11K Contribution
SchoolsFirst Federal Credit Union Recognized for Diversity, Equity and Inclusion
Advia Credit Union Earns Forbes’ 2024 Best-in-State Recognition
Redwood Credit Union Birthday Benefit Bash Raises Over $24,000 for Local Nonprofits
SECU Foundation Renews Support of Lead for North Carolina with $1 Million Grant
Baker Market Update – Week in Review: July 19, 2024
Illinois Credit Union League Announces 2024 Award Winners
COCC Hosts Successful 2024 Spring Tech Forum and Partners Expo
TruChoice FCU expands leadership team with new promotions
SECU Joins North Carolina Governor’s Office for School Supply Drive to Benefit Teachers and Students
TruPartner Credit Union announces Vice President of Lending
SafeAmerica Credit Union Member Appreciation Week Winner
YMC Elevates Member Web Experience
Christian Financial Awards $15,000 in scholarships to local high school graduates
AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit
Open Lending Partners with Securian Financial Group
Universal 1 Credit Union Hosts Free Community Shred Event to Benefit the American Heart Association
Baker Market Update – Week in Review: July 12, 2024
| Corporate Central Announces Promotion of Shannon Cate to Newly Created Member Experience Role
CU Alliance CUSO and Affiliates Rebrand as FOCUSONE™
GTE Financial Donates More Than 23K To Metro Inclusive Health, Supports DEI and Pride All Year Long
COCC Executes Strategic Partnership to Deliver Clover® State-of-the-art Merchant Services
Perfect Alignment: How COCC’s Client Success Team Powers Community Financial Institutions Through Strategic Innovation
Baker Market Update – Week in Review: July 26, 2024
Education Foundation for California Schools Raises an Estimated $160,000 During Annual Golf Tournament Fundraiser
SchoolsFirst Federal Credit Union Team Raises $56,390 for CHOC Walk in the Park 2024
BECU Expands Services in Spokane with New Neighborhood Financial Center in South Hill
myCUES Dashboard Gets Smarter: CUES Announces Upgrade Powered by Amazon Web Services
Eltropy Leads Credit Unions and Community Banks into New “Safe AI” Era with Comprehensive AI Suite
BCU Announces 2024 Scholarship Program Recipients
Advia Credit Union Partners with ECHO, Inc to Support Wisconsin Tornado Relief Efforts with $11K Contribution
SchoolsFirst Federal Credit Union Recognized for Diversity, Equity and Inclusion
Advia Credit Union Earns Forbes’ 2024 Best-in-State Recognition
Redwood Credit Union Birthday Benefit Bash Raises Over $24,000 for Local Nonprofits
SECU Foundation Renews Support of Lead for North Carolina with $1 Million Grant
Baker Market Update – Week in Review: July 19, 2024
Illinois Credit Union League Announces 2024 Award Winners
COCC Hosts Successful 2024 Spring Tech Forum and Partners Expo
TruChoice FCU expands leadership team with new promotions
SECU Joins North Carolina Governor’s Office for School Supply Drive to Benefit Teachers and Students
TruPartner Credit Union announces Vice President of Lending
SafeAmerica Credit Union Member Appreciation Week Winner
YMC Elevates Member Web Experience
Christian Financial Awards $15,000 in scholarships to local high school graduates
AI, Fraud, Delinquency & Growth Strategies: Dive Deep at Eltropy’s Leadership Summit
Open Lending Partners with Securian Financial Group
Universal 1 Credit Union Hosts Free Community Shred Event to Benefit the American Heart Association
Baker Market Update – Week in Review: July 12, 2024
| Corporate Central Announces Promotion of Shannon Cate to Newly Created Member Experience Role
CU Alliance CUSO and Affiliates Rebrand as FOCUSONE™
SchoolsFirst FCU Spreads Holiday Cheer at Rady Children’s Health
Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
BCU Named A Computerworld 2026 Best Place To Work In IT