The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
Why I Love Securityplus FCU
I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]
Driven By Dreams. Supported By Western Vista.
Western Vista Federal Credit Union
Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]
One Member’s Journey From Betrayal To Hope
Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]
Empowering Access, One Van At A Time
Centric Federal Credit Union
A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]
It’s More Than Just A Pizza Delivery
Affinity Plus Federal Credit Union
I was at the grand opening of a new branch, and a member approached me and told me that she had some medical problems a few years back and while she was in hospital her son got into a car accident and ended up in the same hospital. On top of all that, her husband […]
Justice Federal Credit Union Announces Merger with Law Enforcement & Technology Federal Credit Union
Justice Federal Credit Union, (Justice Federal), headquartered in Chantilly, Virginia, expands its footprint in Florida. The Credit Union announced it ...
Coastal Credit Union Foundation and Habitat for Humanity Unveil Latest Home in Chapel Hill
On June 29, the Coastal Credit Union Foundation and Habitat for Humanity of Orange County celebrated the nonprofit’s newest homebuyers ...
Illinois Credit Union System Announces Leadership Change
The Illinois Credit Union System announced today, July 1, 2024, a planned leadership transition with Tom Kane retiring at the ...
ORIGENCE RAISES $132,850 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS
Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
SECU Foundation Provides Financing for Bertie County Workforce Housing
With assistance from SECU Foundation, Bertie County opened its doors July 1 to welcome tenants to a new 24-unit housing ...
Baker Market Update – Week in Review: June 28, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
GTE Financial Promotes Two Leaders In Operations To Vice President
GTE Financial, one of Tampa Bay’s largest locally owned and operated financial institutions, is happy to congratulate the promotion of ...
TopLine Credit Union And Employees Donate Clothing And Shoes
TopLine held the fourth annual clothing and shoe drive during the month of May benefitting four local non-profits, African Education ...
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
NASCUS has submitted a comment letter this week to the National Credit Union Administration (NCUA) outlining potential impacts and improvements ...
Eltropy Announces Key Enhancements to Unified Conversations Platform
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced significant enhancements to its Unified Conversations Platform. ...
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
United Federal Credit Union is pleased to announce the promotion of Kevin Lopez to Mortgage Advisor in Springdale, Arkansas. Lopez ...
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
New England Federal Credit Union and Vermont State Employees Credit Union announced today the merged credit unions’ new name: EastRise ...
UMassFive Helps Award $4,000 in Scholarships
Hadley, MA – UMassFive College Federal Credit Union (UMassFive) is excited to announce that two high school seniors, Clarice Borges ...
Velera Introduces Innovative Onboarding and Project Management Platform
Velera today announced it has launched an innovative new onboarding and project management platform.
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
The Washington Post’s annual Top Workplaces list celebrates organizations that prioritize their employees’ well-being, job satisfaction, and overall workplace culture. ...
Raymond Dorado Appointed to FFIEC State Liaison Committee
Raymond J. Dorado has been appointed to the Federal Financial Institutions Examination Council’s (FFIEC) State Liaison Committee (SLC). Dorado was ...
Homefield Credit Union Signs Renewal Agreement with Synergent
Synergent® is pleased to announce Homefield Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack Henry™ ...
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
Corporate Central is pleased to announce the appointment of Prabhakar Konduru as Senior Cloud Solutions Engineer. In this pivotal role, ...
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Albany, OR, June 06, 2024. Central Willamette Credit Union is thrilled to announce the appointment of Luisa Herrera as the ...
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Interra Credit Union has formed a strategic partnership with Arkatechture CUSO, a leading data analytics fintech, to elevate their business ...
Coastal Credit Union Foundation Awards $438k in Grants
The Coastal Credit Union Foundation has awarded $438,000 to 16 nonprofits in North Carolina during its Q2 2024 grant cycle. ...
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
TowerCares Foundation today announced that the 41st annual Tower Classic Golf Tournament broke its own fundraising record, raising over $68,000 ...
UMassFive Introduces New Human Resources Manager
UMassFive College Federal Credit Union (UMassFive) is excited to announce Hilary Barnard in her new role as Human Resources Manager.
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized the exemplary school employees ...
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Support EXP is proud to announce an exclusive webinar on Wednesday, June 26th, at 2:00 pm (Eastern) grappling with the ...
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
Coastal Credit Union’s real estate subsidiary, Daymark Realty, reached another milestone this month, having saved Coastal members more than $5 ...
New Co-CEOs Lead with Vision and Resilience
Roanoke Valley Community Credit Union has started 2024 on fire, boasting an impressive $5.5 million in new loans under co-CEOs ...
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Susan ...
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
The Cities for Financial Empowerment Fund’s Bank On National Account Standards Certification of Unitus Tru Checking indicates that it meets ...
Justice Federal Credit Union Announces Merger with Law Enforcement & Technology Federal Credit Union
Justice Federal Credit Union, (Justice Federal), headquartered in Chantilly, Virginia, expands its footprint in Florida. The Credit Union announced it ...
Coastal Credit Union Foundation and Habitat for Humanity Unveil Latest Home in Chapel Hill
On June 29, the Coastal Credit Union Foundation and Habitat for Humanity of Orange County celebrated the nonprofit’s newest homebuyers ...
Illinois Credit Union System Announces Leadership Change
The Illinois Credit Union System announced today, July 1, 2024, a planned leadership transition with Tom Kane retiring at the ...
ORIGENCE RAISES $132,850 WITH “30 YEARS OF IMPACT” CAMPAIGN DONATING FUNDS TO CHILDREN’S MIRACLE NETWORK HOSPITALS
Origence, the leading lending technology solutions provider for credit unions, raised $132,850 in its “30 Years of Impact” campaign fundraiser ...
SECU Foundation Provides Financing for Bertie County Workforce Housing
With assistance from SECU Foundation, Bertie County opened its doors July 1 to welcome tenants to a new 24-unit housing ...
Baker Market Update – Week in Review: June 28, 2024
Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
GTE Financial Promotes Two Leaders In Operations To Vice President
GTE Financial, one of Tampa Bay’s largest locally owned and operated financial institutions, is happy to congratulate the promotion of ...
TopLine Credit Union And Employees Donate Clothing And Shoes
TopLine held the fourth annual clothing and shoe drive during the month of May benefitting four local non-profits, African Education ...
NASCUS Issues Comments on NCUA’s Part 749 Record Retention and Preservation Rule
NASCUS has submitted a comment letter this week to the National Credit Union Administration (NCUA) outlining potential impacts and improvements ...
Eltropy Announces Key Enhancements to Unified Conversations Platform
Eltropy, the leading AI-powered conversations platform for community financial institutions (CFIs), today announced significant enhancements to its Unified Conversations Platform. ...
United Federal Credit Union Names New Mortgage Advisor in Springdale, AR
United Federal Credit Union is pleased to announce the promotion of Kevin Lopez to Mortgage Advisor in Springdale, Arkansas. Lopez ...
NEFCU AND VSECU ANNOUNCE NEW NAME AND BRAND
New England Federal Credit Union and Vermont State Employees Credit Union announced today the merged credit unions’ new name: EastRise ...
UMassFive Helps Award $4,000 in Scholarships
Hadley, MA – UMassFive College Federal Credit Union (UMassFive) is excited to announce that two high school seniors, Clarice Borges ...
Velera Introduces Innovative Onboarding and Project Management Platform
Velera today announced it has launched an innovative new onboarding and project management platform.
U.S. Senate Federal Credit Union Honored as Top Workplace by The Washington Post!
The Washington Post’s annual Top Workplaces list celebrates organizations that prioritize their employees’ well-being, job satisfaction, and overall workplace culture. ...
Raymond Dorado Appointed to FFIEC State Liaison Committee
Raymond J. Dorado has been appointed to the Federal Financial Institutions Examination Council’s (FFIEC) State Liaison Committee (SLC). Dorado was ...
Homefield Credit Union Signs Renewal Agreement with Synergent
Synergent® is pleased to announce Homefield Credit Union has signed a ten-year renewal agreement with Synergent for hosted Jack Henry™ ...
Corporate Central Welcomes Prabhakar Konduru as Senior Cloud Solutions Engineer
Corporate Central is pleased to announce the appointment of Prabhakar Konduru as Senior Cloud Solutions Engineer. In this pivotal role, ...
For Immediate Release: Central Willamette Credit Union Selects Luisa Herrera as Chief Experience Officer (CXO)
Albany, OR, June 06, 2024. Central Willamette Credit Union is thrilled to announce the appointment of Luisa Herrera as the ...
Interra Credit Union Partners With Arkatechture to Build Data Warehouse
Interra Credit Union has formed a strategic partnership with Arkatechture CUSO, a leading data analytics fintech, to elevate their business ...
Coastal Credit Union Foundation Awards $438k in Grants
The Coastal Credit Union Foundation has awarded $438,000 to 16 nonprofits in North Carolina during its Q2 2024 grant cycle. ...
41st Annual Tower Classic Golf Tournament Raises Over $68,000 for the Johns Hopkins Children’s Center
TowerCares Foundation today announced that the 41st annual Tower Classic Golf Tournament broke its own fundraising record, raising over $68,000 ...
UMassFive Introduces New Human Resources Manager
UMassFive College Federal Credit Union (UMassFive) is excited to announce Hilary Barnard in her new role as Human Resources Manager.
SchoolsFirst FCU Honors Classified School Employees in Recognition Events Throughout California
SchoolsFirst Federal Credit Union, the largest credit union serving school employees and their families, recently recognized the exemplary school employees ...
SchoolsFirst Federal Credit Union Ranked #1 in California by Forbes
SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Conquering Silent Attrition: Credit Union Leaders Invited to Discover Member Retention Strategies in Exclusive Webinar
Support EXP is proud to announce an exclusive webinar on Wednesday, June 26th, at 2:00 pm (Eastern) grappling with the ...
Coastal Credit Union’s Daymark Realty Reaches Five Million Dollar Savings Milestone
Coastal Credit Union’s real estate subsidiary, Daymark Realty, reached another milestone this month, having saved Coastal members more than $5 ...
New Co-CEOs Lead with Vision and Resilience
Roanoke Valley Community Credit Union has started 2024 on fire, boasting an impressive $5.5 million in new loans under co-CEOs ...
Tower Federal Credit Union Welcomes Susan Ralston as New Chief Operating Officer
Tower Federal Credit Union, one of the largest credit unions in Maryland, is pleased to announce the hiring of Susan ...
Unitus Community Credit Union’s Tru Checking Receives National Certification by Banking Advocates as Safe, Affordable Account
The Cities for Financial Empowerment Fund’s Bank On National Account Standards Certification of Unitus Tru Checking indicates that it meets ...
SchoolsFirst FCU Spreads Holiday Cheer at Rady Children’s Health
A team of SchoolsFirst Federal Credit Union employees sponsored a holiday gift giving opportunity for Rady Children’s Health in Orange County on December 18.
Los Angeles Mid-City Branch Extends SchoolsFirst FCU’s Footprint to 72 Branches in California
SchoolsFirst Federal Credit Union opened it 72nd Branch in Los Angeles on December 22.
ICUL Names Congressman Darin LaHood as 2025 Federal Credit Union Legislative Champion
The Illinois Credit Union League (ICUL) today announced Congressman Darin LaHood (R-IL-16) as its first Federal Credit Union Legislative Champion, recognizing his leadership and advocacy ...
SECU Foundation Awards $500,000 Grant to Feeding the Carolinas to Support Expanded Food Access During Holiday Season
SECU Foundation is pleased to announce a $500,000 grant to Feeding the Carolinas to help address widespread food insecurity and the increased demand on food ...
Corporate Central Promotes Sierra Randall and Alexis Dohm to Member Experience Specialists
Corporate Central is excited to announce the promotion of Sierra Randall and Alexis Dohm to Member Experience Specialists, recognizing their exceptional commitment to delivering outstanding ...
BCU Named A Computerworld 2026 Best Place To Work In IT
BCU has been ranked No. 2 among small organizations on Foundry’s Computerworld 2026 Best Places to Work in IT. This recognition highlights BCU’s belief that ...