The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Driven By Dreams. Supported By Western Vista.

Western Vista Federal Credit Union

Juan arrived from Mexico searching for the American dream. He spent decades in the United States on a work visa and met Nathan, a member of our team, through his landscaping business. Nathan manages Western Vista’s indirect lending program and is bilingual. Juan speaks English, but like many non-native speakers, he is more comfortable speaking […]

One Member’s Journey From Betrayal To Hope

Several years ago, I had an elderly member reach out to me because his account balances were much lower than he believed they should have been. He was very upset and was asking for assistance. He wanted to go back almost five years on his account to find out where his money went. He pleaded […]

Empowering Access, One Van At A Time

Centric Federal Credit Union

A husband and wife wanted to help their community, so they formed an LLC to provide non-emergent medical transportation. Through the business they started, they were able to help those in their community with medical issues and limited means and ensure they had access to the care they needed. Recently, after hearing about the husband […]

Operations & HR

SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees

State Employees’ Credit Union (SECU) has been named 2024 PLANSPONSOR of the Year for its Total Retirement Offering provided to ...
Industry Analysis & Trends

Optimizing Collections: Mitigating Risk Management in Estate Recovery

Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like ...
Other

BECU Expands Financial Services for South King County Members with New White Center Location

BECU, Washington’s largest credit union, today announced its plans to open a new Neighborhood Financial Center (NFC) in the White ...
Strategic Partnerships

Envisant Partners with Clutch

Envisant is excited to share the news below of our partnership with Clutch! Together Clutch and Envisant will empower credit ...
Operations & HR

ACUMA Seeks New Volunteer Board Member to Serve on Its Board of Directors

The American Credit Union Mortgage Association (ACUMA) seeks a Volunteer Board Member. The new candidate will join the association’s governing ...
Personnel Promotions

Kristen Mahlmann Promoted to Chief Financial Officer At Redwood Credit Union

Kristen Mahlmann has been promoted to chief financial officer for Redwood Credit Union.
Making A Difference

Vecinos Receives $1.6 Million from SECU Foundation for New Medical Center and Human Services Hub

SECU Foundation recently awarded a $1.6 million grant to Vecinos for a new medical center and human services hub in ...
Industry Analysis & Trends

Eltropy Heats Up Webinar Season: Equipping Credit Unions and Community Banks with Powerful Fraud Prevention Strategies

AI-powered fraud prevention and protecting from the impact of rising delinquencies takes center stage in Eltropy’s latest webinars SANTA CLARA, ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 07, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

CU Student Choice Announces Denise Stevens as New Board Member

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that Denise Stevens, EVP ...
Making A Difference

SchoolsFirst FCU Honors Innovative School Superintendent and District at Innovation in Education Awards

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, presented ...
Operations & HR

Coastal Credit Union Named to the 2024 Best Employers List by Business North Carolina Magazine

Business North Carolina magazine has announced that Coastal Credit Union has been named one of its 2024 North Carolina Best ...
Personnel Promotions

Coastal Credit Union Hires Doreen Duffy, VP of Human Resources

Coastal Credit Union has hired Doreen Duffy as VP of Human Resources. In her role, Duffy will develop and execute ...
Other

Yolanda Ford to Retire from the NASCUS Regulator Board of Directors

The National Association of State Credit Union Supervisors (NASCUS) is announcing that Yolanda Ford will retire from the NASCUS Regulator ...
Technology

Alogent Introduces Enhanced AccuAccount Features to Strengthen Loan Document Management Compliance, Aligned with Dodd-Frank Act Standards for Demographic Data Protection

Alogent announced the release of AccuAccount v24.0, inclusive of new features that ensure compliance with the Equal Credit Opportunity Act, ...
Operations & HR

Advia Credit Union proud to announce Recent Key New Hires and Promotions

Advia Credit Union is pleased to announce various internal promotions and new hires within the organization. These updates demonstrate the ...
Making A Difference

Day Air Credit Union Awards Two $1,000 Scholarships to Area Students

Day Air Credit Union is pleased to announce that Sydney Wilson and Cole Malenich are the recipients of the 2024 ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 31, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Corporate Central Welcomes Laurie Butz as New Board Member Following Retirement of Eric Chrisinger

After 15 years of dedicated volunteer service, including serving as Chair from 2017 to 2019, Eric Chrisinger, President/CEO of Co-op ...
Operations & HR

Corporate Central Welcomes Clare Krupar as Accounting and Office Assistant

Corporate Central is pleased to announce the hiring of Clare Krupar as Accounting and Office Assistant. In this role, Krupar ...
Making A Difference

SchoolsFirst Federal Credit Union Surpasses Fundraising Goal for CHLA Walk & Play L.A. 2024

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

For Immediate Release: Mission City Federal Credit Union Appoints Kamil Sakici as Chief Executive Officer

Santa Clara, CA – June 4, 2024. The Board of Directors of Mission City Federal Credit Union is pleased to ...
Personnel Promotions

Tasha Kostick Appointed to Corporate One Federal Credit Union’s Board of Directors

Corporate One Federal Credit Union announced today that Tasha Kostick, senior vice president and chief financial officer at 1st Northern ...
Operations & HR

SECU Awarded PLANSPONSOR of the Year for Its Total Retirement Offering for Employees

State Employees’ Credit Union (SECU) has been named 2024 PLANSPONSOR of the Year for its Total Retirement Offering provided to ...
Industry Analysis & Trends

Optimizing Collections: Mitigating Risk Management in Estate Recovery

Inflation has affected many aspects of the economy, with the cost of nearly everything rising – from non-discretionary expenses like ...
Other

BECU Expands Financial Services for South King County Members with New White Center Location

BECU, Washington’s largest credit union, today announced its plans to open a new Neighborhood Financial Center (NFC) in the White ...
Strategic Partnerships

Envisant Partners with Clutch

Envisant is excited to share the news below of our partnership with Clutch! Together Clutch and Envisant will empower credit ...
Operations & HR

ACUMA Seeks New Volunteer Board Member to Serve on Its Board of Directors

The American Credit Union Mortgage Association (ACUMA) seeks a Volunteer Board Member. The new candidate will join the association’s governing ...
Personnel Promotions

Kristen Mahlmann Promoted to Chief Financial Officer At Redwood Credit Union

Kristen Mahlmann has been promoted to chief financial officer for Redwood Credit Union.
Making A Difference

Vecinos Receives $1.6 Million from SECU Foundation for New Medical Center and Human Services Hub

SECU Foundation recently awarded a $1.6 million grant to Vecinos for a new medical center and human services hub in ...
Industry Analysis & Trends

Eltropy Heats Up Webinar Season: Equipping Credit Unions and Community Banks with Powerful Fraud Prevention Strategies

AI-powered fraud prevention and protecting from the impact of rising delinquencies takes center stage in Eltropy’s latest webinars SANTA CLARA, ...
Industry Analysis & Trends

Baker Market Update – Week in Review: June 07, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

CU Student Choice Announces Denise Stevens as New Board Member

CU Student Choice, the leading provider of higher education financing solutions to America’s credit unions, announced that Denise Stevens, EVP ...
Making A Difference

SchoolsFirst FCU Honors Innovative School Superintendent and District at Innovation in Education Awards

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, presented ...
Operations & HR

Coastal Credit Union Named to the 2024 Best Employers List by Business North Carolina Magazine

Business North Carolina magazine has announced that Coastal Credit Union has been named one of its 2024 North Carolina Best ...
Personnel Promotions

Coastal Credit Union Hires Doreen Duffy, VP of Human Resources

Coastal Credit Union has hired Doreen Duffy as VP of Human Resources. In her role, Duffy will develop and execute ...
Other

Yolanda Ford to Retire from the NASCUS Regulator Board of Directors

The National Association of State Credit Union Supervisors (NASCUS) is announcing that Yolanda Ford will retire from the NASCUS Regulator ...
Technology

Alogent Introduces Enhanced AccuAccount Features to Strengthen Loan Document Management Compliance, Aligned with Dodd-Frank Act Standards for Demographic Data Protection

Alogent announced the release of AccuAccount v24.0, inclusive of new features that ensure compliance with the Equal Credit Opportunity Act, ...
Operations & HR

Advia Credit Union proud to announce Recent Key New Hires and Promotions

Advia Credit Union is pleased to announce various internal promotions and new hires within the organization. These updates demonstrate the ...
Making A Difference

Day Air Credit Union Awards Two $1,000 Scholarships to Area Students

Day Air Credit Union is pleased to announce that Sydney Wilson and Cole Malenich are the recipients of the 2024 ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 31, 2024

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Other

Corporate Central Welcomes Laurie Butz as New Board Member Following Retirement of Eric Chrisinger

After 15 years of dedicated volunteer service, including serving as Chair from 2017 to 2019, Eric Chrisinger, President/CEO of Co-op ...
Operations & HR

Corporate Central Welcomes Clare Krupar as Accounting and Office Assistant

Corporate Central is pleased to announce the hiring of Clare Krupar as Accounting and Office Assistant. In this role, Krupar ...
Making A Difference

SchoolsFirst Federal Credit Union Surpasses Fundraising Goal for CHLA Walk & Play L.A. 2024

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

For Immediate Release: Mission City Federal Credit Union Appoints Kamil Sakici as Chief Executive Officer

Santa Clara, CA – June 4, 2024. The Board of Directors of Mission City Federal Credit Union is pleased to ...
Personnel Promotions

Tasha Kostick Appointed to Corporate One Federal Credit Union’s Board of Directors

Corporate One Federal Credit Union announced today that Tasha Kostick, senior vice president and chief financial officer at 1st Northern ...

LAFCU and Grassroots Giving Lansing to host entrepreneurship mixer focused on lending essentials

LANSING, Mich. — LAFCU and Grassroots Giving Lansing will host the second session of their Entrepreneurship Mixer Series, The Lending Essentials, from 11 a.m. to 2 ...

CUES and TruStage® Launch Leadership Pathways to Expand Access to Executive-Ready Talent Across the Credit Union System

CUES and TruStage® today announced Leadership Pathways, a yearlong, integrated leadership development experience designed to expand access to advanced leadership preparation across the credit union ...

Coastal Credit Union Expands Mortgage Options with VA Loan Programs

Coastal Credit Union has announced the rollout of new mortgage programs designed to expand access to homeownership for more North Carolinians, especially military veterans. Coastal ...

Appli Calculator Deployment Drives 23% Conversion Rate for First Source Federal Credit Union

Appli, a provider of AI-powered financial calculators for credit unions and community banks, today released year-one results from First Source Federal Credit Union showing significant ...

Baker Market Update – Week in Review: January 30, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic developments.

ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations

Dallas, Texas – ALM First, a strategic partner to more than 300 financial institutions nationwide, continues to expand its Sales & Client Relations team in response ...
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