The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A Simple Adjustment Boosts Earnings
When a member visited our branch, Nik went beyond the transaction. While reviewing the member’s account, he noticed a large balance in her primary share account earning minimal dividends. Understanding her preference for paper statements and in-person banking, Nik suggested moving part of her funds into her existing money market account for a higher dividend […]
A Reminder They’re Never Forgotten
Logix Federal Credit Union
At Logix, our WOW Program allows employees to go beyond transactions and create moments of genuine care. When a member came in confused about her account, she shared she was experiencing memory challenges after losing both her daughter and her mother. The member felt embarrassed when she couldn’t recall details, but the team member patiently […]
Spotting Red Flags Protects A Member
EECU equips our team with ongoing fraud prevention training so they can spot the warning signs of a scam early and protect the members who trust us as their financial institution. Recently, that training helped a quick-thinking representative ask the right questions and prevent a member from losing $20,000 to a romance scam. When a […]
Showing Up When Disaster Strikes
California Credit Union
When wildfires swept through parts of Los Angeles County, one California Credit Union member found himself facing more than property damage. Living on a fixed income of Social Security and retirement benefits, the uncertainty created immediate financial strain. California Credit Union’s Loan Solutions team recognized the urgency and stepped in. The team quickly put a […]
Supporting A Mother Through Loss
Logix Federal Credit Union
Through Logix’s WOW Program, team members are empowered to show care for members in meaningful, personal ways. When a mother visited the branch to request a loan for her son’s funeral, a team member took time to listen as she shared memories of her 20-year-old son and the impact he had on others. Our team […]
Language Support Fosters True Inclusion
Priscilla’s commitment to language support is more than a job — it’s a way to build genuine connections. She uses bilingual support regularly in her role, making sure every member feels welcome and understood. Priscilla had the chance to deliver holiday gifts to a family adopted by iQ. The mother’s gratitude was overwhelming, and her […]
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Dallas, Texas – ALM First, a strategic partner to more than 300 financial institutions nationwide, continues to expand its Sales & ...
Vizo Financial’s February 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Coastal Credit Union Surpasses $6 Billion in Assets
Coastal Credit Union announced that it has reached $6 billion in assets. Through the end of December, Coastal’s assets are ...
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
For one Novato family of four, the start of a new year marks a milestone they once thought impossible—celebrating in ...
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
In 2025, Vizo Financial Corporate Credit Union initiated its Education Rewards Program, which allows attendees to earn points on an ...
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
SchoolsFirst Federal Credit Union has earned a spot on Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list for ...
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
MINNEAPOLIS — Elan Credit Card today announced the expansion of its charitable giving program, delivering $250,000 in donations to 25 ...
One Nevada Announces Promotions for Five Leaders
LAS VEGAS, NV. – One Nevada Credit Union, one of the strongest credit unions in the country, recently announced five ...
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
eDOC CUSO network and partnerships bring growth across document imaging and eDOCSignature solution adoption.
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Arkatechture’s new product, ArkaIQ, empowers teams to interact directly with trusted data with no reports or data requests required.
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
Indiana Members Credit Union has earned two major honors for the third consecutive year. Newsweek named IMCU one of America’s ...
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
I wanted to share some exciting news from SchoolsFirst Federal Credit Union: in 2025, the Credit Union contributed more than ...
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Corporate Central is proud to recognize Will Valadez for earning the Senior Professional in Human Resources (SPHR) certification, a prestigious ...
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Dallas, TX – Registration is now open for ALM First’s 2026 Derivatives Symposium—a premier in-person mini-conference designed for treasury and ...
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Corporate One Federal Credit Union today announced the successful closing of its inaugural multi-seller prime auto loan securitization. This $335 ...
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
Newsweek has named Redwood Credit Union one of America’s Best Credit Unions, recognizing its member satisfaction, financial strength, and community ...
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
SchoolsFirst Federal Credit Union, the largest Credit Union in California, is helping make home ownership a reality for school employees. ...
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
Corporate Central and Middesk are turning business onboarding into a competitive advantage for credit unions. The organizations recently announced a ...
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
MADISON, WI – January 22, 2026 – CUNA Strategic Services (CSS) is pleased to announce the expansion of its alliance ...
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes
Alogent proudly announced that Waterbury CT Teachers Federal Credit Union selected FASTdocs, its enterprise content management (ECM) platform purpose built ...
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals
Nymbus, a modern banking platform for U.S. banks and credit unions, today announced that First Entertainment Credit Union has successfully ...
Corporate Central Promotes Hunter Cliffgard to Investment Analyst
Corporate Central is pleased to announce the promotion of Hunter Cliffgard from Investment Assistant to Investment Analyst, recognizing his strong ...
CRIF Select Appoints Robert Christini as Senior Vice President of Sales
CRIF Select announced that Robert Christini has joined the company as Senior Vice President of Sales, bringing proven leadership and ...
Applications sought for $10K LAFCU Innovation for Education Grant
LANSING, Mich. — From calming corners to robotics labs, Michigan classrooms are being transformed in powerful ways — and LAFCU ...
Credit Union League of Connecticut Rebrands as Connecticut’s Credit Unions; Services Arm Relaunches as cuVoyant
Rocky Hill, Conn. (January 15, 2026) — The Credit Union League of Connecticut has officially rebranded as Connecticut’s Credit Unions, ...
Redwood Credit Union welcomes Jay Tkachuk as Chief Information Officer
Jay Tkachuk has joined Redwood Credit Union (RCU) as Chief Information Officer.
EECU Sponsors Community Events Honoring Martin Luther King Jr.’s Legacy
FRESNO, Calif. (Jan. 16, 2026) – Educational Employees Credit Union (EECU) is proud to sponsor the 42nd Annual Commemoration celebrating ...
Seven Credit Unions Select myCUmortgage as Their Home Loan Partner
myCUmortgage is thrilled to announce new partnerships with seven credit unions in the fourth quarter of 2025. New partnerships span ...
Corporate One Federal Credit Union Marks More Than 70 New Connections to Immediate Payment Rails in 2025
COLUMBUS, Ohio – Corporate One Federal Credit Union announced today that it successfully completed 71 new connections to the RTP ...
BCU WEALTH ADVISORS, LLC HONORED AT KEHRER GROUP’S 2025 TOP DIRECTORS AWARDS
BCU Wealth Advisors, LLC is proud to announce that Kristi Mertens, CFP®, Managing Director of BCU Wealth Advisors, has been ...
ALM First Welcomes Jennifer Walker as Director, Sales & Client Relations
Dallas, Texas – ALM First, a strategic partner to more than 300 financial institutions nationwide, continues to expand its Sales & ...
Vizo Financial’s February 2026 Education Calendar
At Vizo Financial we are committed to providing quality education to credit unions and their staff, which is why we ...
Coastal Credit Union Surpasses $6 Billion in Assets
Coastal Credit Union announced that it has reached $6 billion in assets. Through the end of December, Coastal’s assets are ...
13 families celebrate the new year in new homes thanks to RCU Community Fund’s Down Payment Assistance program
For one Novato family of four, the start of a new year marks a milestone they once thought impossible—celebrating in ...
Vizo Financial Recaps Successful Year of Credit Union Education in 2025
In 2025, Vizo Financial Corporate Credit Union initiated its Education Rewards Program, which allows attendees to earn points on an ...
Newsweek Names SchoolsFirst Federal Credit Union One of America’s Best Regional Banks & Credit Unions in 2026
SchoolsFirst Federal Credit Union has earned a spot on Newsweek’s America’s Best Regional Banks & Credit Unions 2026 list for ...
Elan Charitable Giving Celebrates 5 Years with $250,000 in Donations
MINNEAPOLIS — Elan Credit Card today announced the expansion of its charitable giving program, delivering $250,000 in donations to 25 ...
One Nevada Announces Promotions for Five Leaders
LAS VEGAS, NV. – One Nevada Credit Union, one of the strongest credit unions in the country, recently announced five ...
eDOC REPORTS ADOPTION GROWTH ACROSS DOCUMENT IMAGING AND eDOCSignature PLATFORMS
eDOC CUSO network and partnerships bring growth across document imaging and eDOCSignature solution adoption.
Arkatechture Announces Launch of AI Data Analyst Tool: ArkaIQ
Arkatechture’s new product, ArkaIQ, empowers teams to interact directly with trusted data with no reports or data requests required.
Indiana Members Credit Union Recognized at Best Regional Credit Union by Newsweek and Indianapolis Community Choice Awards
Indiana Members Credit Union has earned two major honors for the third consecutive year. Newsweek named IMCU one of America’s ...
SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network
I wanted to share some exciting news from SchoolsFirst Federal Credit Union: in 2025, the Credit Union contributed more than ...
Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central
Corporate Central is proud to recognize Will Valadez for earning the Senior Professional in Human Resources (SPHR) certification, a prestigious ...
Registration Now Open for ALM First’s 2026 Derivatives Symposium
Dallas, TX – Registration is now open for ALM First’s 2026 Derivatives Symposium—a premier in-person mini-conference designed for treasury and ...
Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization
Corporate One Federal Credit Union today announced the successful closing of its inaugural multi-seller prime auto loan securitization. This $335 ...
Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row
Newsweek has named Redwood Credit Union one of America’s Best Credit Unions, recognizing its member satisfaction, financial strength, and community ...
SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees
SchoolsFirst Federal Credit Union, the largest Credit Union in California, is helping make home ownership a reality for school employees. ...
Corporate Central Supercharges Business Onboarding with Next Generation Verification, powered by Middesk, in Beastro
Corporate Central and Middesk are turning business onboarding into a competitive advantage for credit unions. The organizations recently announced a ...
CUNA Strategic Services Expands Sparrow Alliance to Help Credit Unions Deepen Member Relationships Beyond the Branch
MADISON, WI – January 22, 2026 – CUNA Strategic Services (CSS) is pleased to announce the expansion of its alliance ...
Waterbury CT Teachers Federal Credit Union Selects Alogent’s FASTdocs to Modernize Enterprise Content Management and Automate Manual Processes
Alogent proudly announced that Waterbury CT Teachers Federal Credit Union selected FASTdocs, its enterprise content management (ECM) platform purpose built ...
First Entertainment Credit Union and Nymbus Launch CineFi, First Digital Credit Union for Entertainment Professionals
Nymbus, a modern banking platform for U.S. banks and credit unions, today announced that First Entertainment Credit Union has successfully ...
Corporate Central Promotes Hunter Cliffgard to Investment Analyst
Corporate Central is pleased to announce the promotion of Hunter Cliffgard from Investment Assistant to Investment Analyst, recognizing his strong ...
CRIF Select Appoints Robert Christini as Senior Vice President of Sales
CRIF Select announced that Robert Christini has joined the company as Senior Vice President of Sales, bringing proven leadership and ...
Applications sought for $10K LAFCU Innovation for Education Grant
LANSING, Mich. — From calming corners to robotics labs, Michigan classrooms are being transformed in powerful ways — and LAFCU ...
Credit Union League of Connecticut Rebrands as Connecticut’s Credit Unions; Services Arm Relaunches as cuVoyant
Rocky Hill, Conn. (January 15, 2026) — The Credit Union League of Connecticut has officially rebranded as Connecticut’s Credit Unions, ...
Redwood Credit Union welcomes Jay Tkachuk as Chief Information Officer
Jay Tkachuk has joined Redwood Credit Union (RCU) as Chief Information Officer.
EECU Sponsors Community Events Honoring Martin Luther King Jr.’s Legacy
FRESNO, Calif. (Jan. 16, 2026) – Educational Employees Credit Union (EECU) is proud to sponsor the 42nd Annual Commemoration celebrating ...
Seven Credit Unions Select myCUmortgage as Their Home Loan Partner
myCUmortgage is thrilled to announce new partnerships with seven credit unions in the fourth quarter of 2025. New partnerships span ...
Corporate One Federal Credit Union Marks More Than 70 New Connections to Immediate Payment Rails in 2025
COLUMBUS, Ohio – Corporate One Federal Credit Union announced today that it successfully completed 71 new connections to the RTP ...
BCU WEALTH ADVISORS, LLC HONORED AT KEHRER GROUP’S 2025 TOP DIRECTORS AWARDS
BCU Wealth Advisors, LLC is proud to announce that Kristi Mertens, CFP®, Managing Director of BCU Wealth Advisors, has been ...
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
SchoolsFirst Federal Credit Union partnered with Friends of Sacramento Arts to honor educators and community advocates at the fourth annual Heroes of Arts Education Gala ...
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Baxter Credit Union (BCU) today announced that following regular succession planning discussions with the Board of Directors, BCU’s President/CEO, Michael G. Valentine, has informed the Board of ...
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
Kemba Credit Union has partnered with Arkatechture to build the data foundation needed to operate more proactively, deliver targeted member engagement, and drive measurable performance ...
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
LANSING, Mich. — LAFCU has promoted Morgan Pray to vice president of ATM/ITM operations recognizing her leadership, operational expertise and commitment to member service.
Women make up 60% of the workforce at 3Rivers Federal Credit Union
Women make up 60% of the workforce at 3Rivers Federal Credit Union, with representation across roles including leadership and 33% of the Board of Directors. ...
ACUMA Recognized with Great Benefits Award from Mployer
ACUMA is proud to announce that it has been recognized with the 2026 Great Benefits Award from Mployer, the industry-standard for employee benefit plan rating. ...