The Member Story Project
The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.
They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.
Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.
The Member Story Project is sponsored by Callahan & Associates
A New Beginning And A Safer Road Ahead
Connections Credit Union
This past year, I had a member come in who was desperate to separate from her spouse and the debt tied to their marriage. At the time of her loan, her credit score was in the low 500s, so she was not hopeful that she would be able to do much at all. She had […]
Hope Through A Simple Plan
Fairwinds Credit Union
A member came to us requesting a debt consolidation loan. After listening carefully, one of our crewmembers took the time to offer an alternative approach: the debt snowball method. Working one-on-one with our member, she organized the outstanding debts from smallest to largest, then created a plan for the member to aggressively pay toward the […]
A Home Protected When It Mattered Most
A longtime Day Air Credit Union member and grandmother in Dayton, Ohio worked for years toward a single goal: stable homeownership for herself and the family she helps support. Living on a modest income as a caregiver, she had limited access to affordable credit through traditional lenders. Over time, Day Air supported her with responsible […]
A Fresh Start Through a Better Rate
DC Federal Credit Union
A married couple visited the Credit Union seeking assistance in refinancing their vehicle for a better rate. Santander financed the couple’s car loan and the interest rate was 24.300 %. They both worked for a cleaning company. Suddenly, the wife became ill and had to stay at home. One income was not sufficient to cover […]
A First Step Toward Financial Freedom
MERCO Credit Union
A member came in wanting to apply for a credit card and mentioned that it was his first time ever applying for one. I began asking questions about his purpose for applying so I could better explain his options. He shared that he wanted to pay off a current loan because he was paying very […]
A Dream Taking Shape In Rural Florida
Innovations Financial Federal Credit Union
In rural Northwest Florida, financial opportunities are scarce. With no major industries, most residents rely on local government, correctional facility employment, or service industry jobs. For one member, a mother of three, working outside the home was not feasible due to childcare costs. To help support her family, she bred dogs, but she dreamed of […]
For Immediate Release – Securityplus Federal Credit Union Elevates Strategy and Lending Leadership with Key Executive Moves
Orsa Credit Union Selects Appli to Modernize Digital Member Experience
University of Lending: Strengthening Credit Union Lending from the Inside Out
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
Women make up 60% of the workforce at 3Rivers Federal Credit Union
ACUMA Recognized with Great Benefits Award from Mployer
LAFCU promotes longtime employee Kim Hengsbach to assistant collections manager
ACUMA Welcomes Three New Board Members
eDOC Innovations and Advanced Fraud Solutions Partner to Bring Deposit Fraud Intelligence to Credit Union Check Imaging
Indiana Members Credit Union Celebrates Bottleworks Headquarters Grand Opening and 70th Anniversary
Maine Credit Unions Expand Financial Education with New Curriculum Focused on Protecting Assets and Preventing Fraud
LGE Community Credit Union honored with MemberXP Best of the Best Award
Illinois Credit Union League Announces New Young Professional Associate Director Position
FMSI and Appli Partner to Help Credit Union Branches Drive Member Revenue
Alogent’s FASTdocs Earns Finalist Spot in CreditUnions.com’s 2026 Innovation Series for Employee Enablement
Vizo Financial Named 2026 Gallup Exceptional Workplace Award Winner for Fourth Consecutive Year
EECU Sponsors Clovis Unified’s Latino Student Success Conference
Suntell launches AI-powered SpreadIQ™ to accelerate tax return analysis and underwriting workflows
ORIGENCE ANNOUNCES DAYMOND JOHN AS KEYNOTE SPEAKER FOR LENDING TECH LIVE ’26 CONFERENCE
ELGA Credit Union Completes Acquisition of Marine Bank
Heartland Credit Union Selects Aaron Rios As New CEO
EECU Named Best Credit Union and Home Loans in North SLO County
Redwood Credit Union Surpasses $1 Million in Giving Support for Redwood Empire Food Bank
Family Trust Federal Credit Union Joins Upstate Credit Unions for Habitat Greenville Credit Union Build 2026
Baker Market Update – Week in Review: March 6, 2026
22 Nonprofits Receive $69,400 in Grants from 3Rivers Credit Union Foundation
BECU continues expansion with new locations in Auburn, Liberty Lake, and Mercer Island
For Immediate Release – Securityplus Federal Credit Union Elevates Strategy and Lending Leadership with Key Executive Moves
Orsa Credit Union Selects Appli to Modernize Digital Member Experience
University of Lending: Strengthening Credit Union Lending from the Inside Out
SchoolsFirst FCU Partners with Friends of Sacramento Arts for the 2026 Heroes of Arts Education Gala
BAXTER CREDIT UNION (BCU) ANNOUNCES CEO SUCCESSION PLAN
Kemba Credit Union Selects Arkatechture as Strategic Data Analytics Partner
LAFCU promotes Morgan Pray to vice president of ATM/ITM operations
Women make up 60% of the workforce at 3Rivers Federal Credit Union
ACUMA Recognized with Great Benefits Award from Mployer
LAFCU promotes longtime employee Kim Hengsbach to assistant collections manager
ACUMA Welcomes Three New Board Members
eDOC Innovations and Advanced Fraud Solutions Partner to Bring Deposit Fraud Intelligence to Credit Union Check Imaging
Indiana Members Credit Union Celebrates Bottleworks Headquarters Grand Opening and 70th Anniversary
Maine Credit Unions Expand Financial Education with New Curriculum Focused on Protecting Assets and Preventing Fraud
LGE Community Credit Union honored with MemberXP Best of the Best Award
Illinois Credit Union League Announces New Young Professional Associate Director Position
FMSI and Appli Partner to Help Credit Union Branches Drive Member Revenue
Alogent’s FASTdocs Earns Finalist Spot in CreditUnions.com’s 2026 Innovation Series for Employee Enablement
Vizo Financial Named 2026 Gallup Exceptional Workplace Award Winner for Fourth Consecutive Year
EECU Sponsors Clovis Unified’s Latino Student Success Conference
Suntell launches AI-powered SpreadIQ™ to accelerate tax return analysis and underwriting workflows
ORIGENCE ANNOUNCES DAYMOND JOHN AS KEYNOTE SPEAKER FOR LENDING TECH LIVE ’26 CONFERENCE
ELGA Credit Union Completes Acquisition of Marine Bank
Heartland Credit Union Selects Aaron Rios As New CEO
EECU Named Best Credit Union and Home Loans in North SLO County
Redwood Credit Union Surpasses $1 Million in Giving Support for Redwood Empire Food Bank
Family Trust Federal Credit Union Joins Upstate Credit Unions for Habitat Greenville Credit Union Build 2026
Baker Market Update – Week in Review: March 6, 2026
22 Nonprofits Receive $69,400 in Grants from 3Rivers Credit Union Foundation
BECU continues expansion with new locations in Auburn, Liberty Lake, and Mercer Island
CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry
NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers
ALM First Welcomes Matt Motyka as Director, Advisory Services
Free May 30 mixer to help entrepreneurs market their businesses
Greater Texas Credit Union Promotes Lisa Back to EVP
Harvard Federal Credit Union Selects Arkatechture as Its Data Analytics Partner