One of the most impactful experiences I have had as a Member Advocate at Suncoast Credit Union was helping a family navigate a significant financial hardship. The member was facing over $1,500 in combined monthly credit card and auto loan payments, making it nearly impossible to keep up with expenses. To make matters more challenging, […]

A member came into my office in early October to discuss her current financial situation with revolving credit. She felt a great deal of shame and embarrassment sharing that her credit card debt had reached more than $22,000. She had fallen ill the year before and, unfortunately, had to rely on her credit card to […]

One of the families we had the privilege of serving this year came to us during an incredibly vulnerable season of life. They were a hardworking family who had always managed to stay afloat, but a series of medical crises pushed them into a position they never anticipated. The husband had been hospitalized for nearly […]

This experience involved two members, a married couple, who sought financial counseling through CSE to maintain their budget while living on a fixed income. The couple had been facing financial strain due to medical expenses and home repairs, all while preparing for their daughter to move out of their home. She had been contributing financially […]

A 41-year member called about the possibility of getting a lower rate on her credit card with CCU. She currently had the lowest rate CCU offered. As we discussed other ways to help her save money, I discovered that she had recently purchased a vehicle that had experienced a total loss. She lives outside our […]

I had a member in my office because there were withdrawals coming out of her account that were not hers. After researching the issue, we were able to determine what had happened and worked to get it corrected for her. Before she left, she mentioned that she was struggling with her payments and thought she […]