A member was experiencing significant difficulty making ends meet and wanted help consolidating her debt, paying off higher-interest loans, and getting slightly ahead financially. She was the first member I worked with in our Resource Center, which was created to support our community with financial literacy, debt consolidation guidance, assistance with loan and job applications, […]

A husband and wife had been members since 2003. The husband was diagnosed with Alzheimer’s disease in February 2024. They had a VISA loan with us, and during her husband’s illness, the wife relied on the VISA to cover daily living expenses. As a result, she stopped making payments on the account. We later received […]

At 86 years old, a grandmother and mother faced one of the most difficult challenges of her life after becoming the victim of elder fraud. After a long career in the banking industry, she was extremely upset with herself for unknowingly sharing her personal information with a scammer posing as a financial institution employee. The […]

During Hurricane Milton, one of our longtime members called and explained that he was in need of funds to assist with purchasing supplies for the hurricane and requested an increase on his credit card. After getting him approved almost immediately, he shared how grateful and excited he was that we were able to assist him. […]

A young member faced a series of devastating financial challenges following the sudden death of his father. With no savings or life insurance left behind, he had to take out multiple loans to cover funeral expenses. At the same time, his credit card debt grew as he relocated for a new job, supported his mother, […]

A member came to me with a very low credit score and limited income. Her mother had passed away the previous year, and she was still living at her mother’s residence. The member needed help navigating the probate process and was able to gather everything required from probate before coming back to complete the loan […]