Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Callahan Webinars
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How Credit Unions Are Addressing COVID-19
Callahan & Associates hosted a virtual event featuring a panel of credit union leaders across the United States. Panel participants shared their plans and perspectives ...
The Link Between Project Management & Member Experience
Join Callahan & Associates and Kirkbride for a discussion about WSECU’s transition from waterfall to agile project management in an effort to improve the member ...
How To Bring The Conference To Employees
Join Callahan & Associates and Melissa Alexy, vice president of human resources for Langley Federal Credit Union, for a discussion about how the cooperative gave ...
A Strategy To Create A High-Performing Team
Join Callahan & Associates and Clay Morgan, Listerhill's chief of staff operations, for a discussion about how the credit union is creating high-performing teams to ...
How To Create A 5-Star Mobile Experience
Join Callahan & Associates and Maha Brauch for an interactive discussion about the steps Affinity Plus took to build a next-generation digital banking experience for ...
How To Help A New Culture Take Root
Join Callahan & Associates and Travis Flora, culture and values officer for Commonwealth Credit Union, for a discussion about how to ensure staff members fully ...
How To Structure Your Marketing Team For Better Performance
Join Callahan & Associates and Blake Lyons, vice president of marketing at RBFCU for a discussion about the credit union's marketing structure and how credit ...
How To Use Geofencing To Promote Mortgages
Join Callahan & Associates and Daniel Estal, vice president of lending and market development, and Rochelle Runge, marketing supervisor at Northern Credit Union, for a ...
A Strategy To Improve Member Experience
Join Callahan & Associates and Charlie Allen, vice president of member experience at Christian Community Credit Union for a discussion about the cooperative's in-depth, process-level ...
How Automation Can Improve The Member Experience
Join Callahan & Associates and Affinity FCU's Charlie White, business transformation officer, and Marc Conover, workforce manager, for a discussion about how the credit union ...
Browse Topics
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.