At our Cypress branch, we don’t have a drive-thru — but that didn’t stop one of our incredible team members from going the extra mile. When a member who had recently undergone hip surgery arrived and needed assistance with a withdrawal, Sophia didn’t hesitate. She stepped outside and walked right up to the member’s vehicle to personally assist them — no drive-thru needed. This is what exceptional service looks like. Sophia recognized a member in need, took initiative, and made sure they felt valued and cared for without having to struggle out of their vehicle. She is a shining example of what it means to put our members first. Shoutout to Sophia!
6 Credit Union Executive Priorities For 2026
Jay Johnson