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Conversations Transform Members’ Finances At Teachers Credit Union

Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,

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CUSP Archives

The Driving Force Behind American 1’s Auto Lending

Nearly two-thirds of the credit union’s loans have four wheels. What are the keys to success for this mid-size Michigan cooperative?
Features

Digital Car Sales: 5 Best Practices For A Booming Business

How pairing up with an online used car retailer has helped Digital Federal Credit Union serve members during social distancing, play to partner popularity, and ...
Features

Limited Vehicle Supply And Rising Prices In 2021: The Perfect Storm Or Smooth Sailing For Lenders?

Residual-based financing can help close the growing affordability gap as market demand soars for both used and new vehicles.
Features

Delinquency Management During Coronavirus

Collections strategies should consider the outsourcing of early stage delinquency to experience the cost savings and compliant expertise as the delinquency rate remains uncertain.
Features

A Lean, Green Lending Machine

Iowa’s largest credit union has spent nearly two decades becoming the state’s go-to lender. How did it get here? And what comes next?
Industry Insights

Credit Union Investment Balances Surpass $700 Billion

COVID-19 relief payments underpin a continued surge in deposits, challenging loan and investment portfolios to keep pace.
Features

Acquiring Outside Talent Begins From Within

The home-grown talent acquisition department at Suncoast Credit Union relies on analytics and communication to keep the ranks full.
Features

Credit Unions Must Double Down On Digital To Meet Member Needs

The opportunity and competitive challenge has never been greater, and now is the time to take the digital initiative.
Features

Conversations Transform Members’ Finances At Teachers Credit Union

Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance ...
CUSP Archives

What’s In A Name: Bilingual Business Development Director

Kenia Calderon Ceron is forging a deeper relationship between Iowa’s biggest financial cooperative and the state’s growing Latino population.
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