Consumer Sentiments And Employee Insights (1Q 2017)
Real comments from online review sites to inform strategies, policies, and practices.
Real comments from online review sites to inform strategies, policies, and practices.
Ongoing planning beats static plans every time. Now’s the time to learn the practice of real strategic thinking.
There are three times the number of credit unions than banks in Idaho, and members are making the most of the credit union movement. Idaho credit unions post the third-best performance among all 50 states for member, asset, loan, and share growth.
A look at one recent merger shows how information shared and withheld can influence the outcome: the disappearance of yet another credit union with a proud, long history.
Answering that question and focusing on jobs to be done can create a more fruitful credit union-member relationship.
This millennial couple is moving into a mortgage. Follow their first-time homebuyer story.
On display at ACUC: Resilience in the credit union movement, among members, and at the institutions themselves.
High-interest savings programs, financial education, and in-school branches form the backbone of the western New York cooperative’s strategy.
CUNA’s CEO issues a call for relevance while marketing guru Guy Kawasaki extols the “Art of Enchantment.”
The proposed NCUA rule would require payoffs to take place in the open, exposing merger deals to transparency before members give away millions in equity and member value.

Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
In the age of smartphones and smartwatches, a strong physical branch network builds trust and credibility.

Inflation has cooled, but its aftereffects still shape how credit union members spend, save, borrow, and relate to their credit union.

Risk gets a rebrand — and a bigger mandate — at MSUFCU, where a Strategic Enablement department helps initiatives move forward while keeping the organization safe and sound.

A 55+ member club is helping the Minnesota cooperative strengthen long term relationships, support active aging, and rethink how it serves members later in life.

A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.

Check all the right boxes while tying your credit union compliance efforts to strategy.

Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.

Lower prices and better amenities are making pre-built homes an appealing option for credit unions looking to bolster their balance sheet and borrowers stymied by the affordable housing crisis.

Data from Vanguard shows retirement preparation declines with age, leaving no generation fully ready. The gap presents both a challenge and an opportunity for credit unions.
How To Think Like A Strategist? Be Like Ike.