E.C. Harrison
E.C. Harrison is a freelance writer for Callahan & Associates. With more than 25 years of experience in writing and editing, he has spent most of his career helping readers understand the latest developments in technology, financial services, and government affairs. He has previously served as a newspaper writer and editor, magazine editor, book editor, speechwriter, and digital marketing manager.
E.C. has received numerous awards for public service, news writing, technology research papers, and marketing/advertising material. A native of South Carolina, he holds a bachelor’s degree in English from the University of South Carolina, where he specialized in creative writing and minored in news-editorial journalism.
7 Strategies To Support Self-Service
Technology tips to lower call center volumes and deepen interactions with members.
Tips For Growing Small Business Loans ― And Managing The Risk
Four credit unions with deep experience in SBA lending weigh in on building an effective program that frees up capital and minimizes risk.
3 Secrets To Employee Retention And Executive Development
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market ...
5 Ways To Say ‘No’ And Still Provide A Superior Member Experience
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get ...
Take Command Of Your Online Brand
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
6 Ways To Reduce Friction In The Member Experience
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
Rise Of The Member Experience Manager
Three credit unions offer five ways to approach member experience and build successful programs.
5 Ways To Take Charge Of Online Reviews
Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.
The New Face Of The Front Line
It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit ...
Member Experience Runs Deep In Georgia
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.