E.C. Harrison
E.C. Harrison is a freelance writer for Callahan & Associates. With more than 25 years of experience in writing and editing, he has spent most of his career helping readers understand the latest developments in technology, financial services, and government affairs. He has previously served as a newspaper writer and editor, magazine editor, book editor, speechwriter, and digital marketing manager.
E.C. has received numerous awards for public service, news writing, technology research papers, and marketing/advertising material. A native of South Carolina, he holds a bachelor’s degree in English from the University of South Carolina, where he specialized in creative writing and minored in news-editorial journalism.
3 Secrets To Employee Retention And Executive Development
E.C. Harrison
May 20, 2019
Employee training and leadership development programs go hand in hand with succession planning. Find out how credit unions are dealing with the tight job market ...
5 Ways To Say ‘No’ And Still Provide A Superior Member Experience
E.C. Harrison
May 7, 2019
Nobody likes to hear “no,” especially when it comes to money, but credit union lenders are delivering the news and working with members to get ...
Take Command Of Your Online Brand
E.C. Harrison
April 22, 2019
First Community couples social media with big-name sponsors, giveaways, and special events to engage members and improve the member experience.
6 Ways To Reduce Friction In The Member Experience
E.C. Harrison
March 29, 2019
Friction happens, but credit unions are taking steps to improve the member experience across branches, call centers, digital banking, and more.
Rise Of The Member Experience Manager
E.C. Harrison
March 11, 2019
Three credit unions offer five ways to approach member experience and build successful programs.
5 Ways To Take Charge Of Online Reviews
E.C. Harrison
November 26, 2018
Marketing leaders from three credit unions share strategies for how they nurture positive reviews, respond to negative ones, and retain members.
The New Face Of The Front Line
E.C. Harrison
October 22, 2018
It takes more than sleek teller machines to transform member experience. Tucson FCU’s transition to drive-thru ITMs required hours of planning, visits to other credit ...
Member Experience Runs Deep In Georgia
E.C. Harrison
June 25, 2018
The new member advocacy team at Georgia’s Own advocates for the member experience across technology, sales and services, and more.
Erin Mendez On Leadership
E.C. Harrison
November 2, 2017
Erin Mendez, CEO at Patelco Credit Union, describes how changing a culture requires tough decisions, collaborative work, and faith in those around you.
Kathy Martin On Leadership
E.C. Harrison
March 13, 2017
The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of ...