Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
No. 10: Disintermediation In The Time Of COVID-19
How five cooperatives ward off disruptors, an imperative that takes on new urgency now.
No. 9: 4 Questions That Show How Analytics Supports A Solid Response To COVID-19
From direct deposits to direct outreach, analysts are greasing the gears of member service as they spin like never before.
No. 8: Social Media Specialists Share Strategies And Principles
Wright-Patt and Greater Texas lean on a virtual presence to provide real service and build brand value.
No. 7: A New Normal Requires A New Lens
Uncertainties shouldn’t dissuade an honest reflection on whether leadership teams have the right tools to tackle the tasks at hand.
No. 6: The Case For Empathy In Trying Times
Executives at the National Credit Union Foundation and Interra Credit Union share why empathic leadership is important and discuss how credit unions and communities can positively impact lives amid a pandemic.
No. 5: ACTing With Empathy
The ACT Model empowers credit unions to respond to member needs with empathy and lay the foundation for stronger relationships in the future.
No. 4: The State Of Credit Cards At Credit Unions
At year-end, balances, utilization, and credit quality tell the story of cards at cooperatives.
No. 3: Contactless Payments At A Tipping Point?
Plastic with contactless chips were being rolled out slowly. Will it become an avalanche?
No. 2: 6 Lessons For Remote Leaders
It’s not easy to lead a team when members are dispersed across a city, state, or country. These tips will help take the pain out of off-site leadership.
No. 1: An Open Letter To Credit Union Leaders & Directors
Now is the time for credit unions to distinguish themselves by being part of the solution to the challenges our society is facing.