Best Of September 2019

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

 
 

Based on September traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.

No. 10: Iterate, Then Do It Again, For Better Project Management

How agile project management has helped WSECU work smarter, faster, and better.

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No. 9: Don’t Go Chasing Waterfall. Agile Thinking Helps Credit Unions Better Respond To Change.

Small improvements can add up to big value for credit union products and services.

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No. 8: Branching Evolves As Membership Grows

New takes on service delivery at U.S. credit unions increase operational efficiencies and attract new members.

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No. 7: How A $40B Institution Treats 2.4M Members

By concentrating on member service, State Employees’ Credit Union has forged a path to continued growth.

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No. 6: It's Time For Credit Unions To "Chime" In About Doing The Right Thing

The mobile-only bank’s marketing gambit provides lessons in how to make lemonade out of lemons.

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No. 5: The Banker Will See You Now

Online appointment scheduling and in-branch queuing are helping credit union members make the most of their spare time.

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No. 4: Is It Time Now For FedNow?

Stakeholders weigh in as the Federal Reserve seeks comment on its proposed real-time payment rail.

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No. 3: A Warning For Credit Card Issuers

Credit unions will face headwinds in the coming year, but a well-managed credit card portfolio can weather the storm.

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No. 2: How BI Busts Out At Teachers Credit Union

The Indiana cooperative is deploying dashboards and robotics to go where Excel has never gone before.

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No. 1: What’s In A Name: Vice President Of Member Experience

Charlie Allen digs deep into the everyday interactions between employees and members to uncover ways to improve processes at a department level.

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Oct. 1, 2019


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