Member Value, Front Line Changes, And Investments

Five can't-miss data points this week on

This week, looks at a credit union that provides some of the best member value the industry has to offer, another working to make ITM implementation better, and digs into second quarter data.

Here are five can’t-miss data points:


For more than 10 years, the Credit Union of Vermont has appeared among the chart toppers in Callahan’s Return Of The Member a proprietary metric that looks beyond CAMEL safety and soundness issues to arrive at a bottom-line number for member value. When compared against the industry’s 1,049 credit unions with $20 million to $50 million in assets, Credit Union of Vermont ranked No. 2 in the second quarter. How does the credit union rank consistently top the charts? We have the answers.

Read: Member Value In Vermont



It’s part of human nature to resist change. When that change involves the rollout of new technology, some people avoid adoption all together. As credit unions across the country roll out interactive teller machines (ITMs), how to encourage members to adopt the technology is a major consideration. They’re facing a hurdle there. According to a 2017 survey by ATM Marketplace, 64% of consumers prefer using a traditional teller window in a branch over a drive-up ITM with a remote teller on video. When Tucson Federal Credit Union rolled out ITMs to drive-thru locations last year, it was the first to do so in its southern Arizona market. That meant the credit union had to get it right this was its market and its members.

Read: The New Face Of The Front-Line

$3.4 Billion

Income from investments at credit unions hit $3.4 billion in the first six months of 2018. That’s the highest mid-year value since 2008 and is a 21.4% increase over June 30, 2017.

Read: Investments By The Numbers (2Q18)


The total number of credit unions dropped by 50 in the second quarter, nationally, 97.6% of the industry met the NCUA’s 7.0% well-capitalized threshold, and membership expanded 4.3%, the equivalent of 4.7 million new members. What else happened in the second quarter?

Read: Credit Union Industry At-A-Glance (2Q18)

$200 Million

Before she entered the credit union industry, Jane Dobbs gained valuable financial services and relationship-building experience through her work as a part-time teller at a savings and loan. After the S&L crisis, Dobbs worked for credit unions as well as banks and built a strong background in consumer, business, and mortgage lending. Throughout her career, she has been particularly drawn to credit unions in need of help specifically conserved credit unions and is most proud of her work rebuilding troubled organizations. Through her decades of experience in banks, thrifts, and credit unions, Dobbs has learned many valuable lessons. Now, the CEO of the $200 million Canyon State Credit Union shares some of the key lessons she’s learned through this challenging and rewarding work.

Read: Jane Dobbs On Leadership

Happy Reading!

October 22, 2018

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