From auditor to trusted adviser – traditional internal audit roles are taking a backseat when it comes to providing credit unions with relevant insights and valuable advice.
Callahan’s annual Executive Outlook Survey shines a light on the economic challenges and opportunities for credit unions in the months ahead.
A break down of the industry’s financial performance and impact in fourth quarter 2015.
How the Virginia-based institution introduced a culture of growth and set an ambitious goal for the end of the decade.
Citadel Federal Credit Union in Thorndale, PA, recently took a novel approach to starting our credit union service organization (CUSO), Citadel Financial Services – buying a pre-existing business. We at Citadel have already had experience with CUSOs. We have long had a 60% ownership of a check processing organization and 100% ownership of an indirect lending CUSO that works through 165 auto dealer
Why long-term care insurance was added to Wright-Patt’s benefit package. Wright-Patt Credit Union reviewed its employee benefits package during 2000 to increase the perceived value of the package among employees, while strengthening cost controls for the Credit Union. The aim was to offer a benefits package that strengthens Wright-Patt’s ability to recruit and retain quality employees while managi
Pennsylvania State Employees launches Internet-based credit report service.
Whitefish Credit Union will soon have $600 million in assets and 22% of credit union assets in Montana, although it is confined to a small corner of the state. It is plain vanilla, taking deposits and making loans and little else. It relies on word of mouth. Its notable success owes to its above-market dividend rate, good loan rates and a reputation for reliability.
Indirect lending was good to Affinity Plus FCU, but it did not allow for the kind of trust-based relationship building with members that the credit union’s mission calls for. So it dropped indirect lending, and discovered that member-centric product innovations, such as an alternative mortgage product, not only made up for the financial loss but resulted in stronger member relationships.
Moral arguments aside, Pentagon CEO Frank Pollack states that a strong business case can be made against conversions. The math is simple: the credit union charter is best for members.
From macroeconomics to multiculturalism, the future of AI, and more, the second day of this year’s convention was packed with insights.
From new attitudes to new ways of thinking about service delivery, here’s a look at the first day of the industry’s biggest event.
Storytelling drives growth and loyalty at Navy Federal, where real member experiences become narratives that strengthen trust, reinforce value, and build lasting relationships.
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
An expert in user experience turns complex problems and opportunities into narratives that guide leaders toward confident decisions and growth-focused investment.
The Philadelphia-area cooperative scores among rate-shopping members with a co-branded certificate that links savings returns to college basketball results.
The credit unions that will win the next decade of card growth are those that treat credit cards not as one time product launches but as dynamic ecosystems requiring continuous investment.
Gen Z’s faith in traditional institutions gives credit unions a rich opportunity to serve as a key source of financial guidance.
CreditUnions.com is all-in on growth and marketing this week, spotlighting real-world strategies that help cooperatives serve members for life, invest in people, expand their impact, and more.
Fraud is increasing and becoming more sophisticated – and it’s often not caught until it’s too late.