Features

A No Merger Guarantee and a Revulsion for Mutual Bank Conversions

Making a pledge to members in 1997 that Cascade FCU, Seattle, has no intention of merging with another financial institution Dale Kerslake, CEO, promised to pay members $100 if the CU merged and as a result changed its name, a member’s account number or closed a member’s primary branch within a five-year period. Six years and counting and there’s no payout in sight.

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The Power of Data

Quantitative facts covering almost every aspect of credit union activity are abundant—and becoming even more plentiful. Many users of data are seeking answers. The issues range from the general, “How-am-I-doing?” to the specific, such as “Should-Iraise-my-NSF-fee?”

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Features

Loan From the Front

Member-facing staff at one Virginia credit union helps the institution reach its maximum lending potential.
Features

4 Ways To Rethink Employee Roles And Change Branches

By creating new jobs or redefining old ones, credit unions are making branches more efficient and profitable.
Features

Marketing Messages That Resonate

3 tips from Wright-Patt to help your brand take flight.
Features

A No Merger Guarantee and a Revulsion for Mutual Bank Conversions

Making a pledge to members in 1997 that Cascade FCU, Seattle, has no intention of merging with another financial institution Dale Kerslake, CEO, promised to ...
Features

What is the Member’s Right to Know?

Disclosing executive salaries is not a regulatory issue; rather, it can be a marketplace advantage. Keeping compensation private only suggests that credit unions have something ...
Features

The Power of Data

Quantitative facts covering almost every aspect of credit union activity are abundant—and becoming even more plentiful. Many users of data are seeking answers. The issues ...
Features

A Penny Saved Is A Penny Earned

SAFE Credit Union encourages members to do the sensible thing and save.
Features

Maintain Healthy Cash Flow

Georgetown University’s student-run credit union is cognizant of the duration of its investments and has developed strong cash positions.
Features

Management Classic: Controlling The Wind

A hang gliding anecdote from Jim Blaine, CEO of State Employees Credit Union, offers insight into what it takes for a credit union to truly ...
Features

Investment CUSOs Need The Right Attitude

Veridian Group, a subsidiary of Veridian Credit Union, aggressively investigates viable products.
Jim Morrell, Peninsula Community FCU

Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket court shape a culture of inclusive banking that serves members and employees.

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