TruWest Asked, Staff Answered
May 1, 2023
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An employee program at the Arizona cooperative solicits ideas for saving money and improving member services.
Features
Are You Providing A Great Member Experience Across Multiple Touchpoints?
May 1, 2023
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When you consistently deliver an exceptional member experience in multiple channels — the branch, contact center, and online, for example — you attract and retain members.
5 Tech Tools Your Members Will Love (Plus Real-Life Examples From Credit Unions)
May 1, 2023
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Credit unions can’t adopt every new piece of technology, so they must focus on the tools and services that deliver an improved experience.
Help For The Holidays And Beyond
April 27, 2023
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A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
How Credit Union Of Texas Turns Jobs Into Careers
April 24, 2023
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A program at the Dallas cooperative commits time and resources to develop a deep bench of talent across all levels of management.
Build Trust And Drive Engagement With An Annual Impact Report
April 24, 2023
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Langley FCU’s annual impact report has helped deepen connections at the cooperative by emphasizing servant leadership within the community.
A Cancer Diagnosis Is Scary. Managing Money Shouldn’t Be.
April 17, 2023
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A pilot program from Wright-Patt Credit Union offers support and financial advice for patients facing a serious illness while juggling daily expenses.
How To Use Conversational AI To Revolutionize Your Credit Union
April 17, 2023
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ChatGPT is more than just automated responses; it is a precursor for expanded business and more meaningful interaction between the credit union and its members
The Scrum Team’s Work Makes The Dream Work
April 17, 2023
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An Agile approach to project management is driving business transformation at Grow Financial Credit Union.
Tracking Every Interaction To Provide The Best In Member Experience
April 17, 2023
No Comments
Member Loyalty Group integrates real-time, multi-channel analytics to help credit unions maintain their service-level difference.
TruWest Asked, Staff Answered
An employee program at the Arizona cooperative solicits ideas for saving money and improving member services.
Are You Providing A Great Member Experience Across Multiple Touchpoints?
When you consistently deliver an exceptional member experience in multiple channels — the branch, contact center, and online, for example — you attract and retain ...
5 Tech Tools Your Members Will Love (Plus Real-Life Examples From Credit Unions)
Credit unions can’t adopt every new piece of technology, so they must focus on the tools and services that deliver an improved experience.
Help For The Holidays And Beyond
A leader of St. Louis Community Credit Union shares how the cooperative works every day to be “the social conscience of banking.”
How Credit Union Of Texas Turns Jobs Into Careers
A program at the Dallas cooperative commits time and resources to develop a deep bench of talent across all levels of management.
Build Trust And Drive Engagement With An Annual Impact Report
Langley FCU's annual impact report has helped deepen connections at the cooperative by emphasizing servant leadership within the community.
A Cancer Diagnosis Is Scary. Managing Money Shouldn’t Be.
A pilot program from Wright-Patt Credit Union offers support and financial advice for patients facing a serious illness while juggling daily expenses.
How To Use Conversational AI To Revolutionize Your Credit Union
ChatGPT is more than just automated responses; it is a precursor for expanded business and more meaningful interaction between the credit union and its members
The Scrum Team’s Work Makes The Dream Work
An Agile approach to project management is driving business transformation at Grow Financial Credit Union.
Tracking Every Interaction To Provide The Best In Member Experience
Member Loyalty Group integrates real-time, multi-channel analytics to help credit unions maintain their service-level difference.
Browse Topics
It’s Been A Noisy, Yet Resilient Year For The U.S. Economy
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Every Member Deserves A Financial Oasis
Callahan & Associates
Discover how First Alliance Credit Union is redefining success by putting values and member needs at the heart of everything it does.
6 Lessons For Credit Unions From Craft Breweries
Alix Patterson
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Tony Waltrich
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Quarterly Market Snapshot And Two-Year Financial Statement
Callahan & Associates
Quarterly performance reports from Callahan & Associates highlight important metrics from across the credit union industry. Comparing top-level performance and digging into the financial statement has never been easier.
How Asset Size Shapes Credit Union Performance Across 3 Metrics
Omar Shalabi
Explore how credit union size influences growth, lending, and efficiency.
Members Are On The Move. Credit Unions Are Here For Them.
Sherry Virden
Accelerating membership growth signals the increasing influence of credit unions amid evolving interest rate trends and economic challenges.
3 Ways Falling Rates Are Poised To Impact Credit Union Balance Sheets
Andrew Lepczyk
Falling interest rates are changing the game for credit unions. Explore how potential shifts in lending, savings, and margins are set to affect the bottom line.
Leaders Of The Pack: The Top 20 Cores For Credit Unions
Omar Shalabi
Explore the subtle shifts redefining the credit union core processing space and how these movements shape growth, innovation, and member experience.
A Fresh Start For A Timeless Mission
Callahan & Associates
The combination of the right philosophy and the right technology can set credit unions up for success even during difficult economic times.