High-Tech Meets High-Touch: How Avatars Help 5 Credit Unions Advance Member Service
October 25, 2021
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Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
Features
Keeping Up With Members’ Consumer Lending Expectations Post-Pandemic
October 25, 2021
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Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.
Fellows Step Into Local Leadership Roles
October 25, 2021
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A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.
The Great Resignation: How Credit Unions Can Keep Their Staff Engaged
October 19, 2021
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Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.
Rhetoric Versus Reality: What’s Happening In DC And What It Means For Student Lending
October 18, 2021
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Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.
How To Use Culture And Perks To Achieve Hiring Happiness
October 18, 2021
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Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, too.
What’s In A Name: Vice President Of IT And eServices
October 17, 2021
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To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.
Exit Interview: Doug Fecher, Wright-Patt Credit Union
October 13, 2021
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Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.
What’s In A Name: Chief Branding Officer
October 11, 2021
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Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
BIN There, Done That: Air Force FCU Topples An Attack
October 11, 2021
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A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN attack.
High-Tech Meets High-Touch: How Avatars Help 5 Credit Unions Advance Member Service
Chatbots can learn, and these credit unions are infusing their technology with a touch of personality.
Keeping Up With Members’ Consumer Lending Expectations Post-Pandemic
Credit unions need to embrace integrated lending processes to compete in a need-it-now and from anywhere world.
Fellows Step Into Local Leadership Roles
A three-year partnership between SECU Foundation and a North Carolina nonprofit places high-achieving college graduates into community government roles to curb the state’s brain drain.
The Great Resignation: How Credit Unions Can Keep Their Staff Engaged
Managing their time with data-driven scheduling platforms empowers advisors to serve members and the cooperative to better retain staff.
Rhetoric Versus Reality: What’s Happening In DC And What It Means For Student Lending
Debt forgiveness seems unlikely but opportunity for refinancing would grow after payment pause ends on Jan. 31, 2022.
How To Use Culture And Perks To Achieve Hiring Happiness
Employees asked, and Horizon FCU made Black Friday a paid holiday. The Pennsylvania cooperative has made other decisions by following its mission, vision, and values, ...
What’s In A Name: Vice President Of IT And eServices
To take on transformation, Signal Financial makes an old-school move and keeps digital services with IT under one manager.
Exit Interview: Doug Fecher, Wright-Patt Credit Union
Hire smart people and keep the movement in mind. Parting thoughts from Doug Fecher.
What’s In A Name: Chief Branding Officer
Mike Patterson integrates HR, marketing, and mission at Pennsylvania’s Horizon Federal Credit Union.
BIN There, Done That: Air Force FCU Topples An Attack
A cyber-attack targeting Bank Identification Numbers can be difficult to stop and costly to manage. Air Force FCU shares its experience from its 2021 BIN ...
Browse Topics
Markets Flip From Pricing Cuts To 50% Chance Of Hikes
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
Keep The Mortgage. Ditch The Fees.
Savana Morie
A rethink of closing costs, rate relief, and employer partnerships helped 7 17 Credit Union build an affordable housing mortgage program that works.
Home Is Where The Heart (And More) Is
Aaron Passman
Where is mortgage growth coming from right now? This week, CreditUnions.com covers a mix of home equity campaigns, targeted affordability programs, and niche lending strategies that are bringing borrowers back into the market.
3 Ways To Market For HELOC Success
Aaron Passman
Home equity lending is a winning option for credit unions in today’s mortgage environment. Learn how three different shops meet members’ needs.
Small House, Big Opportunity: 2 Takes On Manufactured Home Loans
Aaron Passman
Manufactured home loans can provide members access to affordable housing, including those in rural areas. Two credit unions share how they approach the niche product.
Mortgage Lending Is Back, But It Looks Different
Tony Waltrich
After a prolonged slowdown, signs of life are returning to mortgage lending. Growth is uneven, with first-time buyers and shifting rate dynamics driving activity in select segments.
MSUFCU Turns A Break In Payments Into A Member Experience Moment
Aaron Passman
The Michigan cooperative keeps everyday payments working and members happy by using a common friction point to build brand loyalty.
Insights From The Outside: Don Rositano
Marc Rapport
How a former Sam’s Club finance leader adapted his member-first mindset to a not-for-profit credit union.
What’s In A Name: Vice President Of History And Culture
Aaron Passman
How a novel role instills SchoolsFirst FCU’s future leaders with an appreciation for its past.
Growth Is A Mindset, But Success Is In The Contract
Callahan & Associates
Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.