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A book about culture prompts deeper thinking about the importance of multiple teams in support of the movement.
To go along with a name change, this Illinois credit union shifted its overall culture.
Seeing a northern Virginia farm go bold prompts considerations of what credit unions can tell their members and their communities.
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Whether a credit union's staff and leadership is comfortable going off script to solve member problems is a matter of culture.
There’s help out there for ensuring QC happens among people and processes.