Today’s members expect more than access – they expect connection, convenience, and control.
Your digital experience is a direct reflection of the care and service you’re known for in your branches and communities. That’s why enhancing your platform now isn’t just smart – it’s a way to deepen trust, improve lives, and make it easier for your members to thrive.
Here are four ways you can start.
1. Show Up When It Matters Most
Members don’t always need help during business hours.
Sometimes it’s in the middle of a busy morning, or late at night when a question can’t wait. Adding secure messaging, video chat, and screen sharing to your digital experience makes it easy for members to reach out on their terms.
With tools like Banno Conversations™, your team can guide members digitally without losing the personal touch you’re known for. It’s a way to remove frustration, solve problems faster, and show up with support that feels human – even through a screen.
It’s not about technology for technology’s sake.
It’s about meeting people in their moments of need and helping them feel seen, heard, and taken care of. And that’s something credit unions already excel at.
2. Help Members See The Big Picture
Most people today have financial accounts scattered across multiple providers.
That fragmentation can make it hard to make confident decisions – or even know where things stand. When you offer secure, bi-directional account aggregation, you’re giving members a way to pull everything together in one place: your credit union.
Available through the Banno Digital Platform™, aggregation powered by Mastercard® and Finicity means members can view external accounts right alongside their credit union ones. That’s not just convenient – it’s powerful.
Because when members can see everything, they can finally act on it. And you gain insight to support them in smarter, more personalized ways.
3. Learn What’s Working
Digital usage data can show you so much more than logins and session counts.
With advanced analytics built into your platform, you can see how members navigate your tools, where they get stuck, and what features they love most. Those insights mean you can make things easier, spot opportunities, and even create more meaningful member outreach.
And when you understand what’s really happening in your digital experience, you’re better equipped to serve every member – no guesswork needed.
4. Let Small Businesses Start Strong – And Stay With You
Small businesses are the heart of your community – but most don’t use credit unions as their primary financial institution. Why? Because many feel they have to choose between personal support and powerful tools.
You can change that.
With a scalable experience like Banno Business™, small business owners can start with familiar tools and grow into more robust features as their needs evolve. Whether it’s toggling on invoicing and payment acceptance through Autobooks or using Conversations for Business™ to securely approve transactions, they can do it all inside your digital experience.
That means less reliance on third-party fintechs – and more loyalty to the credit union that made it all possible.
Let’s Make It Easier – For You And Your Members
You don’t have to take on all four enhancements at once.
Even one step forward can make a real difference for your members, especially as expectations keep rising. When you’re ready, Jack Henry™ solutions like the Banno Digital Platform™ and Banno Business™ are already built to help you deliver.
Ready to learn more? Contact us to level up your digital banking experience.
