Are You Providing A Great Member Experience Across Multiple Touchpoints?
When you consistently deliver an exceptional member experience in multiple channels — the branch, contact center, and online, for example — you attract and retain members.
When you consistently deliver an exceptional member experience in multiple channels — the branch, contact center, and online, for example — you attract and retain members.
After launching during the pandemic, when brick-and-mortar access was limited, a virtual branch has helped the New York-based cooperative engage members living further afield.
Vendors break down the problems they solve and highlight what makes them stand out in a crowded industry.
Credit unions must offer ample opportunity for members to engage with the products and services offered, enabling, supporting, and sustaining a consistent pattern of satisfactory member experiences that build loyalty no matter where members interact.
User experience is critical in the fight for institutional loyalty, and digital, although significant, is just one piece of the full puzzle
The financial atmosphere is changing. A decline in in-person transactions is leaving credit union staffers with fewer face-to-face opportunities to talk with members about financial planning and wellness. And the rise of non-traditional resources for investment and savings advice tempting resources that young people are turning to more often, according to a recent national survey
Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.
Credit union lending is expected to continue to grow for at least the remainder of this year, but institutions need a digital-first solution if they hope to compete.
A look back at stories from the last month showcasing how credit unions are making a difference in ways that go way beyond just banking.
Top-Level Takeaways First Financial created its own AI/machine learning short-term loan system in three steps that involved extensive cross-enterprise commitment. Application abandonment has dropped along with the number of apps that have to go to manual underwriting. The system will be expanded to other loan products soon. First Financial of Maryland FCU ($1.3B, Sparks, MD)
When you consistently deliver an exceptional member experience in multiple channels — the branch, contact center, and online, for example — you attract and retain members.
After launching during the pandemic, when brick-and-mortar access was limited, a virtual branch has helped the New York-based cooperative engage members living further afield.
Vendors break down the problems they solve and highlight what makes them stand out in a crowded industry.
Credit unions must offer ample opportunity for members to engage with the products and services offered, enabling, supporting, and sustaining a consistent pattern of satisfactory member experiences that build loyalty no matter where members interact.
User experience is critical in the fight for institutional loyalty, and digital, although significant, is just one piece of the full puzzle
The financial atmosphere is changing. A decline in in-person transactions is leaving credit union staffers with fewer face-to-face opportunities to talk with members about financial planning and wellness. And the rise of non-traditional resources for investment and savings advice tempting resources that young people are turning to more often, according to a recent national survey
Many credit unions struggle to deliver the online experience members want. It’s time to use technology in new ways.
Credit union lending is expected to continue to grow for at least the remainder of this year, but institutions need a digital-first solution if they hope to compete.
A look back at stories from the last month showcasing how credit unions are making a difference in ways that go way beyond just banking.
Top-Level Takeaways First Financial created its own AI/machine learning short-term loan system in three steps that involved extensive cross-enterprise commitment. Application abandonment has dropped along with the number of apps that have to go to manual underwriting. The system will be expanded to other loan products soon. First Financial of Maryland FCU ($1.3B, Sparks, MD)