Industry Events

Humanizing The Digital Member Experience

While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members expect credit unions to provide that same friendly, high-touch service they get visiting a branch. How can credit unions humanize the digital experience and provide that special, personal touch? This

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Instant Payments: A Credit Union Perspective

With the FedNow ServiceSM launching at the end of July, instant payments are on the fast track to ubiquity. But before credit unions hop on the bullet train to support them, they must understand: How will credit unions be impacted? And is your credit union properly equipped to receive them? Join us for a Callahan-hosted

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As Credit Unions 2x Tech Investments, How Can Mortgage and Consumer Tech Help You and Your Members Win?

According to a recent report by Cornerstone Advisors, Credit Unions grew “investments in digital transformation [in 2022] to nearly $425,000 per one billion in assets” from “$200,000 per one billion in assets in 2021”. If your Credit Union isn’t leading or at least keeping pace with these investment levels, you’re losing competitive advantages! From account

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ACUMA Inside Track Webinar: Strategies for Credit Unions to Mitigate Market Risk

This webinar will provide a current market overview and include actionable insights and recommendations for credit unions to mitigate market risk. Panelists will also review strategies to improve profitability to add value for members. Register for the upcoming webinar for insights related to hedging and trading recommendations, as well as how to leverage technology and

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Going Beyond Survey For A Complete View Of The Member Experience

The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions between credit unions and their members to gain knowledge about actual member journeys. At Member Loyalty Group, we refer to this as Member Interaction Monitoring. While surveys are still an important

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ACUMA Fast Track Webinar: Appraising the State of the Appraisal Industry

Overcoming appraisal bias has been an important piece of the Biden Administration’s housing policy, but how did we get here? We’ll explore the history of appraisal bias and how it fits into the larger picture of discrimination in mortgage finance, how public awareness of the issue grew, and the factors that make it a difficult

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ACUMA VIEWpoint Regional Summit

These participant-driven opportunities are for credit union mortgage lenders at all levels of the profession to both lead and participate in discussions critical to their continued success. The ACUMA Regional Summits, new for 2023, allow for a day (plus an evening welcome reception) of both formal and informal networking for ACUMA’s current and potential credit

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ACUMA FOCALpoint Workshop

These two-day subject-intensive events enable select groups of participants to take deep dives into critical issues affecting the credit union mortgage lending industry. Topics and speakers are the same for both workshops, with varying geographic locations chosen to make attending easier and more economical for lenders from different parts of the country.

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ACUMA Annual Conference

Join the largest gathering of credit union mortgage lenders in the United States as they undertake a variety of topics and subject matter, learning from industry experts and top supporters of the credit union mortgage lending industry. From legislative and regulatory issues to new marketing and service strategies to cutting-edge technology, conference topics are concurrent

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ACUMA Fast Track Webinar: What Does the Future Hold for MLO Comp?

Mortgage loan origination rules, part of the Truth in Lending Act’s Regulation Z, protect homebuyers from anti-competitive practices, like double-dealing or steering activities, that lead consumers into more expensive loans. That makes perfect sense. The Consumer Financial Protection Bureau currently is requesting public input on the economic impact of the mortgage loan originator rules on

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Humanizing The Digital Member Experience

While digital-first member support is highly efficient—delivering significant staffing and management advantages—credit unions must also maintain a personalized member experience. In addition to convenience, members ...

Instant Payments: A Credit Union Perspective

With the FedNow ServiceSM launching at the end of July, instant payments are on the fast track to ubiquity. But before credit unions hop on ...

As Credit Unions 2x Tech Investments, How Can Mortgage and Consumer Tech Help You and Your Members Win?

According to a recent report by Cornerstone Advisors, Credit Unions grew “investments in digital transformation [in 2022] to nearly $425,000 per one billion in assets” ...

ACUMA Inside Track Webinar: Strategies for Credit Unions to Mitigate Market Risk

This webinar will provide a current market overview and include actionable insights and recommendations for credit unions to mitigate market risk. Panelists will also review ...

Going Beyond Survey For A Complete View Of The Member Experience

The field of Member Experience Management is moving toward a new way of capturing data – actively observing and analyzing a wide array of interactions ...

ACUMA Fast Track Webinar: Appraising the State of the Appraisal Industry

Overcoming appraisal bias has been an important piece of the Biden Administration’s housing policy, but how did we get here? We’ll explore the history of ...

ACUMA VIEWpoint Regional Summit

These participant-driven opportunities are for credit union mortgage lenders at all levels of the profession to both lead and participate in discussions critical to their ...

ACUMA FOCALpoint Workshop

These two-day subject-intensive events enable select groups of participants to take deep dives into critical issues affecting the credit union mortgage lending industry. Topics and ...

ACUMA Annual Conference

Join the largest gathering of credit union mortgage lenders in the United States as they undertake a variety of topics and subject matter, learning from ...

ACUMA Fast Track Webinar: What Does the Future Hold for MLO Comp?

Mortgage loan origination rules, part of the Truth in Lending Act’s Regulation Z, protect homebuyers from anti-competitive practices, like double-dealing or steering activities, that lead ...
Membership And Annual Member Growth, 06.30.25

2 Hot Takes On Member Growth

Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.

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